HP 810C, 830C manual HP Customer Care, Electronic Support Information, Printer Software

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5Getting Help When Things Go Wrong

HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so youÕve made an excellent choice. Should you need help, however, HP Customer CareÕs award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, youÕll find the support you needÑand youÕll find it fast.

Electronic Support Information

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer.

HP Customer Care Online

Click your way to a quick solution! A great place to go for answers to questions about HP products is HP Customer Care online at http://www.hp.com/support/ home_products. YouÕll get instant access to everything from helpful printing tips to the latest product and software updatesÑ24 hours a day, seven days a week.

HP Customer Care User Community

TheyÕre friendly. TheyÕre informative. Check out our online user community. Simply review existing messages left by other HP users to find the answers youÕre looking for. If its not there you can post your question, then check back later for ideas and suggestions from knowledgeable users and system operators. You can access the user community from http://www.hp.com/ support/home_products.

HP Customer Care Audio Tips (U.S.

Only)ÑToll Free Automated Support

Line

For fast and simple solution steps to commonly asked DeskJet questions, try out automated support line at (877) 283-4684.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software upgrades for Windows 3.1x, 95, 98 and NT 4.0. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software:

¥Download the printer software by accessing HPÕs Web site (http:// www.hp.com/support/home_products).

¥If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive, you can order the printer software on 3.5-inch disks by calling the phone number listed on the printer software CD case. Disks are delivered to you for no extra charge. Bonus software that may be provided on the CD will not be provided on disks.

¥If you are in the U. S. and need a software upgrade, you can order by calling (661) 257-5565.

Software upgrades are available for the cost of the disks plus shipping.

¥If you are outside the U.S. and cannot download the driver from HPÕs Web site,

call the HP Customer Care number nearest you. See page 71.

HP Customer Care Repair

¥If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printerÕs standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

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Contents UserÕs Guide HP Customer Care HP Customer Care by PhoneFor Windows Acknowledgments Table of Contents Table of Contents Introduction Congratulations on the Purchase of YourSpecial Features of Your HP Inkjet Printer Finding More InformationSetting Up Your Printer You are running Windows 98 on your computerSetting Up Your Printer with a Parallel Printer Cable Unpack Your PrinterClose the top cover Connect Parallel Cable Make sure both the printer Computer are turned offPlug the other end into Computer, and tighten the screws Plug in the Power Insert Print Cartridges 6410005 Load Paper in Your Printer Put the paper into the in tray, print Print Side DownSide down For More Information Install the Printer Software Before You BeginMake sure both the printer and the computer are turned on ¥ For Windows 95, 98 and NT 4.0, do the following Installing the Printer Software from the CDInsert the CD into your CD-ROM drive ¥ For Windows 3.1x, do the followingFollow the instructions on the screen Proceed to ÒAlign the Inkjet Print CartridgesÓ onSetting Up Your Printer with a USB Cable USB Unpack Your PrinterOpen the top cover. Remove both USB Plug in the Power USB Insert Print Cartridges Close the top cover USB Load Paper in Your Printer Print Side Down USB Install the USB Printer Software USB Connect USB CablePlug the other end into any USB port on the computer Setting Up Your Printer with a USB Cable USB Install the Printer Software When prompted, restart WindowsSetting Up Your Printer with a USB Cable Align the Inkjet Print Cartridges Print aClosing Software Programs Additional Setup InformationIf You have Problems Installing For Windows 95, 98 or NTClick Close and exit the Control Panel Setting the HP DeskJet Printer as the DefaultFrom the taskbar select Start Settings Printers Insert Disk 1 into the disk drivePrinter Software From your software program, try this 2Using Your Printer SoftwareFinding the HP Print Settings Box Or try thisClick a tab and then click a setting About the HP Print Settings BoxSetup Tab Select the appropriate settings. ChooseClick OK to save your settings Features TabServices Tab Color TabUninstalling the Printer Software For Windows 95, 98 and NTFor Windows Creative Printing Paper BasicsChoosing Paper Inkjet Papers Photo PapersSpecialty Products Paper that Might Not Work Working with Color Adjusting ColorGrayscale setting Turning Off ColorWhat if the printed colors donÕt match the screen colors? What if the colors arenÕt as vivid as they should be?How to Print on Different Paper Sizes Customizing Your Print JobsAfter you are done printing How to Print on Both Sides of the Paper Book OptionTablet Option What if both pages printed on one side of the paper?What if the ink smeared? How to Flip a Document How to Print Several Pages Per Sheet Working With Photos Printing PhotosSelecting the Best Photo Paper How to Print a Single Envelope Printing EnvelopesFollow your software instructions How to Print a Stack of Envelopes Slide both of the paper adjusters outAbout Small Envelopes What if the printer wonÕt pick up the envelope?Printing Labels Print the labelsPrinting Cards Printing Non-standard Size Cards What if you want your cards to print sideways?Printing on Transparencies Flip up the OUT tray for a better view of the in trayPrint the transparency What if the quality isnÕt what you were expecting? Printing Posters Printing Banners Get the banner paper ready for the printer Push the in tray back Print the bannerWhat if the banner paper jams in the printer? What if the text is fuzzy after printing a banner?Printing Iron-On Transfers HereÕs how you do itUsing and Caring for Your Inkjet Print Cartridges Using Inkjet Print CartridgesReplacing an Inkjet Print Cartridge Using and Caring for Your Inkjet Print Cartridges With the printer turned on, open the top coverStoring Inkjet Print Cartridges Cleaning the Inkjet Print Cartridges Procedure 1 Correcting Missing Lines or DotsAligning the Inkjet Print Cartridges Procedure 2 Eliminating Ink Streaks Click the Printer Services tabRemove the Inkjet Print Cartridges Turn the printer on and lift the printerÕs top coverClean the Inkjet Print Cartridge Cradle Position yourself at eye level with the printerDamage Resulting from Refilling the Inkjet Print Cartridges Poor print qualityPotential damage Finding the HP DeskJet Toolbox For Windows 95, 98 and Windows NTAbout the HP DeskJet Toolbox Troubleshooting TabPrinter Services Tab For HP DeskJet 895C Series Printers Only Networking TabBasic Troubleshooting What if no page came out of the printer?Margin settings. If text is running off the edge What if a blank page came out of the printer?What if text or graphics are in the wrong place? What if the print quality is poor? Cartridges. If ink is smearing or is splotchyWhat if something on the page is wrong or missing? ¥ YouÕve set the correct marginsWhat if youÕre having trouble printing a banner? Pull the jammed paper out Clearing a Paper JamIf the paper jams in the back of the printer Print your document againPrinter Software HP Customer CareElectronic Support Information HP Customer Care RepairHP Customer Care by Phone ¥ You have the following information availableExtended Warranty Options After Ninety Days¥ Consult your reseller to get extended coverage Maintaining Your Printer Increasing Printer PerformanceCards 3x5, 4x6, 5x8, and A6 A4-Sized PaperB5-Sized Paper Hagaki PostcardsInkjet Print Cartridges for 810C, 812C Power Adapter worldwidePower Cords C6409-60014Printer UserÕs Guides Ordering Information Elsewhere in the world ¥ Germany FaxASpecifications Black Text with Color Highlights Print SpeedSpecifications Media Weight Required For Windows NT System RequirementsSupported Operating Systems Required For Windows 3.1x, 95 orCheck the computerÕs packaging Check the amount of RAM installed in your computerFor Windows 95, 98 and NT Check the size of your hard disk driveFor Windows For DOS version 6.x and higher Click System InfoWhat is USB? How can I determine if my computerÕs USB port is enabled?Double-click the System icon Frequently Asked Questions About USB Universal Serial Bus How can I increase printing speed?DUsing Your HP DeskJet 895C Series Printer on a Network About Sharing Your Printer on a NetworkLocally Shared Setting Up Your Printer on a Network Network-ConnectPrinting Across a Network Troubleshooting for the Network-Connected Printer Printing from DOS Applications About the HP DeskJet Control Panel for DOSAbout DOS Printer Drivers What is a printer driver?How do I install DOS printer drivers? How can I get a printer driver?Printer Driver To install the DOS control panel from the CD Installing the HP DeskJet Control Panel for DOSBefore you install the DOS control panel To install the DOS control panel from the floppy disksHelp in the HP DeskJet Control Panel for DOS Selecting Print SettingsIf you encounter problems with the installation Use the HP DeskJet Control Panel for DOS toSupported Character Sets Lines of Text PerPrinter Commands and Control Codes Number of Lines/Characters in Landscape OrientationInternal Printer Fonts Installing Additional Symbol Sets \A\DIRHebrew Available Symbol Sets and FontsSee the appropriate language option in the following list ArabicBaltic 100Greek ThaiRegulatory Notices 101Limited Warranty Statement 102Index 103Index 104105 Jams, See paper jams106 Paper, See banners, cards, iron-on transfers, labels107 108 For transparencies 48 iron-on transfers 54 listEnvironmental Attributes of the DeskJet Printer C6413-90009
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