HP UPS R1500 GENERATION 2 manual UPS does not start, UPS operates on battery only, Action

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Condition

Power

On

Overloa

General

Audible alarm

Can

 

On LED

Battery

d LED

Alarm LED

 

alarm be

 

(green)

LED

(red)

(red)

 

silenced

 

 

(yellow)

 

 

 

("Silencin

 

 

 

 

 

 

g an

 

 

 

 

 

 

audible

 

 

 

 

 

 

alarm"

 

 

 

 

 

 

on page

 

 

 

 

 

 

24)?

 

 

 

 

 

 

 

On battery—Output

Off

Flashing

Off

Flashing

On—Continuous

No

voltage is out of

 

 

 

 

 

 

range

 

 

 

 

 

 

 

 

 

 

 

 

 

On battery—Output

Flashing

Flashing

Off

Flashing

On—Continuous

No

wave is abnormal

 

 

 

 

 

 

 

 

 

 

 

 

 

For the location of individual LEDs, see "UPS front panel LED indicators (on page 8)."

UPS does not start

Action:

1.Be sure that the power cord is plugged in to a utility power receptacle.

2.Check the power source at the utility power receptacle.

3.Allow the UPS batteries to charge for 24 hours.

UPS operates on battery only

Action:

1.Save your work.

2.Power down the load devices connected to the UPS output receptacles.

3.Remove one or more load devices to reduce the power requirements.

4.Be sure the UPS configuration matches the utility voltage. Refer to "Selecting the UPS voltage configuration (on page 19)."

UPS frequently switches between utility and battery power

Action:

1.Check the input voltage and reconfigure the UPS ("Selecting the UPS voltage configuration" on page 19).

2.Contact a qualified electrician to verify that the utility power is suitable for the UPS.

UPS does not provide the expected backup time

Action:

Troubleshooting 34

Image 34
Contents HP UPS R1500 Generation 2 User Guide Part Number December 2009 Second EditionIntended audience Contents Ordering spares UPS spare parts list Hardware options Before you contact HP HP contact informationElectrostatic discharge UPS R1500 G2 overview Component identificationUPS front panel UPS front panel controls Description FunctionUPS front panel LED indicators UPS R1500 G2 NA/JPN/TWN rear panelUPS R1500 G2 Intl rear panel DescriptionInput power connector IEC-320-C14 power inlet Preparing to install the hardware InstallationPrecautions Tools requiredInstalling the mounting rails Readying the equipmentInstallation Installation Installation Installing the UPS Tighten the wing nuts or hex nutsConnecting the batteries Connect the battery lead to the battery terminal Attaching the UPS front bezelSelecting the UPS voltage configuration Connecting the host computerConnecting the serial communications port Connecting the Network Transient ProtectorsConnecting the USB communications port Connecting the UPS to utility power Connecting devices to the UPSPowering up the UPS Charging the UPS batteriesUPS operations Standby modeOperate mode Modes of operationBattery mode Silencing an audible alarmPowering down the UPS Initiating a self-testPower management Power management softwareMaintenance Removing the UPS front bezel Replacing the UPS option cardTo replace the component, reverse the removal procedure Important battery safety informationBattery care and storage guidelines Replacing the batteriesUPS battery replacement procedure To remove the UPS Power down all attached load devices Testing the new battery moduleReplacing the UPS Configuring a USB to serial converter Updating the UPS firmwareReassigning the USB COM ports Cleaning battery spills LED and audible alarm troubleshooting TroubleshootingRed Silenced Yellow UPS does not provide the expected backup time UPS operates on battery onlyUPS frequently switches between utility and battery power UPS does not startUPS cannot communicate with the host computer Site wiring conditionUPS emits a slight clicking noise UPS input specifications SpecificationsUPS physical specifications UPS output specificationsVoltage specifications Battery specificationsPower protection specifications Output tolerance specificationsEnvironmental specifications Battery runtimeSerial communications port pin assignment Pin Signal Function Direction from the UPS Number Name DSROrdering spares UPS spare parts listSpares Hardware optionsBefore you contact HP Technical supportHP contact information $250,000 Computer Load Protection Guarantee Warranty informationLimited warranty Pre-Failure Battery WarrantyRecommended duration of use Regulatory compliance identification numbers Regulatory compliance noticesFederal Communications Commission notice Modifications CablesCanadian notice Avis Canadien European Union regulatory noticeJapanese notice Bsmi notice Korean notice Battery replacement noticeClass a equipment Class B equipment Power cord statement for Japan Preventing electrostatic discharge Electrostatic dischargeGrounding methods to prevent electrostatic discharge Acronyms and abbreviations Index LEDs, troubleshooting USB connectors