HP 830C, 810C What if the print quality is poor?, Cartridges. If ink is smearing or is splotchy

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5Getting Help When Things Go Wrong

What if the print quality is poor?

After printing a banner. Make sure the banner switch located on the printer is in the down position.

Paper. If the printing is faded or the colors are dull or bleeding into each other, make sure youÕre using paper intended for inkjet printers and that youÕve loaded the paper print side down. Also, make sure the appropriate paper type is selected in the Setup tab of the HP print settings box.

Ink. You can control the amount of ink on the page by changing the Print Quality (on the Setup tab of the HP print settings box).

¥If the printing appears faded or the colors are dull, click Normal or Best instead of EconoFast.

¥If the colors bleed into one another or the ink smears on the sheet, click Normal or EconoFast instead of Best.

¥You may have run out of ink. Replace the cartridges (see page 55).

Cartridges. If ink is smearing or is splotchy:

¥You might need to clean the inkjet print cartridges. In the HP DeskJet Toolbox, click the Printer Services tab, and then click Clean the print cartridges.

¥You might need to replace the inkjet print cartridges (see page 55).

Alignment. If the tri-color ink and black ink donÕt line up on the printed page, you might need to align the inkjet print cartridges. In the HP DeskJet Toolbox, click the Printer Services tab, and then click Align the print cartridges.

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Contents UserÕs Guide HP Customer Care by Phone HP Customer CareFor Windows Acknowledgments Table of Contents Table of Contents Congratulations on the Purchase of Your IntroductionFinding More Information Special Features of Your HP Inkjet PrinterYou are running Windows 98 on your computer Setting Up Your PrinterSetting Up Your Printer with a Parallel Printer Cable Unpack Your PrinterClose the top cover Connect Parallel Cable Make sure both the printer Computer are turned offPlug the other end into Computer, and tighten the screws Plug in the Power Insert Print Cartridges 6410005 Load Paper in Your Printer Put the paper into the in tray, print Print Side DownSide down For More Information Install the Printer Software Before You BeginMake sure both the printer and the computer are turned on ¥ For Windows 3.1x, do the following Installing the Printer Software from the CDInsert the CD into your CD-ROM drive ¥ For Windows 95, 98 and NT 4.0, do the followingProceed to ÒAlign the Inkjet Print CartridgesÓ on Follow the instructions on the screenSetting Up Your Printer with a USB Cable USB Unpack Your PrinterOpen the top cover. Remove both USB Plug in the Power USB Insert Print Cartridges Close the top cover USB Load Paper in Your Printer Print Side Down USB Install the USB Printer Software USB Connect USB CablePlug the other end into any USB port on the computer Setting Up Your Printer with a USB Cable When prompted, restart Windows USB Install the Printer SoftwareSetting Up Your Printer with a USB Cable Print a Align the Inkjet Print CartridgesFor Windows 95, 98 or NT Additional Setup InformationIf You have Problems Installing Closing Software ProgramsInsert Disk 1 into the disk drive Setting the HP DeskJet Printer as the DefaultFrom the taskbar select Start Settings Printers Click Close and exit the Control PanelPrinter Software Or try this 2Using Your Printer SoftwareFinding the HP Print Settings Box From your software program, try thisSelect the appropriate settings. Choose About the HP Print Settings BoxSetup Tab Click a tab and then click a settingColor Tab Features TabServices Tab Click OK to save your settingsUninstalling the Printer Software For Windows 95, 98 and NTFor Windows Creative Printing Paper BasicsChoosing Paper Inkjet Papers Photo PapersSpecialty Products Paper that Might Not Work Turning Off Color Adjusting ColorGrayscale setting Working with ColorWhat if the colors arenÕt as vivid as they should be? What if the printed colors donÕt match the screen colors?How to Print on Different Paper Sizes Customizing Your Print JobsAfter you are done printing Book Option How to Print on Both Sides of the PaperTablet Option What if both pages printed on one side of the paper?What if the ink smeared? How to Flip a Document How to Print Several Pages Per Sheet Printing Photos Working With PhotosSelecting the Best Photo Paper How to Print a Single Envelope Printing EnvelopesFollow your software instructions Slide both of the paper adjusters out How to Print a Stack of EnvelopesWhat if the printer wonÕt pick up the envelope? About Small EnvelopesPrint the labels Printing LabelsPrinting Cards What if you want your cards to print sideways? Printing Non-standard Size CardsPrinting on Transparencies Flip up the OUT tray for a better view of the in trayPrint the transparency What if the quality isnÕt what you were expecting? Printing Posters Printing Banners Push the in tray back Print the banner Get the banner paper ready for the printerWhat if the text is fuzzy after printing a banner? What if the banner paper jams in the printer?HereÕs how you do it Printing Iron-On TransfersUsing and Caring for Your Inkjet Print Cartridges Using Inkjet Print CartridgesReplacing an Inkjet Print Cartridge With the printer turned on, open the top cover Using and Caring for Your Inkjet Print CartridgesStoring Inkjet Print Cartridges Cleaning the Inkjet Print Cartridges Procedure 1 Correcting Missing Lines or DotsAligning the Inkjet Print Cartridges Click the Printer Services tab Procedure 2 Eliminating Ink StreaksTurn the printer on and lift the printerÕs top cover Remove the Inkjet Print CartridgesPosition yourself at eye level with the printer Clean the Inkjet Print Cartridge CradleDamage Resulting from Refilling the Inkjet Print Cartridges Poor print qualityPotential damage For Windows 95, 98 and Windows NT Finding the HP DeskJet ToolboxFor HP DeskJet 895C Series Printers Only Networking Tab Troubleshooting TabPrinter Services Tab About the HP DeskJet ToolboxWhat if no page came out of the printer? Basic TroubleshootingMargin settings. If text is running off the edge What if a blank page came out of the printer?What if text or graphics are in the wrong place? Cartridges. If ink is smearing or is splotchy What if the print quality is poor?What if something on the page is wrong or missing? ¥ YouÕve set the correct marginsWhat if youÕre having trouble printing a banner? Print your document again Clearing a Paper JamIf the paper jams in the back of the printer Pull the jammed paper outHP Customer Care Repair HP Customer CareElectronic Support Information Printer Software¥ You have the following information available HP Customer Care by PhoneExtended Warranty Options After Ninety Days¥ Consult your reseller to get extended coverage Increasing Printer Performance Maintaining Your PrinterHagaki Postcards A4-Sized PaperB5-Sized Paper Cards 3x5, 4x6, 5x8, and A6C6409-60014 Power Adapter worldwidePower Cords Inkjet Print Cartridges for 810C, 812CPrinter UserÕs Guides Ordering Information ¥ Germany Fax Elsewhere in the worldBlack Text with Color Highlights Print Speed ASpecificationsSpecifications Media Weight Required For Windows 3.1x, 95 or System RequirementsSupported Operating Systems Required For Windows NTCheck the size of your hard disk drive Check the amount of RAM installed in your computerFor Windows 95, 98 and NT Check the computerÕs packagingFor Windows Click System Info For DOS version 6.x and higherWhat is USB? How can I determine if my computerÕs USB port is enabled?Double-click the System icon How can I increase printing speed? Frequently Asked Questions About USB Universal Serial BusDUsing Your HP DeskJet 895C Series Printer on a Network About Sharing Your Printer on a NetworkLocally Shared Setting Up Your Printer on a Network Network-ConnectPrinting Across a Network Troubleshooting for the Network-Connected Printer About the HP DeskJet Control Panel for DOS Printing from DOS ApplicationsHow can I get a printer driver? What is a printer driver?How do I install DOS printer drivers? About DOS Printer DriversPrinter Driver To install the DOS control panel from the floppy disks Installing the HP DeskJet Control Panel for DOSBefore you install the DOS control panel To install the DOS control panel from the CDUse the HP DeskJet Control Panel for DOS to Selecting Print SettingsIf you encounter problems with the installation Help in the HP DeskJet Control Panel for DOSLines of Text Per Supported Character SetsPrinter Commands and Control Codes Number of Lines/Characters in Landscape OrientationInternal Printer Fonts \A\DIR Installing Additional Symbol SetsArabic Available Symbol Sets and FontsSee the appropriate language option in the following list HebrewThai 100Greek Baltic101 Regulatory Notices102 Limited Warranty Statement103 Index104 IndexJams, See paper jams 105Paper, See banners, cards, iron-on transfers, labels 106107 For transparencies 48 iron-on transfers 54 list 108Environmental Attributes of the DeskJet Printer C6413-90009
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