HP Enterprise 500 manual Solve paper handling problems, Product feeds multiple sheets

Solve paper handling problems

Product feeds multiple sheets

Product feeds multiple sheets

Cause	Solution
The input tray is overfilled. Open the tray and verify that the	Remove excess paper from the input tray.
paper stack is below the maximum stack height mark.
Print paper is sticking together.	Remove paper, flex it, rotate it 180 degrees or flip it over,
	and then reload it into the tray.
	NOTE: Do not fan paper. Fanning can cause static
	electricity, which can cause paper to stick together.
Paper does not meet the specifications for this product.	Use only paper that meets HP paper specifications for this
	product.
Trays are not properly adjusted.	Make sure that the paper guides match the size of paper
	being used.
Tray 2 feeds multiple sheets.	Make sure Tray 2 is not overfilled. Open the tray and verify
	that the paper stack is below the maximum stack height mark.
	Remove paper from Tray 2 to avoid jams.

Paper does not feed automatically

Paper does not feed automatically

Cause	Solution
Manual feed is selected in the software program.	Load Tray 1 with paper, or, if the paper is loaded, press the
	OK button.
The correct size paper is not loaded.	Load the correct size paper.
The input tray is empty.	Load paper into the input tray.
Paper from a previous jam has not been completely removed.	Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray.	Print a configuration page or use the control panel to
	determine the paper size for which the tray is configured.
The guides in the tray are not against the paper.	Verify that the rear and width paper guides are touching the
	paper.

492 Chapter 3 Solve problems ENWW