Recommended action
If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install 
when the print quality is no longer acceptable.
10.YY.15 Install <supply>
Description
The indicated supply has been removed or installed incorrectly.
◦10.00.15 (event code) Black print cartridge
◦10.01.15 (event code) Cyan print cartridge
◦10.02.15 (event code) Magenta print cartridge
◦10.03.15 (event code) Yellow print cartridge
◦10.23.15 Fuser kit
◦10.31.15
TCU
Recommended action
Replace or install the indicated supply.
See the parts chapter in the service manual for the correct supply or kit part number.
10.YY.25 Wrong cartridge in <color> slot
Description
The indicated cartridge is installed in the wrong position.
◦10.00.25 (event code) Black print cartridge
◦10.01.25 (event code) Cyan print cartridge
ENWW | Tools for troubleshooting 397 |