Troubleshooting 99.09.66 and 99.09.67 Errors for HP Printers - Hard Disk Drive Issues

Recommended action

Replace the hard disk drive.

99.09.65 Disk data error

Description

Disk data corruption has occurred.

Recommended action

Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.

99.09.66 No disk data installed

Description

A disk drive is not installed in the product.

Recommended action

Install a compatible hard disk drive.

99.09.67 Disk is not bootable please download firmware

Description

The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.

Recommended action

1.Press any key to continue to the main Preboot menu.

2.Press the <Help button to see the help text for the error.

3.Select the Administration menu.

NOTE: If there is a password assigned to the Administrator, a prompt to enter the password displays.

4.Select the Download item.

5.The user can now download a new firmware bundle to the product.

99.XX.YY

Description

Firmware installation error

Recommended action

Reload the firmware.

ENWW	Tools for troubleshooting 439

Image 475

HP Enterprise 500 manual Disk data error, No disk data installed, Disk is not bootable please download firmware, 99.XX.YY

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Printers Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Removal and replacement Vii Enww Enww Solve problems 237 Enww 395 Xiii Upgrade not performed error reading upgrade 435 Enww 457 Xvii Appendix a Service and support 575 Parts and diagrams 525 Appendix C Regulatory information 589 Appendix B Product specifications 587 Index 601 List of tables 484 Xxiii Xxiv List of figures Xxvi 22 Remove the pickup roller Tray 1 2 70 Remove the right front cover 1 118 104 Remove the residual toner feed motor 6 141 145 Remove the developing disengagement motor 2 171 186 Reinstall the PGC actuators 2 199 233 Remove the drawer connector optional paper feeder 236 35 Component locations 5 290 Xxxiv Theory of operation 1Relationship between the main product systems Basic operation 1Sequence of operation Sequence of operationPeriod Duration Description 2Engine control system Engine control system DC controller 3DC controller block diagram Component abbreviation Component name SwitchesSolenoids Clutches Motors and fans Sensors Abbreviation Name Purpose Type Failure detection Motors Abbreviation Name Cooling area Type Speed 6Motors 8High voltage power supply circuits High voltage power supplyCircuit Description Paper 5Low voltage power-supply circuit Low voltage power supply Main DC voltage Sub-voltage Behavior 9Converted DC voltages Low voltage power supply failure SafetySleep powersave mode Power supply voltage detection Type of component Abbreviation Name Function Power off conditionFuser control 10Fuser components 7Fuser temperature control circuit Fuser temperature control circuit Fuser over temperature protection Fuser failure detection 8Laser/scanner system Laser/scanner system Enww 9Image formation system Image formation system 11Image formation process Image formation processFunctional block Steps Description Primary charging Pre-exposure Development Laser-beam exposure Secondary transfer Primary transfer Separation Fusing Drum cleaning ITB cleaningPrint cartridge Enww 22Developing-roller engagement and disengagement control Developing roller engagement and disengagement Enww 23 ITB unit Intermediate transfer belt ITB unit 12Primary-transfer-roller engagement states Primary-transfer-roller engagement and disengagement Roller state Product state Enww 25ITB cleaning process Color misregistration control Calibration 13Image-stabilization controls Image stabilization controlImage stabilization control Description Abbreviation Component Pickup, feed, and delivery system SR10 Fuser motor 30Three main units of the pickup, feed, and delivery system 31Pick feed mechanism Theory of operation Pickup-and-feed unit 32Cassette-pickup mechanism Cassette pickup 33Cassette presence sensor Theory of operation Cassette presence detection 34Cassette lift mechanism Cassette lift operation 35Paper level detection mechanism Theory of operation Cassette paper presence detection 36Cassette media width detection Cassette media width detection 37Multifeed prevention Multifeed prevention 38Multipurpose tray pickup mechanism Multipurpose tray pickup 39Paper-feed mechanism Theory of operation Paper feed 40Skew-feed prevention Skew-feed prevention OHT detection Fusing and delivery unit 42Loop-control mechanism Loop control Fuser motor Pressure-roller pressurization control 44Duplexing unit Duplexing unit duplex models Duplex pickup operation Duplexing reverse and feed control 17Jams that the product detects Jam detectionJam Description Fuser delivery delay jam Optional paper feeder Component Abbreviation Component name Type 18Electrical components for the paper feeder 48Paper-feeder pickup and feed operation Paper-feeder pickup and feed operation Paper size detection Paper size detection and cassette presence detection 19Paper size detection 50Paper-feeder cassette lift Theory of operation Paper feeder cassette lift operation Enww Paper feeder presence detection 51Paper-feeder multiple feed prevention Paper-feeder multiple feed prevention Paper feeder jam detection Removal and replacement Introduction Removal and replacement strategy Electrostatic discharge Required tools Post service test Service approachBefore performing service After performing service SSD Parts removal order 3Parts removal order 2 Print cartridges Customer self repair CSR components 5Remove the print cartridge 2 Duplex reverse guide 7Remove the duplex reverse guide 2 Removal and replacement 9Remove the toner collection unit 2 Toner collection unit 10Remove the toner collection unit 3 ESD sensitive component Formatter PCA Remove the HDD Disk drivesBefore proceeding, remove the following components 14Remove the HDD 2 Remove the SSM Reload the firmware Install a replacement hard drive Tray cassette Fuser Pickup roller Tray Pickup roller Tray 26Remove the pickup roller Tray 2 4 Removal and replacement 27Remove the Pickup and feed rollers Tray 3 1 Pickup and feed rollers Tray Enww Separation roller Tray Secondary transfer roller 33Reinstall the transfer roller Reinstall the transfer roller Secondary transfer assembly 37Reinstall the secondary transfer assembly Reinstall the secondary transfer assembly Intermediate transfer belt ITB Enww Right door optional paper feeder 43Remove the right door optional paper feeder 3 Identification and location Covers Cover on Front door assembly 46Remove the front door assembly 2 Removal and replacement 48Remove the right door assembly 2 Right door assembly 50Remove the right door assembly 4 Removal and replacement 52Remove the right door assembly 6 54Remove the right door assembly 8 Removal and replacement Right rear cover Enww Remove the left cover Left cover 61Remove the left cover 4 Removal and replacement Remove the left bottom cover Left bottom cover Remove the left bottom handle Left bottom handle Hardware integration pocket HIP dn and xh models only Control panel assembly Enww Remove the right front cover Right front cover Enww 74Remove the right front cover 5 Removal and replacement 75Reinstall the power button Reinstall the power button Remove the front top cover Front top cover Enww Remove the rear cover and upper rear cover Rear cover and upper rear cover 80Remove the rear cover and upper rear cover 3 Enww Remove the rear top cover Rear top cover 83Remove the rear top cover 2 Removal and replacement Remove the right bottom handle Right bottom handle Remove the rear bottom handle Rear bottom handle Delivery fan, cartridge fan, and environmental sensor Internal assemblies Disconnect five connectors callout Enww Enww Release one tab callout Remove the toner collection sensor Toner collection sensor 97Remove the toner collection sensor 3 Remove the residual toner feed motor Residual toner feed motor 101Remove the residual toner feed motor 3 Enww 105Remove the residual toner feed motor 7 Reinstall the residual toner collection door Remove the RD sensor assembly Registration density RD sensor assembly 109Remove the RD sensor assembly 3 Removal and replacement 111Remove the RD sensor assembly 5 112Remove the RD sensor assembly 6 Removal and replacement Remove the power supply fan and fan duct Power supply fan and fan duct 115Remove the power supply fan 3 Removal and replacement 116Remove the power supply fan 4 Remove the registration assembly Registration assembly 119Remove the registration assembly 3 Remove three screws callout 123Remove the registration assembly 7 Enww Remove the lower pickup guide Lower pickup guide Enww Reinstall the lower pickup guide Remove the ICB Interconnect board ICB Enww Remove the DC controller PCA DC controller PCA and trayESD sensitive part Enww Enww 132Remove the low voltage power supply 1 Remove the low voltage power supply Enww Remove two screws callout Remove the assembly Remove the high voltage power supply lower High voltage power supply lower HVPS-D Enww Reinstall the high voltage power supply lower 142Remove the high voltage power supply lower 4 Remove the developing disengagement motor Developing disengagement motor 145Remove the developing disengagement motor 2 Remove the pickup motor Pickup motor Remove the lifter drive assembly Lifter drive assembly Enww Remove the automatic close assembly Automatic close assembly Remove the cassette pickup drive assembly Cassette pickup drive assembly 152Remove the cassette pickup drive assembly 3 Enww 156Remove the cassette pickup drive assembly 7 Enww Reinstall the cassette pickup drive assembly 159Remove the cassette pickup drive assembly 10 Make sure that the spring callout 1 is correctly installed Cassette pickup assembly Remove the cassette pickup assembly 165Remove the cassette pickup assembly 3 Remove the laser/scanner assembly Y/M Laser/scanner assembly Y/M Enww Enww 172Remove the laser/scanner assembly Y/M 7 Enww 176Remove the laser/scanner assembly Y/M 11 Enww Laser/scanner assembly C/Bk Remove the laser/scanner assembly C/Bk Enww Enww 183Remove the laser/scanner assembly C/Bk 6 Reinstall the protective glass cleaner PGC actuators 184Remove the laser/scanner assembly C/Bk 7 187Reinstall the PGC actuators 3 189Reinstall the PGC actuators 5 Removal and replacement High voltage power supply upper HVPS-T Remove the high voltage power supply upper 193Remove the high voltage power supply upper 4 Enww 195Reinstall the high voltage power supply upper Reinstall the high voltage power supply upper Drum motor Remove the drum motor Drum motor 2 or drum motor 197Remove the drum motor 2 or drum motor Remove the drum motor 2 or drum motor Fuser motor 198Remove the fuser motor Remove the fuser motor Main drive assembly Remove the main drive assembly Enww 204Remove the main drive assembly 6 205Remove the main drive assembly 7 Removal and replacement 206Reinstall the main drive assembly 1 Reinstall the main drive assembly Slowly rotate the shaft near the black cam 210Reinstall the main drive assembly 5 Enww 214Reinstall the main drive assembly 9 Enww Fuser drive assembly Remove the fuser drive assembly Enww 222Remove the fuser drive assembly 6 Removal and replacement 223Reinstall the fuser drive assembly Reinstall the fuser drive assembly Delivery assembly 225Remove the delivery assembly 2 Remove the delivery assembly 227Remove the delivery assembly 4 Removal and replacement 228Remove the delivery assembly 5 Reinstall the delivery assembly Duplex drive assembly Remove the duplex drive assembly Drawer connector Optional paper feeder assembly Tray Remove one connector callout Solve problems Solve problems checklist Solve problems checklist Print the menu maps Menu map Print the current settings pages Current settings pages Access the Preboot menu Preboot menu optionsCold reset using the Preboot menu 1Troubleshooting flowchart Troubleshooting processDetermine the problem source Troubleshooting flowchart Power-on checks Power subsystemPower-on troubleshooting overview Enww Understand lights on the formatter Tools for troubleshootingIndividual component diagnostics LED diagnostics Heartbeat LED, product initialization Formatter to control panel communication interruptions2Heartbeat LED, product initialization 49.XX.YY error or Preboot menu 3Heartbeat LED, product operational Connectivity LED, product operating Connectivity LED, product initialization Connectivity LED 4Connectivity LED, product initialization If the error persists, perform a firmware upgrade 5Connectivity LED, product operational HP Jetdirect LEDs Defeating interlocks Engine diagnostics 2Diagnostic test 2 Administration Troubleshooting Diagnostic Tests Disable cartridge check 4Engine-test button Engine test button Paper path sensors test Paper path test Sensor name Sensor number 6Paper-path sensors diagnostic tests Sensor or switch name Sensor or switch number 7Manual sensor diagnostic testsManual sensor test Registration sensor Fuser loop sensors Fuser output sensor Open the right door Lower the secondary transfer assembly Duplexer refeed sensor Output-bin full sensor Fuser pressure-release sensor ITB alienation sensor Enww Right- and front-door interlock switches Enww Tray/bin manual sensor test 8Manual sensor test 2 diagnostic tests Tray 1 paper sensor Tray 2 paper sensor Tray 2 cassette sensor Tray 2 cassette lifter sensor Tray 3 empty sensor Tray 3 media feed sensor Tray 3 stack surface sensor Tray 3 media size sensors Print/stop test Component test special-mode test Component tests9Component test details TCU Motor Fuser Pressure Release MotorAlienation Motor ITB Contact/Alienation Block diagrams Diagrams 10Sensors DC controller PCA Location of connectors 30Paper feeder driver PCA Paper feeder driver PCA Locations of major components Plug/jack locationsBase product 32Component locations 2 33Component locations 3 Solve problems 34Component locations 4 2219 Location Connector Component Component name Abbreviation PCAs, motors, fans, switches, solenoids, and clutches 13PCAs, motors, fans, switches, solenoids, and clutches 500 paper feeder Location Connector Component abbreviation Component name Timing chart General timing chart Inter Circuit diagrams 40 Paper feeder circuit diagram Internal print-quality test pages Print quality troubleshooting pages Yellow Green 44Black print-quality troubleshooting Print quality assessment Enww Process a cleaning CleaningSet up an auto cleaning Configuration Configuration 45Configuration HP embedded Jetdirect Security Settings information Diagnostics menu Finding important information on the configuration pages14Important information on the configuration pages Accessories and internal storage Color band test Repetitive defects ruler Print quality troubleshooting tools Calibrate the product Sign In menu Control panel menus15Sign In menu Select a File or Folder CancelRetrieve Job From USB menu Retrieve Job From USB menu Retrieve Job From Device Memory menu Retrieve Job From Device Memory menuAll Jobs With PIN Menu options include Copies 17Retrieve Job From Device Memory menu Delete Enter Pin to Copies fieldDelete is Delete Select Jobs Job withoutPrint Copies Delete Delete All 18Supplies menu Supplies menu Color Cartridges Very Low Stop Settings Prompt to Continue SettingsLow Threshold Low Threshold Cyan Cartridge Settings Magenta Low Threshold CartridgeYellow Cartridge Settings Specify Color/Black Mix Mostly Black Settings Prompt to Pages Color Pages if Mostly Color Off Messages menu to Reset Supplies New Fuser Kit YesLevel Gauge Enww First level Second level Values Trays menuManage Trays Use Requested Tray Exclusively First 19Trays menu Alternative Letterhead Disabled DisabledMode Enabled Alternate Image Rotation Standard Tray 2 Type Tray 1 SizeTray 1 Type Tray 2 Size Reports menu Administration menu20Reports menu Guide for matching printed colors General Settings menu General Settings menu After 21General Settings menuWake/Auto On All Events Network port Power button Only First level Second level Third level Fourth level Values Enww Midtones are the middle-range color- values in an image Restore Color Registration X1 Shift Mm to Y1 Shift X2 Shift Default = Y2 Shift Sensing Adjust PaperPrint Mode Transparency Pre-Rotation Off Mode Humidity Mode Normal HighDown Reduced Paper Curl Mode Normal Heavy Paper Standard Smooth settingSmooth Standard. Tray Normal Alternate Low VoltageBackground Normal Alternate Alternate 2 settings Alternate 1 settingAlternate 2 setting Alternate 3 setting Fuser Temp Normal Alternate Enww Jam Recovery Auto Off Manage Stored Held Timeout HourDefault Folder Manage Stored Quick Copy Job Enww General Print Settings menu Retrieve From USB Settings menuGeneral Print Settings menu Retrieve From USB Settings menu 23General Print Settings menu Symbol Set Setting is 0.44 to 99.99.Factory default setting is Font Point Size Range 4.00 Default = 24Default Print Options menu Default Print Options menu Enww Flip-style Edge to Edge Enabled DisabledJobs. If Book-style Display Settings menu Display Settings menu Manage Supplies menu 25Display Settings menu26Manage Supplies menu Stop The product stops until you replace the print cartridge Enww Different percentage for each color Print without Unit Settings Prompt toCause an error Low. Continuing to Settings Color/Black Mix Auto Pages Black Pages if Reset Supplies New Fuser KitSupply Messages Low Message Off 27Manage Trays menu Manage Trays menu Alternative Letterhead Mode Disabled First level Values Description Use Another Tray EnabledBlank Pages Auto Yes Override A4/Letter 28Network Settings menu Network Settings menuJetdirect Menu Auto IP IPv4 Settings Config Bootp MethodManual Settings menu to configure TCP/ IPv4 parameters 29Jetdirect Menu Enww Secondary Dhcp Renew YesPrimary DNS Xxx.xxx.xx.x Enww Unavailable If Router Policy SpecifiedUnavailable Router Proxy Port Idle Timeout Optional Disable IPSec802.1x Reset Security Required Reset Security Yes TCP/IP Diagnostics Embedded LAN HW Test Yes Tests Snmp Test Yes Http Test YesData Path Test Yes Time ExecutionExecute Yes Packet Size IPv6Dest IPv4 127.0.0.1 Dest IPv6 Received Print Results Yes ExecutePing Results Packets Sent Packets RTT Max RTT MinRTT Average Enww 10T Full 100TX Half or10T Half is set 10T Half 30Troubleshooting menu Troubleshooting menuExit Troubleshooting Print Event Log Print Diagnostic Pages TroubleshootingPrint Paper Path Print Quality Print PQ Select Print Test Paper Path Test Print Test CheckPaper Path Start Test Sensors Manual Tray/Bin Number of Copies Range 1 Default =Manual Sensor Test Repeat Off Print/Stop Test 31Backup/Restore menu Device Maintenance menuBackup/Restore menu Calibrate/Cleaning menu Product automatically First level Second level Values Description Full Calibration Delay Calibration at Yes Wake/Power On USB Firmware Upgrade menu Memory error 10.0X.Y0 Supply memory errorLabel missing 10.23.50 10.22.5010.22.51 10.22.52 Printing past very low 10.23.5110.23.52 10.23.60 10.XX.34 Used supply in use 10.XX.40 Genuine HP supplies installed 10.XX.70 Printing past very low 10.XX.41 Unsupported supply in use 10.YY.25 Wrong cartridge in color slot 10.YY.15 Install supply 10.YY.35 Incompatible supply 13.A3.FF YY Internal clock error13.00.00 13.A3.D3 13.B2.D1 13.B2.A113.B2.A2 13.B2.A3 13.WX.EE 13.D3.DZ13.WX.FF 13.WX.YZ Fuser area jam 13.WX.YZ Fuser wrap jam 13.WX.YZ Jam in middle right door 13.WX.YZ Jam below control panel 13.WX.YZ Jam in Tray 13.WX.YZ Jam in right door Too complex Insufficient memory To continue, press OK 32.1C.XX 32.08.XX Enww Recommended action Enww 32.21.00 33.XX.YY Error33.XX.YY Used board/disk YZ Unexpected type in tray YZ Unexpected size in tray LBP OHT YZ Error To continue, press OK Enww 47.02.XX 42.XX.YY47.00.XX 47.01.XX 47.05.00 47.WX.YZ Printer calibration error To continue, press OK47.03.XX 47.04.XX 47.FC.23 49.XX.YY To continue, turn off then on 50.WX.YZ Fuser error To continue, turn off then on Enww Enww XX To continue, turn off then on YY Error Recommended action 54.00.03 54.XX.YY Error 54.0X.0D or 54.0X.0E 55.0X.YY DC controller error To continue, turn off then on YY DC controller error To continue, turn off then onYY Error To continue, turn off then on 58.00.04 57.00.0Y Error To continue, turn off then on Recommended action 59.00.04 or 59.05.XX 59.05.08 or 60.00.0Y Tray Y lifting error 61.00.01 Error To continue, turn off then onNo system To continue, turn off then on Corrupt data in firmware volume 81.0X.YY Embedded JetDirect error Upgrade not performed file is corrupt Corrupt data in solutions volumeCorrupt data in configuration volume Corrupt data in job data volume Upgrade not performed error writing to disk Upgrade not performed timeout during receive Upgrade canceled by user Upgrade not performed error reading upgrade Upgrade not performed the file is invalid 99.00.2X Disk malfunction Unsupported diskUnknown disk Incorrect disk 99.XX.YY Disk data errorNo disk data installed Disk is not bootable please download firmware Supply almost full Binname Full Remove all paper from binSupply low or Supplies low Supply very low or Supplies very low File System file system is full To clear, press OK Tray X liftingFile System device failure To clear, press OK File System file operation failed To clear, press OK Bad optional tray connection File System is not initializedFile System is write protected Accept bad signature Checking engine Calibration reset pendingCanceling Canceling... jobname Clearing paper path Cleaning do not grab paperChosen personality not available To continue, press OK Clearing event log Close upper right door Creating cleaningClose front door Close lower right door Event log is empty HP Secure Hard Drive disabledData received To print last page, press OK EIO X disk initializing Incompatible supplies Incompatible supply Install supply Close rear door Install supplyInstall Fuser Unit Install Transfer Unit Install suppliesInternal disk not functional Load Tray X Type, Size Internal disk spinning upLoad Tray X Type, Size To use another tray, press OK Manually feed Type, Size To use another tray, press OK Manually feed Type, SizeMoving solenoid Performing Color Band Test No job to cancelMoving solenoid and motor Paused Printing Cmyk samples Printing ConfigurationPrinting Diagnostics Please wait Printing Font List Printing Engine TestPrinting Event Log Printing File Directory Printing Registration Printing PQ TroubleshootingPrinting Help Printing Menu Map Processing Printing Supplies StatusPrinting Usage Processing duplex job Do not grab paper until job completes Remove all print cartridges Processing... copy X of YReady Ready IP Address Replace supply Remove shipping lock from Tray Replace Supplies Rotating motor Restore Factory SettingsRestricted from printing in color Rotating color motor Size mismatch in Tray Sleep mode onSupplies in wrong positions Tray X open Tray X empty Type, Size Type mismatch Tray TroubleshootingUnsupported drive installed To continue, press OK Tray X overfilled Unsupported USB accessory detected Remove USB accessory Unsupported tray configuration USB accessory not functional Wrong cartridge in color slot 48Sample event log Event log messages Print the event log from the Service menu Print the event log from the Administration menuPrint an event log Clear an event log View an event log from the Administration menuViewing the event log from the Service menu View an event log Clear jams Product is jammed Cause SolutionCommon causes of jams 49Jam locations Jam locations Clear jams in Tray Enww Clear jams in the output bin area Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Jams in the output bin Jam causes and solutions33Causes and solutions for delivery delay jam 34Causes and solutions for fuser delivery delay jams 36Causes and solutions for fuser delivery stationary jams 35Causes and solutions for wrapping jams37Causes and solutions for residual media jams PCA 38Causes and solutions for pickup delay jams 39Causes and solutions for pickup stationary jams 41Causes and solutions for duplex repick jams 40Causes and solutions for duplexing reverse jamsJams in the duplex area duplex models 43Causes and solutions for pickup delay jam 1 tray pickup 42Causes and solutions for residual media jamsJams in Tray 1, Tray 2 and internal paper path 45Causes and solutions for pickup delay jam 1 MP tray pickup 44Causes and solutions for pickup stationary jams Jams in Tray Change jam recovery Product feeds multiple sheets Solve paper handling problemsProduct feeds multiple sheets Cause Solution Paper does not feed automatically Cause Solution Or, change the Manually Feed Prompt setting to Unless 47Print modes under the Adjust Paper Types sub menu Select a manual print modeUse manual print modes 48MP modes under the Optimize submenu Fuser Temp TrayBackground Uniformity Control Image defects table Solve image quality problemsProblem Sample Cause Solution Image defects table 49Image defects table Clean the window and remove any Replace the high-voltage power Dirty, replace the ITB Execute a Pressure roller clean Clean the paper path Clean the productSet up an auto cleaning 50Solve performance problems Solve performance problemsProblem Cause Solution Solve direct connect problems Solve connectivity problemsSolve network problems Enww Service menu Service mode functions Clear Event Log Service IDCold Reset Paper Cleaning Restore factory-set defaults Product resetsRestore factory-set defaults values Product cold reset Clean Disk and Partial Clean functionsActive and repository firmware locations Execute a Partial Clean Partial CleanCharacteristics of a Partial Clean Reasons for performing Partial Clean Reasons for performing Clean Disk Clean DiskExecute a Clean Disk Enww Sign 51Preboot menu options 1 Password Clean DiskPartial Clean Password Clear 52Preboot menu options 2 Device 53Preboot menu options 3External 54Preboot menu options 4 55Preboot menu options 5 Jetdirect Off 56Preboot menu options 5Service Tools Reset Password Embedded Web Server Product updatesDetermine the installed revision of firmware Perform a firmware upgrade USB storage device Preboot menu USB storage device control-panel menu Enww Parts and diagrams Order parts, accessories, and supplies Memory AccessoriesPart numbers Print cartridges and toner collection unit Customer self repair CSR and service kits Simplex Screws How to use the parts lists and diagramsCommon fasteners How to use the parts lists and diagrams Simplex model Duplex model See Right-door assembly Description Part number Qty External covers, panels, and doors Right-door assembly Right-door assembly 3Internal assemblies 1 Internal assemblies 1 4Internal assemblies 1 4Internal assemblies 2 Internal assemblies 2 5Internal assemblies 2 501 25 26 Internal assemblies 3 6Internal assemblies 3 6Internal assemblies 4 Internal assemblies 4 7Internal assemblies 4 7Internal assemblies 5 Internal assemblies 5 8Internal assemblies 5 Cassette Description Part number Qty Cassette RM1-8125-000CN Cassette 9Paper pickup assembly Paper pickup assembly Paper pickup assembly 10 PCAs PCAs PCAs 500-sheet paper feeder Assessories 500-sheet paper feeder Paper feeder covers 12Paper feeder covers Parts and diagrams Paper feeder covers Paper feeder main body 13Paper feeder main body Parts and diagrams Paper feeder main body 14 Cassette Paper feeder cassette Cassette Paper feeder PCA 15Paper feeder PCA Parts and diagrams Part number Qty Paper feeder PCARM1-5839-000CN 17Alphabetical parts list Alphabetical parts listDescription Part number PCAs on Duplexing unit cable assembly RM1-5730-000CN Paper pickup assembly Paper feeder PCA Spring, compression RU6-2316-000CN 18Numerical parts list Numerical parts listPart number Description RC2-5426-000CN Cover, front right Part number Description RM1-5696-000CN Waste toner detect assembly RM1-6198-000CN Cassette assembly Tray RM1-8167-000CN Right-door assembly simplex Enww Service and support Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer Hewlett-Packard Development Company, L.P Rev /09 OpenSSL Customer self-repair warranty service Customer support Product specifications Product Height Depth Width Physical specificationsTable B-1Product dimensions Product Height Depth Width Weight Regulatory information FCC regulations Environmental product stewardship program Single returns Return and recycling instructionsUnited States and Puerto Rico Multiple returns more than one cartridge Residents of Alaska and Hawaii PaperMaterial restrictions Non-U.S. returns Enww Energy Use Declaration of conformitySupplementary Information September Boise, Idaho USAFor Regulatory Topics only, contact Non-volatile memory Certificate of volatilityTypes of memory Volatile memory Power cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructions Luokan 1 laserlaite EMC statement Korea Laser statement for Finland Restriction on Hazardous Substances statement Ukraine GS statement Germany Cables Index See also tests troubleshooting diagrams See also jams fans Pages PCL Registration density RD sensor See also cassette Power 244 Page CF079-90942* *CF079-90942