●E = Rough
●0 = Photo 1 to 3
◦13.B9.DZ (event code)
Z = the source tray number
This jam occurs when the paper does not reach the fuser output sensor in the designated amount of time.
◦13.E1.DZ (event code) Z = fuser mode
This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.
Recommended action
Clear the jam. See the clear jams section in the service manual.
For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.
13.WX.YZ Fuser wrap jam
Description
◦13.B9.CZ (event code) Fuser wrap jam
This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor (It is determined that the paper is being wrapped around the fuser roller).
Z = fuser mode
●1 = Normal auto sense
●2 = Normal
●3 = Light 1 to 3
●4 = Heavy 1
●5 = Heavy 2
●6 = Heavy 3
●7 = Glossy 1
●8 = Glossy 2
●9 = Glossy 3
●A = Glossy film
ENWW | Tools for troubleshooting 403 |