HP 1320NW, 1320TN manual Paper handling problems, Paper jam, Print is skewed crooked

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Paper handling problems

Choose the item that best describes the problem:

●Paper jam

●Print is skewed (crooked)

●More than one sheet of media feeds through the printer at one time

●Printer does not pull media from the media input tray

●Printer curled the media

●Printed media does not exit to the correct path

●Print job is extremely slow

Paper jam

●See Clearing jams for more information.

●Make sure that you are printing with media that meets specifications. See Printer media specifications for more information.

●Make sure that you are printing with media that is not wrinkled, folded, or damaged.

●Make sure that the printer is clean. See Cleaning the printer for more information.

●If you are printing to the straight-through output path, close and open the door again to make sure that the green release levers are closed.

●If you are using the automatic two-sided printing feature, make sure that the media indicator is set to the correct paper size.

Print is skewed (crooked)

A small amount of skew is normal and might become obvious when using preprinted forms.

●See Page skew for more information.

●Adjust the media guides to the width and length of the media that you are using and try reprinting. See Media paths or Loading media into the input trays for more information.

More than one sheet of media feeds through the printer at one time

●The media input tray might be too full. See Loading media into the input trays for more information.

●Make sure that the media is not wrinkled, folded, or damaged.

●Try paper from a new ream. Do not fan the paper before loading it into the input tray.

●The printer separation pad might be worn. See Changing the printer separation pad for more information.

98 Chapter 6 Problemsolving

ENWW

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Contents Use Page User Guide Page Table of contents Managing the printer Maintenance Appendix a Printer specifications Appendix E Service and support ViiViii Printer basics Quick access to more information Where to look for more informationWWW links for drivers, software, and support User guide linksPrinter configurations Hp LaserJet 1160 printerHp LaserJet 1320 printer Hp LaserJet 1320n printer Hp LaserJet 1320tn printerHp LaserJet 1320nw printer Walk around Printer control panel Media paths Single-sheet priority input slot TrayMain input tray Tray Straight-through output path Output bin Print cartridge access Installing printer software To install a printer driver for Windows NTPrinter software Supported operating systemsTo install printer software for all other operating systems Printer Properties driverPrint setting priorities To access the printer Properties online helpPrinter Properties online help Software for Windows Printer driversAvailable printer drivers Hp toolboxEmbedded Web server Accessing the printer driver Mac OS 9.1 and later Accessing the printer driver Mac OS X v10.1 and laterSoftware for Macintosh computers Hp LaserJet 1320 series printerAccessing the printer driver Mac OS Select HP LaserJet 1320 printer Click Auto SetupPostScript Printer Description files PPDs Launch the Desktop Printer UtilityPrinter media specifications Supported media sizesPrinter connections Connecting the USB cable USB connectionsConnecting the parallel cable Parallel connectionsNetwork connections Networking optionsConnecting to the network Install the printer softwareConnect the printer to the network Print a Network Configuration Wireless connections Enww Managing the printer Configuration Network ConfigurationPrinter information pages DemoUsing the hp toolbox Supported browsersTo view hp toolbox on Windows To view hp toolbox on MacTroubleshooting tab Hp toolbox sectionsOther links Status tabAdvanced Printer Settings window Alerts tabDocumentation tab Settings tab Network windowInformation tab Using the embedded Web server To open the embedded Web serverSettings tab Information tabNetworking tab Other links Wireless printing BluetoothIeee 802.11b/g standard Printing tasks Manual feed Canceling a print job Understanding print quality settings Using EconoMode saves toner Mode Purpose and media Optimizing print quality for media typesDriver print modes Guidelines for using media Symptom Problem with paperSolution PaperLabels TransparenciesEnvelopes Label constructionEnvelope construction Envelopes with double-side seamsEnvelopes with adhesive strips or flaps Card stock and heavy media Letterhead and preprinted formsEnvelope storage Card stock constructionEnww Choosing paper and other media HP mediaMedia to avoid Media that may damage the printerChoosing paper and other media Loading media into the input trays Sheet input tray Tray 2 or optional TrayPrinting an envelope Enww Printing on transparencies or labels Printing on letterhead and preprinted forms Printing on custom-size media and card stock Enww Automatic two-sided printing duplex WindowsMac OS On the Finishing tab, select Print On Both SidesOn the To menu, select Installed Click OK Manual two-sided printing using the top output bin WindowsStraight Paper Path or Straight Paper Path is not checked Enww Mac OS 9 HP LaserJet 1160 printer Mac OS 9 HP LaserJet 1320 series printerChecked Mac OS 9 HP LaserJet 1160 printer Enww Enww Printing booklets Printing watermarks Enww Maintenance Cleaning the printer Cleaning the print cartridge areaCleaning the printer Cleaning the printer media path Changing the pickup roller Enww Enww Enww Enww Enww Cleaning the pickup roller Changing the printer separation pad Remove the screws Remove the separation pad Insert the new separation pad Replace the screws Maintenance Problemsolving Finding the solution Is the printer set up correctly?Is the Ready light on? Can you print a demo page?Is the print quality acceptable? Is the printer communicating with the computer?Does the printed page look like you expected? Contact HP support Status light patterns Light status legendControl panel light message Light status State of the printer Initialization/StartupLight status State of the printer Light status State of the printer Job Cancel Light status State of the printer Fatal Error Light status State of the printer Toner Low Accessory error indicators Light status State of the printer Action Wireless DisabledAccessory error Ready light Go light Common Macintosh problems Problems in the ChooserSymptom Possible cause SolutionPrinting errors USB problemsSolution Software troubleshooting Hardware troubleshootingOS X problems Symptom Possible cause SolutionTroubleshooting PostScript PS errors PS errorsPaper handling problems Paper jamPrint is skewed crooked Printer does not pull media from the media input tray Printer curled the mediaPrinted media does not exit to the correct path Print job is extremely slowPrinted page is different than what appeared on screen Garbled, incorrect, or incomplete textMissing graphics or text, or blank pages Format is different than on another printer Graphics qualityPrinter software problems Printer software problemsProblem Improving print quality Light print or fadedToner specks Dropouts Vertical linesGray background Toner smear Loose tonerVertical repetitive defects Misformed characters SkewCurl or wave Wrinkles or creases Toner scatter outlineClearing jams Print cartridge areaClearing jams Input trays Enww Enww Output bin Straight-through output path Enww Automatic two-sided printing duplexing path Enww Enww Enww Wired network setup problemsolving Click the Entire Contents linkWired network setup problemsolving Enww Printer specifications 123Environmental specifications Acoustic emissions HP LaserJet 1160 printerHP LaserJet 1320 printer HP LaserJet 1320n printerElectrical specifications HP LaserJet 1320nw printer Physical specifications Depth 352 mm 13.9 inchesPrinter capacities and ratings PCLMemory specifications Port availability USBEnww Regulatory information FCC complianceDeclaration of Conformity statements Product OptionsDeclaration of Conformity statements Laser safety statement Regulatory statementsCanadian DOC regulations Korean EMI statementLaser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatEnvironmental product stewardship program HP LaserJet printing supplies Material restrictionsRecycling returns Non-U.S. recycling returns For more information Material safety data sheet Enww Warranty and licensing Hewlett-Packard limited warranty statementAppendix C Warranty and licensing Hewlett-Packard software license agreement HP Software License TermsLimited warranty for print cartridge life HP parts and accessories 147Ordering supplies and accessories Ordering informationDescription or use Order numberDescription or use Order number 10/100 networking and wireless print servers Hp LaserJet 1160 and hp LaserJet 1320 series printerItem and description Order number Using HP print cartridges HP policy on non-HP print cartridgesStoring print cartridges Print cartridge life expectancyRedistributing toner Changing the print cartridge Hot water sets toner into the fabric Installing a memory Dimm HP LaserJet 1320 series printer DIMMs memory or fontOnly Enww Enww Testing the Dimm installation Removing a DimmStore the Dimm in an antistatic bag Enww Service and support 161Hardware service Extended warranty Guidelines for repacking the printer How to contact HP Enww Symbols/Numerics IndexEnww Enww Enww USB Enww Page Q5927-90913

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