Laserjet Enterprise 500 Color
Page
 HP LaserJet Enterprise 500 color M551 Printers
 Copyright and License
 Conventions used in this guide
 Conventions used in this guide
 Table of contents
 Removal and replacement
 Vii
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 Solve problems 237
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 395
 Xiii
 Upgrade not performed error reading upgrade 435
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 457
 Xvii
 Parts and diagrams 525
Appendix a Service and support 575
 Appendix B Product specifications 587
Appendix C Regulatory information 589
 Index 601
 List of tables
 484
 Xxiii
 Xxiv
 List of figures
 Xxvi
 22 Remove the pickup roller Tray 1 2
 70 Remove the right front cover 1 118
 104 Remove the residual toner feed motor 6 141
 145 Remove the developing disengagement motor 2 171
 186 Reinstall the PGC actuators 2 199
 233 Remove the drawer connector optional paper feeder 236
 35 Component locations 5 290
 Xxxiv
 Theory of operation
 Basic operation
1Relationship between the main product systems
 Period Duration Description
Sequence of operation
1Sequence of operation
 Engine control system
2Engine control system
 3DC controller block diagram
DC controller
 Switches
Solenoids
Clutches
Component abbreviation Component name
 Sensors
Motors and fans
 Motors
Abbreviation Name Purpose Type Failure detection
 6Motors
Abbreviation Name Cooling area Type Speed
 Circuit Description
High voltage power supply
8High voltage power supply circuits
 Paper
 Low voltage power supply
5Low voltage power-supply circuit
 9Converted DC voltages
Main DC voltage Sub-voltage Behavior
 Safety
Sleep powersave mode
Power supply voltage detection
Low voltage power supply failure
 Power off condition
Fuser control
10Fuser components
Type of component Abbreviation Name Function
 Fuser temperature control circuit
7Fuser temperature control circuit
 Fuser over temperature protection
 Fuser failure detection
 Laser/scanner system
8Laser/scanner system
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 Image formation system
9Image formation system
 Functional block Steps Description
Image formation process
11Image formation process
 Pre-exposure
Primary charging
 Laser-beam exposure
Development
 Primary transfer
Secondary transfer
 Fusing
Separation
 Print cartridge
ITB cleaning
Drum cleaning
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 Developing roller engagement and disengagement
22Developing-roller engagement and disengagement control
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 Intermediate transfer belt ITB unit
23 ITB unit
 Primary-transfer-roller engagement and disengagement
12Primary-transfer-roller engagement states
 Roller state Product state
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 25ITB cleaning process
 Calibration
Color misregistration control
 Image stabilization control Description
Image stabilization control
13Image-stabilization controls
 Pickup, feed, and delivery system
Abbreviation Component
 SR10
 Fuser motor
 30Three main units of the pickup, feed, and delivery system
 Pickup-and-feed unit
31Pick feed mechanism Theory of operation
 Cassette pickup
32Cassette-pickup mechanism
 Cassette presence detection
33Cassette presence sensor Theory of operation
 Cassette lift operation
34Cassette lift mechanism
 Cassette paper presence detection
35Paper level detection mechanism Theory of operation
 Cassette media width detection
36Cassette media width detection
 Multifeed prevention
37Multifeed prevention
 Multipurpose tray pickup
38Multipurpose tray pickup mechanism
 Paper feed
39Paper-feed mechanism Theory of operation
 Skew-feed prevention
40Skew-feed prevention
 Fusing and delivery unit
OHT detection
 Loop control
42Loop-control mechanism
 Pressure-roller pressurization control
Fuser motor
 Duplexing unit duplex models
44Duplexing unit
 Duplexing reverse and feed control
Duplex pickup operation
 Jam Description
Jam detection
17Jams that the product detects
 Fuser delivery delay jam
 Optional paper feeder
 18Electrical components for the paper feeder
Component Abbreviation Component name Type
 Paper-feeder pickup and feed operation
48Paper-feeder pickup and feed operation
 Paper size detection and cassette presence detection
Paper size detection
 19Paper size detection
 Paper feeder cassette lift operation
50Paper-feeder cassette lift Theory of operation
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 Paper feeder presence detection
 Paper-feeder multiple feed prevention
51Paper-feeder multiple feed prevention
 Paper feeder jam detection
 Removal and replacement
 Removal and replacement strategy
Introduction
 Electrostatic discharge
 Required tools
 Service approach
Before performing service
After performing service
Post service test
 Parts removal order
SSD
 3Parts removal order 2
 Customer self repair CSR components
Print cartridges
 5Remove the print cartridge 2
 7Remove the duplex reverse guide 2 Removal and replacement
Duplex reverse guide
 Toner collection unit
9Remove the toner collection unit 2
 10Remove the toner collection unit 3
 Formatter PCA
ESD sensitive component
 Before proceeding, remove the following components
Disk drives
Remove the HDD
 14Remove the HDD 2
 Remove the SSM
 Install a replacement hard drive
Reload the firmware
 Tray cassette
 Fuser
 Pickup roller Tray
 Pickup roller Tray
 26Remove the pickup roller Tray 2 4 Removal and replacement
 Pickup and feed rollers Tray
27Remove the Pickup and feed rollers Tray 3 1
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 Separation roller Tray
 Secondary transfer roller
 Reinstall the transfer roller
33Reinstall the transfer roller
 Secondary transfer assembly
 Reinstall the secondary transfer assembly
37Reinstall the secondary transfer assembly
 Intermediate transfer belt ITB
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 Right door optional paper feeder
 43Remove the right door optional paper feeder 3
 Covers
Identification and location
 Front door assembly
Cover on
 46Remove the front door assembly 2 Removal and replacement
 Right door assembly
48Remove the right door assembly 2
 50Remove the right door assembly 4 Removal and replacement
 52Remove the right door assembly 6
 54Remove the right door assembly 8 Removal and replacement
 Right rear cover
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 Left cover
Remove the left cover
 61Remove the left cover 4 Removal and replacement
 Left bottom cover
Remove the left bottom cover
 Left bottom handle
Remove the left bottom handle
 Hardware integration pocket HIP dn and xh models only
 Control panel assembly
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 Right front cover
Remove the right front cover
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 74Remove the right front cover 5 Removal and replacement
 Reinstall the power button
75Reinstall the power button
 Front top cover
Remove the front top cover
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 Rear cover and upper rear cover
Remove the rear cover and upper rear cover
 80Remove the rear cover and upper rear cover 3
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 Rear top cover
Remove the rear top cover
 83Remove the rear top cover 2 Removal and replacement
 Right bottom handle
Remove the right bottom handle
 Rear bottom handle
Remove the rear bottom handle
 Internal assemblies
Delivery fan, cartridge fan, and environmental sensor
 Disconnect five connectors callout
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 Release one tab callout
 Toner collection sensor
Remove the toner collection sensor
 97Remove the toner collection sensor 3
 Residual toner feed motor
Remove the residual toner feed motor
 101Remove the residual toner feed motor 3
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 105Remove the residual toner feed motor 7
 Reinstall the residual toner collection door
 Registration density RD sensor assembly
Remove the RD sensor assembly
 109Remove the RD sensor assembly 3 Removal and replacement
 111Remove the RD sensor assembly 5
 112Remove the RD sensor assembly 6 Removal and replacement
 Power supply fan and fan duct
Remove the power supply fan and fan duct
 115Remove the power supply fan 3 Removal and replacement
 116Remove the power supply fan 4
 Registration assembly
Remove the registration assembly
 119Remove the registration assembly 3
 Remove three screws callout
 123Remove the registration assembly 7
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 Lower pickup guide
Remove the lower pickup guide
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 Reinstall the lower pickup guide
 Interconnect board ICB
Remove the ICB
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 ESD sensitive part
DC controller PCA and tray
Remove the DC controller PCA
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 Remove the low voltage power supply
132Remove the low voltage power supply 1
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 Remove two screws callout
 Remove the assembly
 High voltage power supply lower HVPS-D
Remove the high voltage power supply lower
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 142Remove the high voltage power supply lower 4
Reinstall the high voltage power supply lower
 Developing disengagement motor
Remove the developing disengagement motor
 145Remove the developing disengagement motor 2
 Pickup motor
Remove the pickup motor
 Lifter drive assembly
Remove the lifter drive assembly
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 Automatic close assembly
Remove the automatic close assembly
 Cassette pickup drive assembly
Remove the cassette pickup drive assembly
 152Remove the cassette pickup drive assembly 3
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 156Remove the cassette pickup drive assembly 7
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 159Remove the cassette pickup drive assembly 10
Reinstall the cassette pickup drive assembly
 Make sure that the spring callout 1 is correctly installed
 Cassette pickup assembly
 Remove the cassette pickup assembly
 165Remove the cassette pickup assembly 3
 Laser/scanner assembly Y/M
Remove the laser/scanner assembly Y/M
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 172Remove the laser/scanner assembly Y/M 7
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 176Remove the laser/scanner assembly Y/M 11
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 Laser/scanner assembly C/Bk
 Remove the laser/scanner assembly C/Bk
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 183Remove the laser/scanner assembly C/Bk 6
 184Remove the laser/scanner assembly C/Bk 7
Reinstall the protective glass cleaner PGC actuators
 187Reinstall the PGC actuators 3
 189Reinstall the PGC actuators 5 Removal and replacement
 High voltage power supply upper HVPS-T
 Remove the high voltage power supply upper
 193Remove the high voltage power supply upper 4
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 Reinstall the high voltage power supply upper
195Reinstall the high voltage power supply upper
 Drum motor
 Remove the drum motor
 Drum motor 2 or drum motor
 Remove the drum motor 2 or drum motor
197Remove the drum motor 2 or drum motor
 Fuser motor
 Remove the fuser motor
198Remove the fuser motor
 Main drive assembly
 Remove the main drive assembly
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 204Remove the main drive assembly 6
 205Remove the main drive assembly 7 Removal and replacement
 Reinstall the main drive assembly
206Reinstall the main drive assembly 1
 Slowly rotate the shaft near the black cam
 210Reinstall the main drive assembly 5
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 214Reinstall the main drive assembly 9
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 Fuser drive assembly
 Remove the fuser drive assembly
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 222Remove the fuser drive assembly 6 Removal and replacement
 Reinstall the fuser drive assembly
223Reinstall the fuser drive assembly
 Delivery assembly
 Remove the delivery assembly
225Remove the delivery assembly 2
 227Remove the delivery assembly 4 Removal and replacement
 228Remove the delivery assembly 5
 Reinstall the delivery assembly
 Duplex drive assembly
 Remove the duplex drive assembly
 Optional paper feeder assembly Tray
Drawer connector
 Remove one connector callout
 Solve problems
 Solve problems checklist
 Solve problems checklist
 Menu map
Print the menu maps
 Current settings pages
Print the current settings pages
 Cold reset using the Preboot menu
Preboot menu options
Access the Preboot menu
 Troubleshooting process
Determine the problem source
Troubleshooting flowchart
1Troubleshooting flowchart
 Power-on troubleshooting overview
Power subsystem
Power-on checks
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 Tools for troubleshooting
Individual component diagnostics
LED diagnostics
Understand lights on the formatter
 2Heartbeat LED, product initialization
Formatter to control panel communication interruptions
Heartbeat LED, product initialization
 Preboot menu
49.XX.YY error or
 Connectivity LED, product operating
3Heartbeat LED, product operational
 Connectivity LED
Connectivity LED, product initialization
 4Connectivity LED, product initialization
 If the error persists, perform a firmware upgrade
 HP Jetdirect LEDs
5Connectivity LED, product operational
 Engine diagnostics
Defeating interlocks
 2Diagnostic test 2
 Disable cartridge check
Administration Troubleshooting Diagnostic Tests
 Engine test button
4Engine-test button
 Paper path test
Paper path sensors test
 6Paper-path sensors diagnostic tests
Sensor name Sensor number
 Manual sensor test
7Manual sensor diagnostic tests
Sensor or switch name Sensor or switch number
 Registration sensor
 Fuser loop sensors
 Open the right door Lower the secondary transfer assembly
Fuser output sensor
 Duplexer refeed sensor
 Output-bin full sensor
 Fuser pressure-release sensor
 ITB alienation sensor
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 Right- and front-door interlock switches
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 8Manual sensor test 2 diagnostic tests
Tray/bin manual sensor test
 Tray 1 paper sensor
 Tray 2 paper sensor
 Tray 2 cassette sensor
 Tray 2 cassette lifter sensor
 Tray 3 empty sensor
 Tray 3 media feed sensor
 Tray 3 stack surface sensor
 Print/stop test
Tray 3 media size sensors
 9Component test details
Component tests
Component test special-mode test
 Fuser Pressure Release Motor
Alienation Motor
ITB Contact/Alienation
TCU Motor
 Diagrams
Block diagrams
 10Sensors
 Location of connectors
DC controller PCA
 Paper feeder driver PCA
30Paper feeder driver PCA
 Base product
Plug/jack locations
Locations of major components
 32Component locations 2
 33Component locations 3 Solve problems
 34Component locations 4
 2219
 PCAs, motors, fans, switches, solenoids, and clutches
Location Connector Component Component name Abbreviation
 13PCAs, motors, fans, switches, solenoids, and clutches
 Location Connector Component abbreviation Component name
500 paper feeder
 General timing chart
Timing chart
 Circuit diagrams
Inter
 40 Paper feeder circuit diagram
 Print quality troubleshooting pages
Internal print-quality test pages
 Yellow Green
 44Black print-quality troubleshooting
 Print quality assessment
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 Set up an auto cleaning
Cleaning
Process a cleaning
 Configuration
Configuration
 45Configuration
 Security Settings information
HP embedded Jetdirect
 Finding important information on the configuration pages
14Important information on the configuration pages
Accessories and internal storage
Diagnostics menu
 Color band test
 Print quality troubleshooting tools
Repetitive defects ruler
 Calibrate the product
 15Sign In menu
Control panel menus
Sign In menu
 Cancel
Retrieve Job From USB menu
Retrieve Job From USB menu
Select a File or Folder
 All Jobs With PIN Menu options include
Retrieve Job From Device Memory menu
Retrieve Job From Device Memory menu
 17Retrieve Job From Device Memory menu
Copies
 Copies field
Delete is
Delete Select
Delete Enter Pin to
 Job without
Print Copies
Delete Delete All
Jobs
 Supplies menu
18Supplies menu
 Low Threshold
Settings
Color Cartridges Very Low Stop Settings Prompt to Continue
 Yellow Cartridge
Settings Magenta Low Threshold Cartridge
Low Threshold Cyan Cartridge
 Settings Specify
 Settings Prompt to
Color/Black Mix Mostly Black
 Mostly Color
Pages Color Pages if
 Level Gauge
Reset Supplies New Fuser Kit Yes
Off Messages menu to
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 Manage Trays Use Requested Tray Exclusively First
Trays menu
First level Second level Values
 19Trays menu
 Mode Enabled
Disabled
Alternative Letterhead Disabled
 Image Rotation Standard
Alternate
 Tray 1 Size
Tray 1 Type
Tray 2 Size
Tray 2 Type
 20Reports menu
Administration menu
Reports menu
 Guide for matching printed colors
 General Settings menu
General Settings menu
 21General Settings menu
Wake/Auto On All Events Network port Power button Only
First level Second level Third level Fourth level Values
After
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 Midtones are the middle-range color- values in an image
 Restore Color
 Registration
 X1 Shift Mm to Y1 Shift X2 Shift Default = Y2 Shift
 Adjust Paper
Print Mode
Transparency
Sensing
 Down
Humidity Mode Normal High
Pre-Rotation Off Mode
 Paper Curl Mode Normal
Reduced
 Smooth setting
Smooth
Standard.
Heavy Paper Standard
 Background Normal Alternate
Low Voltage
Tray Normal Alternate
 Alternate 1 setting
Alternate 2 setting
Alternate 3 setting
Alternate 2 settings
 Fuser Temp Normal Alternate
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 Jam Recovery Auto Off
 Held Timeout Hour
Default Folder
Manage Stored Quick Copy Job
Manage Stored
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 Retrieve From USB Settings menu
General Print Settings menu
Retrieve From USB Settings menu
General Print Settings menu
 23General Print Settings menu
 Setting is 0.44 to 99.99.
Factory default setting is
Font Point Size Range 4.00 Default =
Symbol Set
 Default Print Options menu
24Default Print Options menu
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 Jobs. If Book-style
Edge to Edge Enabled Disabled
Flip-style
 Display Settings menu
Display Settings menu
 26Manage Supplies menu
25Display Settings menu
Manage Supplies menu
 Stop The product stops until you replace the print cartridge
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 Different percentage for each color
 Unit Settings Prompt to
Cause an error
Low. Continuing to
Print without
 Settings Color/Black Mix Auto
 Supply Messages Low Message Off
Reset Supplies New Fuser Kit
Pages Black Pages if
 Manage Trays menu
27Manage Trays menu
 Blank Pages Auto Yes Override A4/Letter
First level Values Description Use Another Tray Enabled
Alternative Letterhead Mode Disabled
 Jetdirect Menu
Network Settings menu
28Network Settings menu
 IPv4 Settings Config Bootp Method
Manual Settings menu to configure TCP/ IPv4 parameters
29Jetdirect Menu
Auto IP
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 Dhcp Renew Yes
Primary DNS
Xxx.xxx.xx.x
Secondary
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 Router Policy Specified
Unavailable
Router
Unavailable If
 Idle Timeout
Proxy Port
 Disable IPSec
802.1x Reset
Security Required
Optional
 Reset Security Yes
 Diagnostics Embedded LAN HW Test Yes Tests
TCP/IP
 Data Path Test Yes
Http Test Yes
Snmp Test Yes
 Execute Yes
Execution
Time
 IPv6
Dest IPv4
127.0.0.1 Dest IPv6
Packet Size
 Print Results Yes Execute
Ping Results Packets Sent
Packets
Received
 RTT Average
RTT Min
RTT Max
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 100TX Half or
10T Half is set
10T Half
10T Full
 Exit Troubleshooting Print Event Log
Troubleshooting menu
30Troubleshooting menu
 Print Paper Path Print Quality Print PQ
Pages Troubleshooting
Print Diagnostic
 Select Print Test
 Check
Paper Path Start Test
Sensors
Paper Path Test Print Test
 Number of Copies Range 1 Default =
Manual Sensor
Test
Manual Tray/Bin
 Repeat Off Print/Stop Test
 Device Maintenance menu
Backup/Restore menu
Calibrate/Cleaning menu
31Backup/Restore menu
 Product automatically
 Delay Calibration at Yes Wake/Power On
First level Second level Values Description Full Calibration
 USB Firmware Upgrade menu
 Label missing
10.0X.Y0 Supply memory error
Memory error
 10.22.50
10.22.51
10.22.52
10.23.50
 10.23.51
10.23.52
10.23.60
Printing past very low
 10.XX.40 Genuine HP supplies installed
10.XX.34 Used supply in use
 10.XX.41 Unsupported supply in use
10.XX.70 Printing past very low
 10.YY.15 Install supply
10.YY.25 Wrong cartridge in color slot
 10.YY.35 Incompatible supply
 YY Internal clock error
13.00.00
13.A3.D3
13.A3.FF
 13.B2.A1
13.B2.A2
13.B2.A3
13.B2.D1
 13.WX.FF
13.D3.DZ
13.WX.EE
 13.WX.YZ Fuser area jam
 13.WX.YZ Fuser wrap jam
 13.WX.YZ Jam below control panel
13.WX.YZ Jam in middle right door
 13.WX.YZ Jam in right door
13.WX.YZ Jam in Tray
 Insufficient memory To continue, press OK
Too complex
 32.08.XX
32.1C.XX
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 Recommended action
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 32.21.00
 33.XX.YY Used board/disk
Error
33.XX.YY
 YZ Unexpected size in tray
YZ Unexpected type in tray
 LBP OHT
 YZ Error To continue, press OK
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 42.XX.YY
47.00.XX
47.01.XX
47.02.XX
 47.WX.YZ Printer calibration error To continue, press OK
47.03.XX
47.04.XX
47.05.00
 47.FC.23
 49.XX.YY To continue, turn off then on
 50.WX.YZ Fuser error To continue, turn off then on
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 YY Error
XX To continue, turn off then on
 54.XX.YY Error
Recommended action 54.00.03
 54.0X.0D or 54.0X.0E
 YY Error To continue, turn off then on
YY DC controller error To continue, turn off then on
55.0X.YY DC controller error To continue, turn off then on
 57.00.0Y Error To continue, turn off then on
58.00.04
 59.05.XX
Recommended action 59.00.04 or
 60.00.0Y Tray Y lifting error
59.05.08 or
 No system To continue, turn off then on
Error To continue, turn off then on
61.00.01
 81.0X.YY Embedded JetDirect error
Corrupt data in firmware volume
 Corrupt data in solutions volume
Corrupt data in configuration volume
Corrupt data in job data volume
Upgrade not performed file is corrupt
 Upgrade not performed timeout during receive
Upgrade not performed error writing to disk
 Upgrade not performed error reading upgrade
Upgrade canceled by user
 Upgrade not performed the file is invalid
 99.00.2X
 Unsupported disk
Unknown disk
Incorrect disk
Disk malfunction
 Disk data error
No disk data installed
Disk is not bootable please download firmware
99.XX.YY
 Supply low or Supplies low
Binname Full Remove all paper from bin
Supply almost full
 Supply very low or Supplies very low
 Tray X lifting
File System device failure To clear, press OK
File System file operation failed To clear, press OK
File System file system is full To clear, press OK
 File System is not initialized
File System is write protected
Accept bad signature
Bad optional tray connection
 Calibration reset pending
Canceling
Canceling... jobname
Checking engine
 Cleaning do not grab paper
Chosen personality not available To continue, press OK
Clearing event log
Clearing paper path
 Creating cleaning
Close front door
Close lower right door
Close upper right door
 HP Secure Hard Drive disabled
Data received To print last page, press OK
EIO X disk initializing
Event log is empty
 Incompatible supply
Incompatible supplies
 Install Fuser Unit
Install supply
Install supply Close rear door
 Internal disk not functional
Install supplies
Install Transfer Unit
 Load Tray X Type, Size To use another tray, press OK
Internal disk spinning up
Load Tray X Type, Size
 Moving solenoid
Manually feed Type, Size
Manually feed Type, Size To use another tray, press OK
 No job to cancel
Moving solenoid and motor
Paused
Performing Color Band Test
 Printing Configuration
Printing Diagnostics
Please wait
Printing Cmyk samples
 Printing Engine Test
Printing Event Log
Printing File Directory
Printing Font List
 Printing PQ Troubleshooting
Printing Help
Printing Menu Map
Printing Registration
 Printing Supplies Status
Printing Usage
Processing duplex job Do not grab paper until job completes
Processing
 Processing... copy X of Y
Ready
Ready IP Address
Remove all print cartridges
 Remove shipping lock from Tray
Replace supply
 Replace Supplies
 Restore Factory Settings
Restricted from printing in color
Rotating color motor
Rotating motor
 Supplies in wrong positions
Sleep mode on
Size mismatch in Tray
 Tray X empty Type, Size
Tray X open
 Troubleshooting
Unsupported drive installed To continue, press OK
Tray X overfilled
Type mismatch Tray
 Unsupported tray configuration
Unsupported USB accessory detected Remove USB accessory
 USB accessory not functional
 Wrong cartridge in color slot
 Event log messages
48Sample event log
 Print an event log
Print the event log from the Administration menu
Print the event log from the Service menu
 View an event log from the Administration menu
Viewing the event log from the Service menu
View an event log
Clear an event log
 Common causes of jams
Product is jammed Cause Solution
Clear jams
 Jam locations
49Jam locations
 Clear jams in Tray
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 Clear jams in the output bin area
 Clear jams in Tray
 Clear jams in the right door
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 Clear jams in the lower right door Tray
 Jam causes and solutions
33Causes and solutions for delivery delay jam
34Causes and solutions for fuser delivery delay jams
Jams in the output bin
 37Causes and solutions for residual media jams
35Causes and solutions for wrapping jams
36Causes and solutions for fuser delivery stationary jams
 38Causes and solutions for pickup delay jams
PCA
 39Causes and solutions for pickup stationary jams
 Jams in the duplex area duplex models
40Causes and solutions for duplexing reverse jams
41Causes and solutions for duplex repick jams
 Jams in Tray 1, Tray 2 and internal paper path
42Causes and solutions for residual media jams
43Causes and solutions for pickup delay jam 1 tray pickup
 44Causes and solutions for pickup stationary jams
45Causes and solutions for pickup delay jam 1 MP tray pickup
 Jams in Tray
 Change jam recovery
 Solve paper handling problems
Product feeds multiple sheets Cause Solution
Paper does not feed automatically Cause Solution
Product feeds multiple sheets
 Or, change the Manually Feed Prompt setting to Unless
 Use manual print modes
Select a manual print mode
47Print modes under the Adjust Paper Types sub menu
 48MP modes under the Optimize submenu
 Tray
Background
Uniformity Control
Fuser Temp
 Solve image quality problems
Problem Sample Cause Solution
Image defects table
Image defects table
 49Image defects table
 Clean the window and remove any
 Replace the high-voltage power
 Dirty, replace the ITB
 Execute a Pressure roller clean
 Set up an auto cleaning
Clean the product
Clean the paper path
 Problem Cause Solution
Solve performance problems
50Solve performance problems
 Solve network problems
Solve connectivity problems
Solve direct connect problems
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 Service mode functions
Service menu
 Service ID
Cold Reset Paper
Cleaning
Clear Event Log
 Restore factory-set defaults values
Product resets
Restore factory-set defaults
 Active and repository firmware locations
Clean Disk and Partial Clean functions
Product cold reset
 Partial Clean
Characteristics of a Partial Clean
Reasons for performing Partial Clean
Execute a Partial Clean
 Execute a Clean Disk
Clean Disk
Reasons for performing Clean Disk
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 51Preboot menu options 1
Sign
 Clean Disk
Partial Clean
Password Clear
Password
 52Preboot menu options 2
 External
53Preboot menu options 3
Device
 54Preboot menu options 4
 55Preboot menu options 5
 56Preboot menu options 5
Service Tools
Reset Password
Jetdirect Off
 Product updates
Determine the installed revision of firmware
Perform a firmware upgrade
Embedded Web Server
 USB storage device Preboot menu
 USB storage device control-panel menu
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 Parts and diagrams
 Order parts, accessories, and supplies
 Accessories
Part numbers
Print cartridges and toner collection unit
Memory
 Customer self repair CSR and service kits
 Simplex
 Common fasteners
How to use the parts lists and diagrams
Screws
 How to use the parts lists and diagrams
 Simplex model Duplex model See Right-door assembly
 External covers, panels, and doors
Description Part number Qty
 Right-door assembly
 Right-door assembly
 Internal assemblies 1
3Internal assemblies 1
 4Internal assemblies 1
 Internal assemblies 2
4Internal assemblies 2
 5Internal assemblies 2
 Internal assemblies 3
501 25 26
 6Internal assemblies 3
 Internal assemblies 4
6Internal assemblies 4
 7Internal assemblies 4
 Internal assemblies 5
7Internal assemblies 5
 8Internal assemblies 5
 Cassette
 Cassette
Description Part number Qty Cassette RM1-8125-000CN
 Paper pickup assembly
9Paper pickup assembly
 Paper pickup assembly
 PCAs
10 PCAs
 PCAs
 Assessories
500-sheet paper feeder
 500-sheet paper feeder
 12Paper feeder covers Parts and diagrams
Paper feeder covers
 Paper feeder covers
 13Paper feeder main body Parts and diagrams
Paper feeder main body
 Paper feeder main body
 Paper feeder cassette
14 Cassette
 Cassette
 15Paper feeder PCA Parts and diagrams
Paper feeder PCA
 RM1-5839-000CN
Paper feeder PCA
Part number Qty
 Description Part number
Alphabetical parts list
17Alphabetical parts list
 PCAs on
 Duplexing unit cable assembly RM1-5730-000CN
 Paper pickup assembly
 Paper feeder PCA
 Spring, compression RU6-2316-000CN
 Part number Description
Numerical parts list
18Numerical parts list
 RC2-5426-000CN Cover, front right
 Part number Description
 RM1-5696-000CN Waste toner detect assembly
 RM1-6198-000CN Cassette assembly Tray
 RM1-8167-000CN Right-door assembly simplex
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 Service and support
 Hewlett-Packard limited warranty statement
 Hewlett-Packard limited warranty statement
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 Data stored on the print cartridge
 End User License Agreement
 Transfer
 Hewlett-Packard Development Company, L.P Rev /09
 OpenSSL
 Customer self-repair warranty service
 Customer support
 Product specifications
 Physical specifications
Table B-1Product dimensions
Product Height Depth Width Weight
Product Height Depth Width
 Regulatory information
 FCC regulations
 Environmental product stewardship program
 Return and recycling instructions
United States and Puerto Rico
Multiple returns more than one cartridge
Single returns
 Paper
Material restrictions
Non-U.S. returns
Residents of Alaska and Hawaii
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 Supplementary Information
Declaration of conformity
Energy Use
 For Regulatory Topics only, contact
Boise, Idaho USA
September
 Certificate of volatility
Types of memory
Volatile memory
Non-volatile memory
 Safety statements
Laser safety
Vcci statement Japan Power cord instructions
Power cord statement Japan
 EMC statement Korea Laser statement for Finland
Luokan 1 laserlaite
 GS statement Germany
Restriction on Hazardous Substances statement Ukraine
 Index
Cables
 See also tests troubleshooting diagrams
 See also jams fans
 Pages
 PCL
 Registration density RD sensor
 See also cassette
 Power 244
Page
 CF079-90942* *CF079-90942