Table 3-49Image defects table (continued)

Problem

Sample

 

Cause

Solution

 

 

 

 

 

 

 

 

The front of the page is dirty.

 

 

 

 

 

The photosensitive drum is

Replace the print cartridge.

 

 

 

 

 

 

 

 

 

 

dirty.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The fuser roller or pressure

Execute a Pressure roller clean

 

 

 

 

 

 

roller is dirty.

mode. If the dirt does not come off,

 

 

 

 

 

 

 

replace the fuser.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE: Cleaning the fuser with HP

 

 

 

 

 

 

 

 

 

 

 

 

 

 

tough paper provides better results

 

 

 

 

 

 

 

than with plain paper. You might

 

 

 

 

 

 

 

need to execute the cleaning

 

 

 

 

 

 

 

process several times to remove all

 

 

 

 

 

 

 

contaminates on the fuser.

 

 

 

 

 

 

 

 

Repetitive horizontal lines

 

 

 

 

 

 

See repetitive image defect ruler.

 

 

 

 

 

 

 

 

 

 

 

 

 

Clean the indicated roller. If the

 

 

 

 

 

 

 

contaminate does not come off,

 

 

 

 

 

 

 

replace appropriate roller or

 

 

 

 

 

 

 

assembly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pages have flecks of toner

Pages have one or more skewed color planes (can appear on the right or left side of the page)

Execute a cleaning page to clean the contaminate off the fuser. The cleaning page may need to be run several time to clean the fuser. Do not replace the fuser.

NOTE: Cleaning the fuser with HP tough paper provides better results than with plain paper. You might need to execute the cleaning process several times to remove all contaminates on the fuser.

Remove, and then reinstall the print cartridge associated with the defect.

502 Chapter 3 Solve problems

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