HP Enterprise 500 manual 13.WX.YZ Fuser wrap jam

●E = Rough

●0 = Photo 1 to 3

◦13.B9.DZ (event code)

Z = the source tray number

This jam occurs when the paper does not reach the fuser output sensor in the designated amount of time.

◦13.E1.DZ (event code) Z = fuser mode

This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.

Recommended action

Clear the jam. See the clear jams section in the service manual.

For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

13.WX.YZ Fuser wrap jam

Description

◦13.B9.CZ (event code) Fuser wrap jam

This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor (It is determined that the paper is being wrapped around the fuser roller).

Z = fuser mode

●1 = Normal auto sense

●2 = Normal non-auto sense

●3 = Light 1 to 3

●4 = Heavy 1

●5 = Heavy 2

●6 = Heavy 3

●7 = Glossy 1

●8 = Glossy 2

●9 = Glossy 3

●A = Glossy film

ENWW Tools for troubleshooting 403