HP 1200 manual Finding the solution, Pages did not print, Pages printed, but there was a problem

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Finding the solution

You can use this section to find the solution to common printer problems. For copying or scanning problems, see Finding the solution.

Pages did not print

●Light patterns: What light pattern is displayed on the printer control panel? See Printer light patterns for more information.

●Error messages on screen: Is there a message on the screen? See Error messages on the screen for more information.

●Media handling: Is media being pulled into the printer incorrectly? Are there media jams? See Paper handling problems for more information.

Pages printed, but there was a problem

●The print quality was poor: See Improving print quality for more information.

●The printed pages do not always appear the same as on the screen (print preview): See Printed page is different than what appeared on screen for more information.

●The printer settings were inappropriate for the media: See Paper handling problems for more information.

104 Chapter 9 Troubleshooting the printer

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Contents User guide Page User Guide Warranty Contents Getting to know the print server Media Copying tasks Troubleshooting the copier/scanner Service and support Appendix E Memory Dimm Appendix H Scanner resolution and color Getting to know the printer Save Time Understanding the printer’s features and benefitsPrint with excellent quality Save moneyExpand your printer Identifying the printer’s components Printer control panel Ready light green Go button and light greenMain input tray Printer input traysPriority input tray Printer media guides Output bin Printer output pathsStraight-through output path Toner door Choosing paper and other media Priority input tray Loading media into the input traysMain input tray Specific types of mediaTurning the power off Understanding voltage conversionsPrinter properties driver Accessing the printer properties driver and helpWindows 9x, 2000, Millennium, and NT PostScript Printer Description Files PPDs Accessing the print driverSoftware For Macintosh Computers HP LaserJet UtilityPrintCopyScan Online help Printer online helpPrinter properties online help LaserJet Document Manager Click Help from the main menuPrinting a configuration Getting to know the copier/scanner Scan Understanding the copier/scanner’s features and benefitsPowerful copier software Copy Plus CopyIdentifying the copier/scanner’s components Copier/scanner control panel Copy ScanMedia input tray, guides, and output bin Copier/scanner doorSupported media sizes and types Precautions for copying and scanning Loading originals in the copier/scanner Accessing HP LaserJet Director Mac OS Accessing HP LaserJet Director WindowsGetting to know the software Mac OS To turn off the HP LaserJet DirectorWindows Open the HP LaserJet DirectorAccessing HP LaserJet Document Manager Windows Accessing HP Workplace Mac OSAccessing HP LaserJet Director Toolbox Quick Copy settingsHP LaserJet Copier Copy Plus Click Device Configuration HP LaserJet Device ConfigurationClick HP LaserJet Device Configure Click Programs Click HP LaserJet 1220 SeriesAccessing HP LaserJet Photo Center HP LaserJet Document Manager Accessing the online helpHP LaserJet Director Any HP LaserJet 1220 softwareGetting to know the copier/scanner Getting to know the print server Understanding the print server’s features and benefits Using network protocolsInstalling the print server Identifying the print server’s componentsTo install the HP JetDirect 175X hardware Install the software on a network Installing and configuring the network softwareInstall the printer and server Using the embedded web server PrerequisitesStarting the embedded web server Using HP Web JetAdminCompatible Web Browsers Using Bootp Additional configuration and management toolsBenefits of using Bootp Configuring the Bootp server Bootptab file entries Tag DescriptionAddress Using Dhcp Unix systemsWindows systems Windows NT 4.0 serverPage Windows 2000 server Page Enabling or disabling Dhcp Moving to another network Media Optimizing print quality for media types Printing transparencies and labels To print transparencies or labelsPrinting envelopes Printing one envelopePrinting multiple envelopes Printing letterhead or preprinted forms To print letterhead or preprinted formsPrinting custom-sized media or cardstock To print on custom-sized media or cardstockMedia Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the output bin Manual duplex on heavy media or card stock Accessing the watermark feature Printing watermarksAccessing the multiple pages per sheet feature Windows Accessing the multiple pages per sheet feature Mac OSPrinting booklets On nextPage Canceling a print job Understanding print quality settings Using EconoMode Save Toner Scanning tasks Starting a scan Scanning to e-mail Working with scanned itemsUsing the e-mail feature Windows 98, 2000, Millennium, NT Using the e-mail feature Mac OSEditing scanned text Optical Character Recognition Online help Storing scanned text or images Accessing the contrast feature Adjusting the contrastAcquiring an image Enhancing the scanned image in HP Document Manager Accessing the image enhancement featuresImage Enhancement Adding annotations to scanned images Canceling scan jobsAccessing the annotation features PropertiesCopying tasks Understanding copying features Using the Quick Copy featureAccessing the Quick Copy settings WIndows 9x, 2000, Millennium, and NT 4.0Accessing HP LaserJet Copy Plus Using HP LaserJet CopierAccessing HP LaserJet Copier Windows 9x, 2000, Millennium, NT 4.0, Mac OSAccess HP LaserJet Copy Plus from the following locations Canceling copy jobs Managing the toner cartridge HP policy on non-HP toner cartridges Using HP toner cartridgesStoring toner cartridges Toner cartridge life expectancyRecycling toner cartridges Saving tonerRedistributing toner Changing the toner cartridge Page Troubleshooting the printer 103Pages printed, but there was a problem Finding the solutionPages did not print Printer light patterns Light status legendPrinter initialization/Cancel Error messages on the screen Error messages on the screen SolutionAvoid memory-intensive tasks such as sending a fax or Common Macintosh Problems Symptom Possible Cause Solution Problems in the ChooserSymptom Possible Cause Solution LaserWriter Symptom Possible Cause Solution Printing ErrorsUSB Problems LaserWriter 8.4 and higherSoftware troubleshooting Hardware troubleshootingRenaming the Printer Selecting an Alternate PostScript Printer Description PPDClick Select PPD Troubleshooting PostScript PS Errors PS Errors Symptom Possible Cause SolutionPS Errors Symptom Possible Cause Solution Specific Errors Paper handling problems Paper handling problems Problem SolutionPaper handling problems ProblemSolution Printed page problems Problem Solution Printed page is different than what appeared on screenPrinted page problems ProblemSolution Settings. See Printer properties driver for moreToner specks Improving print qualityLight print or fade DropoutsGray background Vertical linesToner smear Vertical repetitive defects Loose tonerMisformed characters Curl or wave SkewWrinkles or creases Toner scatter outline Cleaning the printer Cleaning the toner cartridge area Cleaning the printer media path Clearing printer media jams Typical media jam locationsRemoving a jammed Page Changing the pickup roller Gently pull the pickup roller up Cleaning the pickup roller Changing the printer separation pad Page Troubleshooting the printer Troubleshooting the copier/scanner 137Scanning problems Copying problemsScanner did nothing SolutionDescriptionDid you send a print or copy job before you tried to scan? SolutionDescription Is the original loaded No preview appeared on the screenCorrectly? Scanned image is of poor quality SolutionDescription Solution Description Part of the image did not scan or text is missingText cannot be edited Is the original of poor quality?Scan takes too long Do you have your resolution and grayscale set too high?Is your software set to scan in color? Unable to activate Twain Error messages appear on the screenSource Is media loaded in the input tray? No copy came out of the printer or the scanner did nothingIs the wrong printer Copies are blank, missing images, or faded Is the toner cartridge low on toner?Preventing problems Improving copy/scan qualityBlank pages Identifying and correcting copy/scan defectsVertical white stripes Too light or darkUnclear text Unwanted linesBlack dots or streaks Reduced sizeToner scatter outline See The scan takes too long Cleaning the copier/scanner Clearing copier/scanner jams Clearing jams Replacing the copier/scanner separation pad Removing the copier/scanner Page Closing the left side panel Troubleshooting the copier/scanner Troubleshooting the print server 163Finding the solution HP JetDirect 175X configuration USB PortBehavior Meaning Understanding the print server’s light patternsLED light patterns StatusPrinting a print server configuration Using a print server configurationUnderstanding the print server configuration Status field error messagesSections and messages Section DescriptionGeneral HP JetDirect information Message DescriptionDate Manufactured Auto NegotiationManufacturing ID Snmp Set Cmty NameManufacturer USB port informationDevice Name Serial NumberNetwork statistics Host Name Default GatewayTCP/IP protocol information IP AddressBOOTP/DHCP Server Config ByBootp Server Config FileDomain Name Idle TimeoutAccess List DNS ServerWeb JetAdmin URL Node Name IPX/SPX protocol informationPrimary Frame Type Frame Type NetworkENSNAP, and EN802.3 AppleTalk protocol information Error messages Error Code and Message Description0D LAN Error Invalid Gateway 4D CF ERR Access List Exceeded Unable to Connect Printer Verifying your hardwarePrint server Verify printing when attached to a computer Verify scanning over the networkService and support 187Extended warranty Hardware serviceAvailability Guidelines for repacking the printer Service information form Service information formHewlett-Packard Support European Customer Support Center In-country/region support numbers Page America Online Online servicesWorld Wide Web URL CompuServetmHewlett-Packard direct ordering for accessories or supplies Obtaining software utilities and electronic informationHewlett-Packard Support Assistant compact disc Hewlett-Packard service informationHewlett-Packard SupportPack Page Australia Worldwide country/region sales and service officesArgentina AustriaChina Brazil CroatiaChile ColombiaHong Kong SAR Germany IndiaGreece Israel HungaryMéxico KoreaLatin American Headquarters Middle EastSingapore RomaniaRussia SlovakiaUnited Arab Emirates Turkey VenezuelaUkraine United KingdomPrinter specifications 205Electrical specifications SpecificationsPrinter specifications Environmental specifications AcousticsPrinter specifications Physical specifications Printer capacities and ratingsMemory specifications Printer specificationsPort availability FCC compliance This HP LaserJet product eliminates Environmental Product Stewardship ProgramProtecting the Environment This HP LaserJet product design reducesHP LaserJet Printing Supplies HP Printing Supplies Environmental Program InformationPlastics Returns Non-U.S. Recycling ReturnsMaterial safety data sheet PaperRegulatory statements Declaration of ConformityCanadian DOC regulations Laser safety statementKorean EMI statement Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatAppendix a Printer specifications Printer and copier/scanner specifications 217Appendix B Printer and copier/scanner specifications Dimm HP LaserJet 1220 PrintCopyScan specifications Copier/scanner capacities and ratingsFCC compliance Environmental Product Stewardship Program ALL Laser safety statement Laser statement for Finland Appendix B Printer and copier/scanner specifications Print server specifications 227Appendix C Print server specifications Electromagnetic immunity Electromagnetic emissionsSafety European community Regulatory statements Foothills Blvd Canada DOC regulations Chinese safety statement Appendix C Print server specifications Media specifications 237Printer media specifications Supported media sizes printer Guidelines for using mediaPaper usage Symptom Problem with paper Solution PaperAs those used in some types of thermography Transparencies LabelsLabel construction Envelopes with double-side seams EnvelopesEnvelope construction Envelopes with adhesive strips or flapsCard stock construction Card stock and heavy mediaEnvelope storage Card stock guidelinesAppendix D Media specifications Memory Dimm 245Installing a Dimm memory Page Testing the Dimm installation Removing a Dimm Appendix E Memory Dimm Warrantylicensing 251Hewlett-Packard software license agreement HP Software License TermsPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How does State, Province, or Country Law apply? Appendix F Warranty and licensing 259 Accessories and ordering informationOrdering information Description or use Order numberAppendix G Accessories and ordering information Ordering information 261Power module chart Country/region Part Numbers Input Rating Output RatingScanner resolution and color 263Overview Resolution and color guidelines Resolution Setting Recommended use Where you set the color value ColorAppendix H Scanner resolution and color Index ARP Duplicate IP Address 181 AutonegotiationDisconnecting from Server IndexIPX/SPX OUT of Buffers TCP/IP Xmit Collisions Xmit Late Collisions Page Copyright 2002 Hewlett-Packard Company

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