HP 1200 manual Symptom Possible Cause Solution

Page 112

Symptom

Possible Cause

Solution

Printer name does not appear in the “Select a PostScript Printer” box in the Chooser.

Make sure the cables are connected correctly, the printer is on, and the Ready light is on.

Make sure the correct printer driver has been selected in the Chooser. Use the LaserWriter driver for the HP LaserJet 1200 printer.

If the printer resides on a network with multiple zones, make sure the correct zone is selected in the “AppleTalk Zones” box in the Chooser.

Verify that the LaserWriter 8 driver is installed.

Make sure the printer has been chosen in the Chooser by printing a self-test. (Simultaneously press Go and Job Cancel.) Check the AppleTalk name of the printer displayed on the self-test page.

Make sure AppleTalk is on. (The button next to Active is selected in the Chooser.) You may need to restart the computer to activate the change.

The printer driver does not automatically set up your selected printer even though you clicked Auto Setup in the Chooser.

Reinstall the printer software.

Select an alternate PPD.

If connected to a network, try to isolate the printer and the computer from the network.

110 Chapter 9 Troubleshooting the printer

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Contents User guide Page User Guide Warranty Contents Getting to know the print server Media Copying tasks Troubleshooting the copier/scanner Service and support Appendix E Memory Dimm Appendix H Scanner resolution and color Getting to know the printer Understanding the printer’s features and benefits Print with excellent qualitySave Time Save moneyExpand your printer Identifying the printer’s components Printer control panel Ready light green Go button and light greenMain input tray Printer input traysPriority input tray Printer media guides Output bin Printer output pathsStraight-through output path Toner door Choosing paper and other media Loading media into the input trays Main input trayPriority input tray Specific types of mediaTurning the power off Understanding voltage conversionsPrinter properties driver Accessing the printer properties driver and helpWindows 9x, 2000, Millennium, and NT Accessing the print driver Software For Macintosh ComputersPostScript Printer Description Files PPDs HP LaserJet UtilityPrinter online help Printer properties online helpPrintCopyScan Online help LaserJet Document Manager Click Help from the main menuPrinting a configuration Getting to know the copier/scanner Understanding the copier/scanner’s features and benefits Powerful copier software Copy PlusScan CopyIdentifying the copier/scanner’s components Copier/scanner control panel Copy ScanMedia input tray, guides, and output bin Copier/scanner doorSupported media sizes and types Precautions for copying and scanning Loading originals in the copier/scanner Accessing HP LaserJet Director Mac OS Accessing HP LaserJet Director WindowsGetting to know the software To turn off the HP LaserJet Director WindowsMac OS Open the HP LaserJet DirectorAccessing HP LaserJet Document Manager Windows Accessing HP Workplace Mac OSAccessing HP LaserJet Director Toolbox Quick Copy settingsHP LaserJet Copier Copy Plus HP LaserJet Device Configuration Click HP LaserJet Device ConfigureClick Device Configuration Click Programs Click HP LaserJet 1220 SeriesAccessing HP LaserJet Photo Center Accessing the online help HP LaserJet DirectorHP LaserJet Document Manager Any HP LaserJet 1220 softwareGetting to know the copier/scanner Getting to know the print server Understanding the print server’s features and benefits Using network protocolsInstalling the print server Identifying the print server’s componentsTo install the HP JetDirect 175X hardware Install the software on a network Installing and configuring the network softwareInstall the printer and server Using the embedded web server PrerequisitesStarting the embedded web server Using HP Web JetAdminCompatible Web Browsers Using Bootp Additional configuration and management toolsBenefits of using Bootp Configuring the Bootp server Bootptab file entries Tag DescriptionAddress Using Dhcp Unix systemsWindows systems Windows NT 4.0 serverPage Windows 2000 server Page Enabling or disabling Dhcp Moving to another network Media Optimizing print quality for media types Printing transparencies and labels To print transparencies or labelsPrinting envelopes Printing one envelopePrinting multiple envelopes Printing letterhead or preprinted forms To print letterhead or preprinted formsPrinting custom-sized media or cardstock To print on custom-sized media or cardstockMedia Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the output bin Manual duplex on heavy media or card stock Accessing the watermark feature Printing watermarksAccessing the multiple pages per sheet feature Windows Accessing the multiple pages per sheet feature Mac OSPrinting booklets On nextPage Canceling a print job Understanding print quality settings Using EconoMode Save Toner Scanning tasks Starting a scan Scanning to e-mail Working with scanned itemsUsing the e-mail feature Windows 98, 2000, Millennium, NT Using the e-mail feature Mac OSEditing scanned text Optical Character Recognition Online help Storing scanned text or images Accessing the contrast feature Adjusting the contrastAcquiring an image Enhancing the scanned image in HP Document Manager Accessing the image enhancement featuresImage Enhancement Canceling scan jobs Accessing the annotation featuresAdding annotations to scanned images PropertiesCopying tasks Understanding copying features Using the Quick Copy featureAccessing the Quick Copy settings WIndows 9x, 2000, Millennium, and NT 4.0Using HP LaserJet Copier Accessing HP LaserJet CopierAccessing HP LaserJet Copy Plus Windows 9x, 2000, Millennium, NT 4.0, Mac OSAccess HP LaserJet Copy Plus from the following locations Canceling copy jobs Managing the toner cartridge Using HP toner cartridges Storing toner cartridgesHP policy on non-HP toner cartridges Toner cartridge life expectancyRecycling toner cartridges Saving tonerRedistributing toner Changing the toner cartridge Page Troubleshooting the printer 103Pages printed, but there was a problem Finding the solutionPages did not print Printer light patterns Light status legendPrinter initialization/Cancel Error messages on the screen Error messages on the screen SolutionAvoid memory-intensive tasks such as sending a fax or Common Macintosh Problems Symptom Possible Cause Solution Problems in the ChooserSymptom Possible Cause Solution Symptom Possible Cause Solution Printing Errors USB ProblemsLaserWriter LaserWriter 8.4 and higherSoftware troubleshooting Hardware troubleshootingRenaming the Printer Selecting an Alternate PostScript Printer Description PPDClick Select PPD Troubleshooting PostScript PS Errors PS Errors Symptom Possible Cause SolutionPS Errors Symptom Possible Cause Solution Specific Errors Paper handling problems Paper handling problems Problem SolutionPaper handling problems ProblemSolution Printed page problems Problem Solution Printed page is different than what appeared on screenPrinted page problems ProblemSolution Settings. See Printer properties driver for moreImproving print quality Light print or fadeToner specks DropoutsGray background Vertical linesToner smear Vertical repetitive defects Loose tonerMisformed characters Curl or wave SkewWrinkles or creases Toner scatter outline Cleaning the printer Cleaning the toner cartridge area Cleaning the printer media path Clearing printer media jams Typical media jam locationsRemoving a jammed Page Changing the pickup roller Gently pull the pickup roller up Cleaning the pickup roller Changing the printer separation pad Page Troubleshooting the printer Troubleshooting the copier/scanner 137Scanning problems Copying problemsScanner did nothing SolutionDescriptionDid you send a print or copy job before you tried to scan? SolutionDescription Is the original loaded No preview appeared on the screenCorrectly? Scanned image is of poor quality SolutionDescription Solution Description Part of the image did not scan or text is missingText cannot be edited Is the original of poor quality?Scan takes too long Do you have your resolution and grayscale set too high?Is your software set to scan in color? Unable to activate Twain Error messages appear on the screenSource Is media loaded in the input tray? No copy came out of the printer or the scanner did nothingIs the wrong printer Copies are blank, missing images, or faded Is the toner cartridge low on toner?Preventing problems Improving copy/scan qualityIdentifying and correcting copy/scan defects Vertical white stripesBlank pages Too light or darkUnwanted lines Black dots or streaksUnclear text Reduced sizeToner scatter outline See The scan takes too long Cleaning the copier/scanner Clearing copier/scanner jams Clearing jams Replacing the copier/scanner separation pad Removing the copier/scanner Page Closing the left side panel Troubleshooting the copier/scanner Troubleshooting the print server 163Finding the solution HP JetDirect 175X configuration USB PortUnderstanding the print server’s light patterns LED light patternsBehavior Meaning StatusUsing a print server configuration Understanding the print server configurationPrinting a print server configuration Status field error messagesSections and messages Section DescriptionGeneral HP JetDirect information Message DescriptionAuto Negotiation Manufacturing IDDate Manufactured Snmp Set Cmty NameUSB port information Device NameManufacturer Serial NumberNetwork statistics Default Gateway TCP/IP protocol informationHost Name IP AddressConfig By Bootp ServerBOOTP/DHCP Server Config FileIdle Timeout Access ListDomain Name DNS ServerWeb JetAdmin URL Node Name IPX/SPX protocol informationPrimary Frame Type Frame Type NetworkENSNAP, and EN802.3 AppleTalk protocol information Error messages Error Code and Message Description0D LAN Error Invalid Gateway 4D CF ERR Access List Exceeded Unable to Connect Printer Verifying your hardwarePrint server Verify printing when attached to a computer Verify scanning over the networkService and support 187Extended warranty Hardware serviceAvailability Guidelines for repacking the printer Service information form Service information formHewlett-Packard Support European Customer Support Center In-country/region support numbers Page Online services World Wide Web URLAmerica Online CompuServetmHewlett-Packard direct ordering for accessories or supplies Obtaining software utilities and electronic informationHewlett-Packard Support Assistant compact disc Hewlett-Packard service informationHewlett-Packard SupportPack Page Worldwide country/region sales and service offices ArgentinaAustralia AustriaBrazil Croatia ChileChina ColombiaGermany India Greece IsraelHong Kong SAR HungaryKorea Latin American HeadquartersMéxico Middle EastRomania RussiaSingapore SlovakiaTurkey Venezuela UkraineUnited Arab Emirates United KingdomPrinter specifications 205Specifications Printer specifications Environmental specificationsElectrical specifications AcousticsPrinter specifications Physical specifications Printer capacities and ratingsMemory specifications Printer specificationsPort availability FCC compliance Environmental Product Stewardship Program Protecting the EnvironmentThis HP LaserJet product eliminates This HP LaserJet product design reducesHP Printing Supplies Environmental Program Information PlasticsHP LaserJet Printing Supplies Returns Non-U.S. Recycling ReturnsMaterial safety data sheet PaperRegulatory statements Declaration of ConformityCanadian DOC regulations Laser safety statementKorean EMI statement Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatAppendix a Printer specifications Printer and copier/scanner specifications 217Appendix B Printer and copier/scanner specifications Dimm HP LaserJet 1220 PrintCopyScan specifications Copier/scanner capacities and ratingsFCC compliance Environmental Product Stewardship Program ALL Laser safety statement Laser statement for Finland Appendix B Printer and copier/scanner specifications Print server specifications 227Appendix C Print server specifications Electromagnetic immunity Electromagnetic emissionsSafety European community Regulatory statements Foothills Blvd Canada DOC regulations Chinese safety statement Appendix C Print server specifications Media specifications 237Printer media specifications Guidelines for using media Paper usage Symptom Problem with paper SolutionSupported media sizes printer PaperAs those used in some types of thermography Transparencies LabelsLabel construction Envelopes Envelope constructionEnvelopes with double-side seams Envelopes with adhesive strips or flapsCard stock and heavy media Envelope storageCard stock construction Card stock guidelinesAppendix D Media specifications Memory Dimm 245Installing a Dimm memory Page Testing the Dimm installation Removing a Dimm Appendix E Memory Dimm Warrantylicensing 251Hewlett-Packard software license agreement HP Software License TermsPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How does State, Province, or Country Law apply? Appendix F Warranty and licensing Accessories and ordering information Ordering information Description or use259 Order numberAppendix G Accessories and ordering information Ordering information 261Power module chart Country/region Part Numbers Input Rating Output RatingScanner resolution and color 263Overview Resolution and color guidelines Resolution Setting Recommended use Where you set the color value ColorAppendix H Scanner resolution and color Index ARP Duplicate IP Address 181 AutonegotiationDisconnecting from Server IndexIPX/SPX OUT of Buffers TCP/IP Xmit Collisions Xmit Late Collisions Page Copyright 2002 Hewlett-Packard Company
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