HP UPS R1500 GENERATION 2 manual Troubleshooting, LED and audible alarm troubleshooting

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Troubleshooting

LED and audible alarm troubleshooting

Condition	Power	On	Overloa	General	Audible alarm	Can
	On LED	Battery	d LED	Alarm LED		alarm be
	(green)	LED	(red)	(red)		silenced
		(yellow)				("Silencin
						g an
						audible
						alarm"
						on page
						24)?

UPS operating from	On	Off	Off	Off	No audible alarm	N/A
utility

Buck mode (high	On	Off	Off	Off	No audible alarm	N/A
input voltage)

Boost mode (low	On	Off	Off	Off	No audible alarm	N/A
input voltage)

Over temperature	On	On	Off	Flashing	On—Continuous	No
condition

Battery test failure	Off	On	Off	Flashing	On—Continuous	Yes

Fan failure	On	Off	Off	Flashing	On—Continuous	No

Output short circuit	On	On	On	Flashing	On—Continuous	No

Power up failure	Flashing	Flashing	Flashing	Flashing	On—3 beeps/10	No
from a DC start—					seconds
Low battery (no
utility power)

Low battery (no	Off	Flashing	Off	Off	On—2 second	No
utility power)					beep

Online—UPS power	On	Off	On	Off	On—1 second	No
capacity exceeded					beep

Overload timeout	Off	Off	On	Flashing	On—Continuous	No

On battery—Input	On	On	Off	Off	On—2 second	Yes
voltage is out of					beep
range

On battery—No	Off	On	Off	Off	On— 4 second	Yes
utility power					beep

On battery—Battery	Flashing	Off	Off	Flashing	On—Continuous	Yes
voltage condition

On battery—	Off	On	On	Off	On—1 second	No
Overload condition					beep

Troubleshooting 33

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Contents Part Number December 2009 Second Edition HP UPS R1500 Generation 2 User GuideIntended audience Contents Before you contact HP HP contact information Ordering spares UPS spare parts list Hardware optionsElectrostatic discharge Component identification UPS R1500 G2 overviewUPS front panel Description Function UPS front panel controlsUPS R1500 G2 NA/JPN/TWN rear panel UPS front panel LED indicatorsDescription UPS R1500 G2 Intl rear panelInput power connector IEC-320-C14 power inlet Precautions InstallationPreparing to install the hardware Tools requiredReadying the equipment Installing the mounting railsInstallation Installation Installation Tighten the wing nuts or hex nuts Installing the UPSConnecting the batteries Attaching the UPS front bezel Connect the battery lead to the battery terminalConnecting the host computer Selecting the UPS voltage configurationConnecting the Network Transient Protectors Connecting the serial communications portConnecting the USB communications port Connecting devices to the UPS Connecting the UPS to utility powerCharging the UPS batteries Powering up the UPSOperate mode Standby modeUPS operations Modes of operationPowering down the UPS Silencing an audible alarmBattery mode Initiating a self-testPower management software Power managementRemoving the UPS front bezel Replacing the UPS option card MaintenanceBattery care and storage guidelines Important battery safety informationTo replace the component, reverse the removal procedure Replacing the batteriesUPS battery replacement procedure Testing the new battery module To remove the UPS Power down all attached load devicesReplacing the UPS Updating the UPS firmware Configuring a USB to serial converterReassigning the USB COM ports Cleaning battery spills Troubleshooting LED and audible alarm troubleshootingRed Silenced Yellow UPS frequently switches between utility and battery power UPS operates on battery onlyUPS does not provide the expected backup time UPS does not startSite wiring condition UPS cannot communicate with the host computerUPS emits a slight clicking noise UPS physical specifications SpecificationsUPS input specifications UPS output specificationsPower protection specifications Battery specificationsVoltage specifications Output tolerance specificationsBattery runtime Environmental specificationsSerial communications port pin assignment DSR Pin Signal Function Direction from the UPS Number NameSpares UPS spare parts listOrdering spares Hardware optionsTechnical support Before you contact HPHP contact information Limited warranty Warranty information$250,000 Computer Load Protection Guarantee Pre-Failure Battery WarrantyRecommended duration of use Regulatory compliance notices Regulatory compliance identification numbersFederal Communications Commission notice Cables ModificationsEuropean Union regulatory notice Canadian notice Avis CanadienJapanese notice Battery replacement notice Bsmi notice Korean noticeClass a equipment Class B equipment Power cord statement for Japan Electrostatic discharge Preventing electrostatic dischargeGrounding methods to prevent electrostatic discharge Acronyms and abbreviations Index LEDs, troubleshooting USB connectors