HP 1200 manual Troubleshooting the copier/scanner

Page 164

162 Chapter 10 Troubleshooting the copier/scanner

EN

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Contents User guide Page User Guide Warranty Contents Getting to know the print server Media Copying tasks Troubleshooting the copier/scanner Service and support Appendix E Memory Dimm Appendix H Scanner resolution and color Getting to know the printer Understanding the printer’s features and benefits Print with excellent qualitySave Time Save moneyExpand your printer Identifying the printer’s components Printer control panel Ready light green Go button and light greenPriority input tray Printer input traysMain input tray Printer media guides Straight-through output path Printer output pathsOutput bin Toner door Choosing paper and other media Loading media into the input trays Main input trayPriority input tray Specific types of mediaTurning the power off Understanding voltage conversionsWindows 9x, 2000, Millennium, and NT Accessing the printer properties driver and helpPrinter properties driver Accessing the print driver Software For Macintosh ComputersPostScript Printer Description Files PPDs HP LaserJet UtilityPrinter online help Printer properties online helpPrintCopyScan Online help LaserJet Document Manager Click Help from the main menuPrinting a configuration Getting to know the copier/scanner Understanding the copier/scanner’s features and benefits Powerful copier software Copy PlusScan CopyIdentifying the copier/scanner’s components Copier/scanner control panel Copy ScanMedia input tray, guides, and output bin Copier/scanner doorSupported media sizes and types Precautions for copying and scanning Loading originals in the copier/scanner Getting to know the software Accessing HP LaserJet Director WindowsAccessing HP LaserJet Director Mac OS To turn off the HP LaserJet Director WindowsMac OS Open the HP LaserJet DirectorAccessing HP LaserJet Document Manager Windows Accessing HP Workplace Mac OSHP LaserJet Copier Copy Plus Quick Copy settingsAccessing HP LaserJet Director Toolbox HP LaserJet Device Configuration Click HP LaserJet Device ConfigureClick Device Configuration Click Programs Click HP LaserJet 1220 SeriesAccessing HP LaserJet Photo Center Accessing the online help HP LaserJet DirectorHP LaserJet Document Manager Any HP LaserJet 1220 softwareGetting to know the copier/scanner Getting to know the print server Understanding the print server’s features and benefits Using network protocolsInstalling the print server Identifying the print server’s componentsTo install the HP JetDirect 175X hardware Install the printer and server Installing and configuring the network softwareInstall the software on a network Using the embedded web server PrerequisitesCompatible Web Browsers Using HP Web JetAdminStarting the embedded web server Benefits of using Bootp Additional configuration and management toolsUsing Bootp Configuring the Bootp server Bootptab file entries Tag DescriptionAddress Using Dhcp Unix systemsWindows systems Windows NT 4.0 serverPage Windows 2000 server Page Enabling or disabling Dhcp Moving to another network Media Optimizing print quality for media types Printing transparencies and labels To print transparencies or labelsPrinting envelopes Printing one envelopePrinting multiple envelopes Printing letterhead or preprinted forms To print letterhead or preprinted formsPrinting custom-sized media or cardstock To print on custom-sized media or cardstockMedia Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the output bin Manual duplex on heavy media or card stock Accessing the watermark feature Printing watermarksAccessing the multiple pages per sheet feature Windows Accessing the multiple pages per sheet feature Mac OSPrinting booklets On nextPage Canceling a print job Understanding print quality settings Using EconoMode Save Toner Scanning tasks Starting a scan Scanning to e-mail Working with scanned itemsUsing the e-mail feature Windows 98, 2000, Millennium, NT Using the e-mail feature Mac OSEditing scanned text Optical Character Recognition Online help Storing scanned text or images Acquiring an image Adjusting the contrastAccessing the contrast feature Image Enhancement Accessing the image enhancement featuresEnhancing the scanned image in HP Document Manager Canceling scan jobs Accessing the annotation featuresAdding annotations to scanned images PropertiesCopying tasks Understanding copying features Using the Quick Copy featureAccessing the Quick Copy settings WIndows 9x, 2000, Millennium, and NT 4.0Using HP LaserJet Copier Accessing HP LaserJet CopierAccessing HP LaserJet Copy Plus Windows 9x, 2000, Millennium, NT 4.0, Mac OSAccess HP LaserJet Copy Plus from the following locations Canceling copy jobs Managing the toner cartridge Using HP toner cartridges Storing toner cartridgesHP policy on non-HP toner cartridges Toner cartridge life expectancyRecycling toner cartridges Saving tonerRedistributing toner Changing the toner cartridge Page Troubleshooting the printer 103Pages did not print Finding the solutionPages printed, but there was a problem Printer light patterns Light status legendPrinter initialization/Cancel Error messages on the screen Error messages on the screen SolutionAvoid memory-intensive tasks such as sending a fax or Common Macintosh Problems Symptom Possible Cause Solution Problems in the ChooserSymptom Possible Cause Solution Symptom Possible Cause Solution Printing Errors USB ProblemsLaserWriter LaserWriter 8.4 and higherSoftware troubleshooting Hardware troubleshootingClick Select PPD Selecting an Alternate PostScript Printer Description PPDRenaming the Printer Troubleshooting PostScript PS Errors PS Errors Symptom Possible Cause SolutionPS Errors Symptom Possible Cause Solution Specific Errors Paper handling problems Paper handling problems Problem SolutionPaper handling problems ProblemSolution Printed page problems Problem Solution Printed page is different than what appeared on screenPrinted page problems ProblemSolution Settings. See Printer properties driver for moreImproving print quality Light print or fadeToner specks DropoutsToner smear Vertical linesGray background Misformed characters Loose tonerVertical repetitive defects Wrinkles or creases SkewCurl or wave Toner scatter outline Cleaning the printer Cleaning the toner cartridge area Cleaning the printer media path Clearing printer media jams Typical media jam locationsRemoving a jammed Page Changing the pickup roller Gently pull the pickup roller up Cleaning the pickup roller Changing the printer separation pad Page Troubleshooting the printer Troubleshooting the copier/scanner 137Scanning problems Copying problemsDid you send a print or copy job before you tried to scan? SolutionDescriptionScanner did nothing SolutionDescription Correctly? No preview appeared on the screenIs the original loaded Scanned image is of poor quality SolutionDescription Solution Description Part of the image did not scan or text is missingText cannot be edited Is the original of poor quality?Is your software set to scan in color? Do you have your resolution and grayscale set too high?Scan takes too long Source Error messages appear on the screenUnable to activate Twain Is the wrong printer No copy came out of the printer or the scanner did nothingIs media loaded in the input tray? Copies are blank, missing images, or faded Is the toner cartridge low on toner?Preventing problems Improving copy/scan qualityIdentifying and correcting copy/scan defects Vertical white stripesBlank pages Too light or darkUnwanted lines Black dots or streaksUnclear text Reduced sizeToner scatter outline See The scan takes too long Cleaning the copier/scanner Clearing copier/scanner jams Clearing jams Replacing the copier/scanner separation pad Removing the copier/scanner Page Closing the left side panel Troubleshooting the copier/scanner Troubleshooting the print server 163Finding the solution HP JetDirect 175X configuration USB PortUnderstanding the print server’s light patterns LED light patternsBehavior Meaning StatusUsing a print server configuration Understanding the print server configurationPrinting a print server configuration Status field error messagesSections and messages Section DescriptionGeneral HP JetDirect information Message DescriptionAuto Negotiation Manufacturing IDDate Manufactured Snmp Set Cmty NameUSB port information Device NameManufacturer Serial NumberNetwork statistics Default Gateway TCP/IP protocol informationHost Name IP AddressConfig By Bootp ServerBOOTP/DHCP Server Config FileIdle Timeout Access ListDomain Name DNS ServerWeb JetAdmin URL Primary Frame Type IPX/SPX protocol informationNode Name ENSNAP, and EN802.3 NetworkFrame Type AppleTalk protocol information Error messages Error Code and Message Description0D LAN Error Invalid Gateway 4D CF ERR Access List Exceeded Unable to Connect Print server Verifying your hardwarePrinter Verify printing when attached to a computer Verify scanning over the networkService and support 187Availability Hardware serviceExtended warranty Guidelines for repacking the printer Service information form Service information formHewlett-Packard Support European Customer Support Center In-country/region support numbers Page Online services World Wide Web URLAmerica Online CompuServetmHewlett-Packard direct ordering for accessories or supplies Obtaining software utilities and electronic informationHewlett-Packard SupportPack Hewlett-Packard service informationHewlett-Packard Support Assistant compact disc Page Worldwide country/region sales and service offices ArgentinaAustralia AustriaBrazil Croatia ChileChina ColombiaGermany India Greece IsraelHong Kong SAR HungaryKorea Latin American HeadquartersMéxico Middle EastRomania RussiaSingapore SlovakiaTurkey Venezuela UkraineUnited Arab Emirates United KingdomPrinter specifications 205Specifications Printer specifications Environmental specificationsElectrical specifications AcousticsPrinter specifications Physical specifications Printer capacities and ratingsPort availability Printer specificationsMemory specifications FCC compliance Environmental Product Stewardship Program Protecting the EnvironmentThis HP LaserJet product eliminates This HP LaserJet product design reducesHP Printing Supplies Environmental Program Information PlasticsHP LaserJet Printing Supplies Returns Non-U.S. Recycling ReturnsMaterial safety data sheet PaperRegulatory statements Declaration of ConformityKorean EMI statement Laser safety statementCanadian DOC regulations Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatAppendix a Printer specifications Printer and copier/scanner specifications 217Appendix B Printer and copier/scanner specifications Dimm HP LaserJet 1220 PrintCopyScan specifications Copier/scanner capacities and ratingsFCC compliance Environmental Product Stewardship Program ALL Laser safety statement Laser statement for Finland Appendix B Printer and copier/scanner specifications Print server specifications 227Appendix C Print server specifications Electromagnetic immunity Electromagnetic emissionsSafety European community Regulatory statements Foothills Blvd Canada DOC regulations Chinese safety statement Appendix C Print server specifications Media specifications 237Printer media specifications Guidelines for using media Paper usage Symptom Problem with paper SolutionSupported media sizes printer PaperAs those used in some types of thermography Label construction LabelsTransparencies Envelopes Envelope constructionEnvelopes with double-side seams Envelopes with adhesive strips or flapsCard stock and heavy media Envelope storageCard stock construction Card stock guidelinesAppendix D Media specifications Memory Dimm 245Installing a Dimm memory Page Testing the Dimm installation Removing a Dimm Appendix E Memory Dimm Warrantylicensing 251Hewlett-Packard software license agreement HP Software License TermsPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How does State, Province, or Country Law apply? Appendix F Warranty and licensing Accessories and ordering information Ordering information Description or use259 Order numberAppendix G Accessories and ordering information Ordering information 261Power module chart Country/region Part Numbers Input Rating Output RatingScanner resolution and color 263Overview Resolution and color guidelines Resolution Setting Recommended use Where you set the color value ColorAppendix H Scanner resolution and color Index ARP Duplicate IP Address 181 AutonegotiationDisconnecting from Server IndexIPX/SPX OUT of Buffers TCP/IP Xmit Collisions Xmit Late Collisions Page Copyright 2002 Hewlett-Packard Company

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