HP UPS R1500 GENERATION 2 Warranty information, Limited warranty, Pre-Failure Battery Warranty

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Warranty information

Limited warranty

To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided.

$250,000 Computer Load Protection Guarantee

In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the original equipment manufacturer) is offered.

IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The United States and Canada.

The $250,000 Computer Load Protection Guarantee only applies if:

The UPS is plugged into a suitably grounded and wired outlet using no extension cords, adapters, other ground wires, or other electrical connections.

The UPS installation complies with all applicable electrical and safety codes specified by the NEC.

The UPS is used under normal operating conditions and users comply with all instructions and labels.

The UPS is not damaged by accident (other than a utility power transient), misuse, or abuse. o The Guarantee applies only to the original end-user and is non-transferable.

o The Guarantee does not include reimbursement for or restoration of any data loss.

The UPS is either connected directly to an enterprise class PDU, which is then connected directly to a server, workstation, or personal computer, or the UPS is connected directly to a server, workstation, or personal computer.

Pre-Failure Battery Warranty

The Pre-Failure Battery Warranty, standard on all UPS units, extends the advantage of a 3-year limited warranty by applying it to the battery before it actually fails. The Pre-Failure Battery Warranty ensures that the battery is replaced free of charge when a notification that the battery might fail is received from power management software. The battery warranty coverage is 3 years for parts. The warranty for the first year of ownership includes parts and labor. If battery spares are not available for a particular UPS model, the entire UPS, including its battery, is replaced.

A Pre-Failure Battery warning is given 30 days before a battery failure. The warning is indicated in one or both of the following ways:

An LED showing the battery is low

Notification from power management software

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Contents HP UPS R1500 Generation 2 User Guide Part Number December 2009 Second EditionIntended audience Contents Ordering spares UPS spare parts list Hardware options Before you contact HP HP contact informationElectrostatic discharge Component identification UPS R1500 G2 overviewUPS front panel UPS front panel controls Description FunctionUPS front panel LED indicators UPS R1500 G2 NA/JPN/TWN rear panelUPS R1500 G2 Intl rear panel DescriptionInput power connector IEC-320-C14 power inlet Preparing to install the hardware InstallationPrecautions Tools requiredInstalling the mounting rails Readying the equipmentInstallation Installation Installation Installing the UPS Tighten the wing nuts or hex nutsConnecting the batteries Connect the battery lead to the battery terminal Attaching the UPS front bezelSelecting the UPS voltage configuration Connecting the host computerConnecting the Network Transient Protectors Connecting the serial communications portConnecting the USB communications port Connecting the UPS to utility power Connecting devices to the UPSPowering up the UPS Charging the UPS batteriesUPS operations Standby modeOperate mode Modes of operationBattery mode Silencing an audible alarmPowering down the UPS Initiating a self-testPower management Power management softwareMaintenance Removing the UPS front bezel Replacing the UPS option cardTo replace the component, reverse the removal procedure Important battery safety informationBattery care and storage guidelines Replacing the batteriesUPS battery replacement procedure Testing the new battery module To remove the UPS Power down all attached load devicesReplacing the UPS Configuring a USB to serial converter Updating the UPS firmwareReassigning the USB COM ports Cleaning battery spills Troubleshooting LED and audible alarm troubleshootingRed Silenced Yellow UPS does not provide the expected backup time UPS operates on battery onlyUPS frequently switches between utility and battery power UPS does not startSite wiring condition UPS cannot communicate with the host computerUPS emits a slight clicking noise UPS input specifications SpecificationsUPS physical specifications UPS output specificationsVoltage specifications Battery specificationsPower protection specifications Output tolerance specificationsBattery runtime Environmental specificationsSerial communications port pin assignment Pin Signal Function Direction from the UPS Number Name DSROrdering spares UPS spare parts listSpares Hardware optionsTechnical support Before you contact HPHP contact information $250,000 Computer Load Protection Guarantee Warranty informationLimited warranty Pre-Failure Battery WarrantyRecommended duration of use Regulatory compliance notices Regulatory compliance identification numbersFederal Communications Commission notice Modifications CablesCanadian notice Avis Canadien European Union regulatory noticeJapanese notice Battery replacement notice Bsmi notice Korean noticeClass a equipment Class B equipment Power cord statement for Japan Electrostatic discharge Preventing electrostatic dischargeGrounding methods to prevent electrostatic discharge Acronyms and abbreviations Index LEDs, troubleshooting USB connectors