HP Troubleshooting Common Issues with the DesignJet 2500CP Printer

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System Error: 010035 0XABCDEF

Error data (0XABCDEF):

If the value of each letter is 0, then the component is OK. If the value of each letter is 1 then the component has failed.

X Electronics signal failed (ignore other values). A  Elevator Stepper Motor Failed.

B  Refill Stepper Motor Failed. C  Primer Stepper Motor Failed.

D  Service station (Z<axis) Stepper Motor Failed. E  Service station (X<axis) Stepper Motor Failed. F  Bail Stepper Motor Failed.

Try the following:

D If X = 1 then replace the Electronics Module. D Check the Interconnect Cables.

D Check the failed Stepper Motor is connected correctly.

D If Bail, Elevator or the Refill Stepper Motors are faulty, then:

S Replace Refill interconnect cable. Replace Refill interconnect PCA.

DIf Faulty Primer or Service Station Stepper Motors < Replace Service Station Interconnect cable.

DIf Faulty Elevator Stepper Motor < Replace Elevator Assembly.

DIf Faulty Refill Stepper Motor < Replace Refill Assembly.

DIf Faulty Primer Stepper Motor < Replace Primer Assembly.

DIf Faulty Service Station Stepper Motors < Replace Service Station Assembly.

DIf Faulty Bail Stepper Motor < Replace Bail Stepper Motor Assembly.

DReplace Electronics Module.

System Error: 010036 - Switch the Printer OFF from the back and then disconnect the Trailing Cable from the Electronics Module. Switch the Printer ON and see if the Error Code now changes to •010037". If the error code remains as •010036", replace the Electronics Module. If the Error Code changes to •010037" then refer to that error code.

System Error: 010036 00000800 - Problem with the Y<axis or ANY Stepper Motor.

System Error: 010036 00001000 - Problem with the X<axis or ANY Stepper Motor.

System Error: 010037 < Check/replace Trailing Cable. Replace Carriage Assembly. Replace Electronics Module.

System Error: 010038 < Refer to error code •010037".

System Error: 010039 < Check/replace Trailing Cable. Replace Carriage Assembly.

System Error: 010040 <

Refer to error code •010037".

4 Quick Reference Service Manual

HP DesignJet 2500CP and 2000CP Printers

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Contents HP DesignJet 2000CP PrintersENGLISH WarrantyWARNING +.&,-# System Error Codes HP DesignJet 2500CP and 2000CP Printers HP DesignJet 2500CP and 2000CP Printers HP DesignJet 2500CP and 2000CP Printers HP DesignJet 2500CP and 2000CP Printers HP DesinJet 2500CP only Entering the Servie Tests Diagnostis Menu System Service TestsHP DesignJet 2500CP only D01. EletronisD5. ervice tation D3. Carriage Axis Y*axisD4. Media Axis X*axis D6. efillD10. Cutter D08. SensorsD09. MIO Presence D11. BailD13 Printhead ID D15 Clean RollerD12 Image Quality D14 Printhead ContinuityCalibrations C02. Refill C04. Service SttionC01. Crrige C03. Line SensorC08 Service Accuracy C06 Printheads CheckMaintenance Font Type Set Ony avaiabe in HP DesignJet 2500P printer