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HP Enterprise 500 manual Solve problems

Models: Enterprise 500

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3 Solve problems

To use the information in this chapter, you should have a basic understanding of the HP LaserJet printing process. Explanations of each mechanical assembly, the printer systems, and the basic theory of operation are contained in the English-language service manual. Do not perform any of these troubleshooting processes unless you understand the function of each product component.

NOTE: To perform diagnostic and configuration procedures (for example, resetting page counts) for the HP LaserJet Enterprise 500 color M551, you must install the CP1210 Service Config Tool (available at your HP authorized repair center).

●Solve problems checklist

●Menu map

●Current settings pages

●Preboot menu options

●Troubleshooting process

●Tools for troubleshooting

●Clear jams

●Solve paper handling problems

●Use manual print modes

●Solve image quality problems

●Clean the product

●Solve performance problems

●Solve connectivity problems

●Service mode functions

●Preboot menu options

●Product updates

ENWW

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HP Enterprise 500 manual Solve problems

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Printers Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Removal and replacement Vii Enww Enww Solve problems 237 Enww 395 Xiii Upgrade not performed error reading upgrade 435 Enww 457 Xvii Appendix a Service and support 575 Parts and diagrams 525Appendix C Regulatory information 589 Appendix B Product specifications 587Index 601 List of tables 484 Xxiii Xxiv List of figures Xxvi 22 Remove the pickup roller Tray 1 2 70 Remove the right front cover 1 118 104 Remove the residual toner feed motor 6 141 145 Remove the developing disengagement motor 2 171 186 Reinstall the PGC actuators 2 199 233 Remove the drawer connector optional paper feeder 236 35 Component locations 5 290 Xxxiv Theory of operation 1Relationship between the main product systems Basic operationSequence of operation 1Sequence of operationPeriod Duration Description 2Engine control system Engine control systemDC controller 3DC controller block diagramSolenoids SwitchesClutches Component abbreviation Component nameMotors and fans SensorsAbbreviation Name Purpose Type Failure detection MotorsAbbreviation Name Cooling area Type Speed 6MotorsHigh voltage power supply 8High voltage power supply circuitsCircuit Description Paper 5Low voltage power-supply circuit Low voltage power supplyMain DC voltage Sub-voltage Behavior 9Converted DC voltagesSleep powersave mode SafetyPower supply voltage detection Low voltage power supply failureFuser control Power off condition10Fuser components Type of component Abbreviation Name Function7Fuser temperature control circuit Fuser temperature control circuitFuser over temperature protection Fuser failure detection 8Laser/scanner system Laser/scanner systemEnww 9Image formation system Image formation systemImage formation process 11Image formation processFunctional block Steps Description Primary charging Pre-exposureDevelopment Laser-beam exposureSecondary transfer Primary transferSeparation FusingITB cleaning Drum cleaningPrint cartridge Enww 22Developing-roller engagement and disengagement control Developing roller engagement and disengagementEnww 23 ITB unit Intermediate transfer belt ITB unit12Primary-transfer-roller engagement states Primary-transfer-roller engagement and disengagementRoller state Product state Enww 25ITB cleaning process Color misregistration control CalibrationImage stabilization control 13Image-stabilization controlsImage stabilization control Description Abbreviation Component Pickup, feed, and delivery systemSR10 Fuser motor 30Three main units of the pickup, feed, and delivery system 31Pick feed mechanism Theory of operation Pickup-and-feed unit32Cassette-pickup mechanism Cassette pickup33Cassette presence sensor Theory of operation Cassette presence detection34Cassette lift mechanism Cassette lift operation35Paper level detection mechanism Theory of operation Cassette paper presence detection36Cassette media width detection Cassette media width detection37Multifeed prevention Multifeed prevention38Multipurpose tray pickup mechanism Multipurpose tray pickup39Paper-feed mechanism Theory of operation Paper feed40Skew-feed prevention Skew-feed preventionOHT detection Fusing and delivery unit42Loop-control mechanism Loop controlFuser motor Pressure-roller pressurization control44Duplexing unit Duplexing unit duplex modelsDuplex pickup operation Duplexing reverse and feed controlJam detection 17Jams that the product detectsJam Description Fuser delivery delay jam Optional paper feeder Component Abbreviation Component name Type 18Electrical components for the paper feeder48Paper-feeder pickup and feed operation Paper-feeder pickup and feed operationPaper size detection Paper size detection and cassette presence detection19Paper size detection 50Paper-feeder cassette lift Theory of operation Paper feeder cassette lift operationEnww Paper feeder presence detection 51Paper-feeder multiple feed prevention Paper-feeder multiple feed preventionPaper feeder jam detection Removal and replacement Introduction Removal and replacement strategyElectrostatic discharge Required tools Before performing service Service approachAfter performing service Post service testSSD Parts removal order3Parts removal order 2 Print cartridges Customer self repair CSR components5Remove the print cartridge 2 Duplex reverse guide 7Remove the duplex reverse guide 2 Removal and replacement9Remove the toner collection unit 2 Toner collection unit10Remove the toner collection unit 3 ESD sensitive component Formatter PCADisk drives Remove the HDDBefore proceeding, remove the following components 14Remove the HDD 2 Remove the SSM Reload the firmware Install a replacement hard driveTray cassette Fuser Pickup roller Tray Pickup roller Tray 26Remove the pickup roller Tray 2 4 Removal and replacement 27Remove the Pickup and feed rollers Tray 3 1 Pickup and feed rollers TrayEnww Separation roller Tray Secondary transfer roller 33Reinstall the transfer roller Reinstall the transfer rollerSecondary transfer assembly 37Reinstall the secondary transfer assembly Reinstall the secondary transfer assemblyIntermediate transfer belt ITB Enww Right door optional paper feeder 43Remove the right door optional paper feeder 3 Identification and location CoversCover on Front door assembly46Remove the front door assembly 2 Removal and replacement 48Remove the right door assembly 2 Right door assembly50Remove the right door assembly 4 Removal and replacement 52Remove the right door assembly 6 54Remove the right door assembly 8 Removal and replacement Right rear cover Enww Remove the left cover Left cover61Remove the left cover 4 Removal and replacement Remove the left bottom cover Left bottom coverRemove the left bottom handle Left bottom handleHardware integration pocket HIP dn and xh models only Control panel assembly Enww Remove the right front cover Right front coverEnww 74Remove the right front cover 5 Removal and replacement 75Reinstall the power button Reinstall the power buttonRemove the front top cover Front top coverEnww Remove the rear cover and upper rear cover Rear cover and upper rear cover80Remove the rear cover and upper rear cover 3 Enww Remove the rear top cover Rear top cover83Remove the rear top cover 2 Removal and replacement Remove the right bottom handle Right bottom handleRemove the rear bottom handle Rear bottom handleDelivery fan, cartridge fan, and environmental sensor Internal assembliesDisconnect five connectors callout Enww Enww Release one tab callout Remove the toner collection sensor Toner collection sensor97Remove the toner collection sensor 3 Remove the residual toner feed motor Residual toner feed motor101Remove the residual toner feed motor 3 Enww 105Remove the residual toner feed motor 7 Reinstall the residual toner collection door Remove the RD sensor assembly Registration density RD sensor assembly109Remove the RD sensor assembly 3 Removal and replacement 111Remove the RD sensor assembly 5 112Remove the RD sensor assembly 6 Removal and replacement Remove the power supply fan and fan duct Power supply fan and fan duct115Remove the power supply fan 3 Removal and replacement 116Remove the power supply fan 4 Remove the registration assembly Registration assembly119Remove the registration assembly 3 Remove three screws callout 123Remove the registration assembly 7 Enww Remove the lower pickup guide Lower pickup guideEnww Reinstall the lower pickup guide Remove the ICB Interconnect board ICBEnww DC controller PCA and tray Remove the DC controller PCAESD sensitive part Enww Enww 132Remove the low voltage power supply 1 Remove the low voltage power supplyEnww Remove two screws callout Remove the assembly Remove the high voltage power supply lower High voltage power supply lower HVPS-DEnww Reinstall the high voltage power supply lower 142Remove the high voltage power supply lower 4Remove the developing disengagement motor Developing disengagement motor145Remove the developing disengagement motor 2 Remove the pickup motor Pickup motorRemove the lifter drive assembly Lifter drive assemblyEnww Remove the automatic close assembly Automatic close assemblyRemove the cassette pickup drive assembly Cassette pickup drive assembly152Remove the cassette pickup drive assembly 3 Enww 156Remove the cassette pickup drive assembly 7 Enww Reinstall the cassette pickup drive assembly 159Remove the cassette pickup drive assembly 10Make sure that the spring callout 1 is correctly installed Cassette pickup assembly Remove the cassette pickup assembly 165Remove the cassette pickup assembly 3 Remove the laser/scanner assembly Y/M Laser/scanner assembly Y/MEnww Enww 172Remove the laser/scanner assembly Y/M 7 Enww 176Remove the laser/scanner assembly Y/M 11 Enww Laser/scanner assembly C/Bk Remove the laser/scanner assembly C/Bk Enww Enww 183Remove the laser/scanner assembly C/Bk 6 Reinstall the protective glass cleaner PGC actuators 184Remove the laser/scanner assembly C/Bk 7187Reinstall the PGC actuators 3 189Reinstall the PGC actuators 5 Removal and replacement High voltage power supply upper HVPS-T Remove the high voltage power supply upper 193Remove the high voltage power supply upper 4 Enww 195Reinstall the high voltage power supply upper Reinstall the high voltage power supply upperDrum motor Remove the drum motor Drum motor 2 or drum motor 197Remove the drum motor 2 or drum motor Remove the drum motor 2 or drum motorFuser motor 198Remove the fuser motor Remove the fuser motorMain drive assembly Remove the main drive assembly Enww 204Remove the main drive assembly 6 205Remove the main drive assembly 7 Removal and replacement 206Reinstall the main drive assembly 1 Reinstall the main drive assemblySlowly rotate the shaft near the black cam 210Reinstall the main drive assembly 5 Enww 214Reinstall the main drive assembly 9 Enww Fuser drive assembly Remove the fuser drive assembly Enww 222Remove the fuser drive assembly 6 Removal and replacement 223Reinstall the fuser drive assembly Reinstall the fuser drive assemblyDelivery assembly 225Remove the delivery assembly 2 Remove the delivery assembly227Remove the delivery assembly 4 Removal and replacement 228Remove the delivery assembly 5 Reinstall the delivery assembly Duplex drive assembly Remove the duplex drive assembly Drawer connector Optional paper feeder assembly TrayRemove one connector callout Solve problems Solve problems checklist Solve problems checklist Print the menu maps Menu mapPrint the current settings pages Current settings pagesPreboot menu options Access the Preboot menuCold reset using the Preboot menu Determine the problem source Troubleshooting processTroubleshooting flowchart 1Troubleshooting flowchartPower subsystem Power-on checksPower-on troubleshooting overview Enww Individual component diagnostics Tools for troubleshootingLED diagnostics Understand lights on the formatterFormatter to control panel communication interruptions Heartbeat LED, product initialization2Heartbeat LED, product initialization 49.XX.YY error or Preboot menu3Heartbeat LED, product operational Connectivity LED, product operatingConnectivity LED, product initialization Connectivity LED4Connectivity LED, product initialization If the error persists, perform a firmware upgrade 5Connectivity LED, product operational HP Jetdirect LEDsDefeating interlocks Engine diagnostics2Diagnostic test 2 Administration Troubleshooting Diagnostic Tests Disable cartridge check4Engine-test button Engine test buttonPaper path sensors test Paper path testSensor name Sensor number 6Paper-path sensors diagnostic tests7Manual sensor diagnostic tests Sensor or switch name Sensor or switch numberManual sensor test Registration sensor Fuser loop sensors Fuser output sensor Open the right door Lower the secondary transfer assemblyDuplexer refeed sensor Output-bin full sensor Fuser pressure-release sensor ITB alienation sensor Enww Right- and front-door interlock switches Enww Tray/bin manual sensor test 8Manual sensor test 2 diagnostic testsTray 1 paper sensor Tray 2 paper sensor Tray 2 cassette sensor Tray 2 cassette lifter sensor Tray 3 empty sensor Tray 3 media feed sensor Tray 3 stack surface sensor Tray 3 media size sensors Print/stop testComponent tests Component test special-mode test9Component test details Alienation Motor Fuser Pressure Release MotorITB Contact/Alienation TCU MotorBlock diagrams Diagrams10Sensors DC controller PCA Location of connectors30Paper feeder driver PCA Paper feeder driver PCAPlug/jack locations Locations of major componentsBase product 32Component locations 2 33Component locations 3 Solve problems 34Component locations 4 2219 Location Connector Component Component name Abbreviation PCAs, motors, fans, switches, solenoids, and clutches13PCAs, motors, fans, switches, solenoids, and clutches 500 paper feeder Location Connector Component abbreviation Component nameTiming chart General timing chartInter Circuit diagrams40 Paper feeder circuit diagram Internal print-quality test pages Print quality troubleshooting pagesYellow Green 44Black print-quality troubleshooting Print quality assessment Enww Cleaning Process a cleaningSet up an auto cleaning Configuration Configuration45Configuration HP embedded Jetdirect Security Settings information14Important information on the configuration pages Finding important information on the configuration pagesAccessories and internal storage Diagnostics menuColor band test Repetitive defects ruler Print quality troubleshooting toolsCalibrate the product Control panel menus Sign In menu15Sign In menu Retrieve Job From USB menu CancelRetrieve Job From USB menu Select a File or FolderRetrieve Job From Device Memory menu Retrieve Job From Device Memory menuAll Jobs With PIN Menu options include Copies 17Retrieve Job From Device Memory menuDelete is Copies fieldDelete Select Delete Enter Pin toPrint Copies Job withoutDelete Delete All Jobs18Supplies menu Supplies menuSettings Color Cartridges Very Low Stop Settings Prompt to ContinueLow Threshold Settings Magenta Low Threshold Cartridge Low Threshold Cyan CartridgeYellow Cartridge Settings Specify Color/Black Mix Mostly Black Settings Prompt toPages Color Pages if Mostly ColorReset Supplies New Fuser Kit Yes Off Messages menu toLevel Gauge Enww Trays menu First level Second level ValuesManage Trays Use Requested Tray Exclusively First 19Trays menu Disabled Alternative Letterhead DisabledMode Enabled Alternate Image Rotation StandardTray 1 Type Tray 1 SizeTray 2 Size Tray 2 TypeAdministration menu Reports menu20Reports menu Guide for matching printed colors General Settings menu General Settings menuWake/Auto On All Events Network port Power button Only 21General Settings menuFirst level Second level Third level Fourth level Values AfterEnww Midtones are the middle-range color- values in an image Restore Color Registration X1 Shift Mm to Y1 Shift X2 Shift Default = Y2 Shift Print Mode Adjust PaperTransparency SensingHumidity Mode Normal High Pre-Rotation Off ModeDown Reduced Paper Curl Mode NormalSmooth Smooth settingStandard. Heavy Paper StandardLow Voltage Tray Normal AlternateBackground Normal Alternate Alternate 2 setting Alternate 1 settingAlternate 3 setting Alternate 2 settingsFuser Temp Normal Alternate Enww Jam Recovery Auto Off Default Folder Held Timeout HourManage Stored Quick Copy Job Manage StoredEnww General Print Settings menu Retrieve From USB Settings menuRetrieve From USB Settings menu General Print Settings menu23General Print Settings menu Factory default setting is Setting is 0.44 to 99.99.Font Point Size Range 4.00 Default = Symbol Set24Default Print Options menu Default Print Options menuEnww Edge to Edge Enabled Disabled Flip-styleJobs. If Book-style Display Settings menu Display Settings menu25Display Settings menu Manage Supplies menu26Manage Supplies menu Stop The product stops until you replace the print cartridge Enww Different percentage for each color Cause an error Unit Settings Prompt toLow. Continuing to Print withoutSettings Color/Black Mix Auto Reset Supplies New Fuser Kit Pages Black Pages ifSupply Messages Low Message Off 27Manage Trays menu Manage Trays menuFirst level Values Description Use Another Tray Enabled Alternative Letterhead Mode DisabledBlank Pages Auto Yes Override A4/Letter Network Settings menu 28Network Settings menuJetdirect Menu Manual Settings menu to configure TCP/ IPv4 parameters IPv4 Settings Config Bootp Method29Jetdirect Menu Auto IPEnww Primary DNS Dhcp Renew YesXxx.xxx.xx.x SecondaryEnww Unavailable Router Policy SpecifiedRouter Unavailable IfProxy Port Idle Timeout802.1x Reset Disable IPSecSecurity Required OptionalReset Security Yes TCP/IP Diagnostics Embedded LAN HW Test Yes TestsHttp Test Yes Snmp Test YesData Path Test Yes Execution TimeExecute Yes Dest IPv4 IPv6127.0.0.1 Dest IPv6 Packet SizePing Results Packets Sent Print Results Yes ExecutePackets ReceivedRTT Min RTT MaxRTT Average Enww 10T Half is set 100TX Half or10T Half 10T FullTroubleshooting menu 30Troubleshooting menuExit Troubleshooting Print Event Log Pages Troubleshooting Print DiagnosticPrint Paper Path Print Quality Print PQ Select Print Test Paper Path Start Test CheckSensors Paper Path Test Print TestManual Sensor Number of Copies Range 1 Default =Test Manual Tray/BinRepeat Off Print/Stop Test Backup/Restore menu Device Maintenance menuCalibrate/Cleaning menu 31Backup/Restore menuProduct automatically First level Second level Values Description Full Calibration Delay Calibration at Yes Wake/Power OnUSB Firmware Upgrade menu 10.0X.Y0 Supply memory error Memory errorLabel missing 10.22.51 10.22.5010.22.52 10.23.5010.23.52 10.23.5110.23.60 Printing past very low10.XX.34 Used supply in use 10.XX.40 Genuine HP supplies installed10.XX.70 Printing past very low 10.XX.41 Unsupported supply in use10.YY.25 Wrong cartridge in color slot 10.YY.15 Install supply10.YY.35 Incompatible supply 13.00.00 YY Internal clock error13.A3.D3 13.A3.FF13.B2.A2 13.B2.A113.B2.A3 13.B2.D113.D3.DZ 13.WX.EE13.WX.FF 13.WX.YZ Fuser area jam 13.WX.YZ Fuser wrap jam 13.WX.YZ Jam in middle right door 13.WX.YZ Jam below control panel13.WX.YZ Jam in Tray 13.WX.YZ Jam in right doorToo complex Insufficient memory To continue, press OK32.1C.XX 32.08.XXEnww Recommended action Enww 32.21.00 Error 33.XX.YY33.XX.YY Used board/disk YZ Unexpected type in tray YZ Unexpected size in trayLBP OHT YZ Error To continue, press OK Enww 47.00.XX 42.XX.YY47.01.XX 47.02.XX47.03.XX 47.WX.YZ Printer calibration error To continue, press OK47.04.XX 47.05.0047.FC.23 49.XX.YY To continue, turn off then on 50.WX.YZ Fuser error To continue, turn off then on Enww Enww XX To continue, turn off then on YY ErrorRecommended action 54.00.03 54.XX.YY Error54.0X.0D or 54.0X.0E YY DC controller error To continue, turn off then on 55.0X.YY DC controller error To continue, turn off then onYY Error To continue, turn off then on 58.00.04 57.00.0Y Error To continue, turn off then onRecommended action 59.00.04 or 59.05.XX59.05.08 or 60.00.0Y Tray Y lifting errorError To continue, turn off then on 61.00.01No system To continue, turn off then on Corrupt data in firmware volume 81.0X.YY Embedded JetDirect errorCorrupt data in configuration volume Corrupt data in solutions volumeCorrupt data in job data volume Upgrade not performed file is corruptUpgrade not performed error writing to disk Upgrade not performed timeout during receiveUpgrade canceled by user Upgrade not performed error reading upgradeUpgrade not performed the file is invalid 99.00.2X Unknown disk Unsupported diskIncorrect disk Disk malfunctionNo disk data installed Disk data errorDisk is not bootable please download firmware 99.XX.YYBinname Full Remove all paper from bin Supply almost fullSupply low or Supplies low Supply very low or Supplies very low File System device failure To clear, press OK Tray X liftingFile System file operation failed To clear, press OK File System file system is full To clear, press OKFile System is write protected File System is not initializedAccept bad signature Bad optional tray connectionCanceling Calibration reset pendingCanceling... jobname Checking engineChosen personality not available To continue, press OK Cleaning do not grab paperClearing event log Clearing paper pathClose front door Creating cleaningClose lower right door Close upper right doorData received To print last page, press OK HP Secure Hard Drive disabledEIO X disk initializing Event log is emptyIncompatible supplies Incompatible supplyInstall supply Install supply Close rear doorInstall Fuser Unit Install supplies Install Transfer UnitInternal disk not functional Internal disk spinning up Load Tray X Type, SizeLoad Tray X Type, Size To use another tray, press OK Manually feed Type, Size Manually feed Type, Size To use another tray, press OKMoving solenoid Moving solenoid and motor No job to cancelPaused Performing Color Band TestPrinting Diagnostics Printing ConfigurationPlease wait Printing Cmyk samplesPrinting Event Log Printing Engine TestPrinting File Directory Printing Font ListPrinting Help Printing PQ TroubleshootingPrinting Menu Map Printing RegistrationPrinting Usage Printing Supplies StatusProcessing duplex job Do not grab paper until job completes ProcessingReady Processing... copy X of YReady IP Address Remove all print cartridgesReplace supply Remove shipping lock from TrayReplace Supplies Restricted from printing in color Restore Factory SettingsRotating color motor Rotating motorSleep mode on Size mismatch in TraySupplies in wrong positions Tray X open Tray X empty Type, SizeUnsupported drive installed To continue, press OK TroubleshootingTray X overfilled Type mismatch TrayUnsupported USB accessory detected Remove USB accessory Unsupported tray configurationUSB accessory not functional Wrong cartridge in color slot 48Sample event log Event log messagesPrint the event log from the Administration menu Print the event log from the Service menuPrint an event log Viewing the event log from the Service menu View an event log from the Administration menuView an event log Clear an event logProduct is jammed Cause Solution Clear jamsCommon causes of jams 49Jam locations Jam locationsClear jams in Tray Enww Clear jams in the output bin area Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray 33Causes and solutions for delivery delay jam Jam causes and solutions34Causes and solutions for fuser delivery delay jams Jams in the output bin35Causes and solutions for wrapping jams 36Causes and solutions for fuser delivery stationary jams37Causes and solutions for residual media jams PCA 38Causes and solutions for pickup delay jams39Causes and solutions for pickup stationary jams 40Causes and solutions for duplexing reverse jams 41Causes and solutions for duplex repick jamsJams in the duplex area duplex models 42Causes and solutions for residual media jams 43Causes and solutions for pickup delay jam 1 tray pickupJams in Tray 1, Tray 2 and internal paper path 45Causes and solutions for pickup delay jam 1 MP tray pickup 44Causes and solutions for pickup stationary jamsJams in Tray Change jam recovery Product feeds multiple sheets Cause Solution Solve paper handling problemsPaper does not feed automatically Cause Solution Product feeds multiple sheetsOr, change the Manually Feed Prompt setting to Unless Select a manual print mode 47Print modes under the Adjust Paper Types sub menuUse manual print modes 48MP modes under the Optimize submenu Background TrayUniformity Control Fuser TempProblem Sample Cause Solution Solve image quality problemsImage defects table Image defects table49Image defects table Clean the window and remove any Replace the high-voltage power Dirty, replace the ITB Execute a Pressure roller clean Clean the product Clean the paper pathSet up an auto cleaning Solve performance problems 50Solve performance problemsProblem Cause Solution Solve connectivity problems Solve direct connect problemsSolve network problems Enww Service menu Service mode functionsCold Reset Paper Service IDCleaning Clear Event LogProduct resets Restore factory-set defaultsRestore factory-set defaults values Clean Disk and Partial Clean functions Product cold resetActive and repository firmware locations Characteristics of a Partial Clean Partial CleanReasons for performing Partial Clean Execute a Partial CleanClean Disk Reasons for performing Clean DiskExecute a Clean Disk Enww Sign 51Preboot menu options 1Partial Clean Clean DiskPassword Clear Password52Preboot menu options 2 53Preboot menu options 3 DeviceExternal 54Preboot menu options 4 55Preboot menu options 5 Service Tools 56Preboot menu options 5Reset Password Jetdirect OffDetermine the installed revision of firmware Product updatesPerform a firmware upgrade Embedded Web ServerUSB storage device Preboot menu USB storage device control-panel menu Enww Parts and diagrams Order parts, accessories, and supplies Part numbers AccessoriesPrint cartridges and toner collection unit MemoryCustomer self repair CSR and service kits Simplex How to use the parts lists and diagrams ScrewsCommon fasteners How to use the parts lists and diagrams Simplex model Duplex model See Right-door assembly Description Part number Qty External covers, panels, and doorsRight-door assembly Right-door assembly 3Internal assemblies 1 Internal assemblies 14Internal assemblies 1 4Internal assemblies 2 Internal assemblies 25Internal assemblies 2 501 25 26 Internal assemblies 36Internal assemblies 3 6Internal assemblies 4 Internal assemblies 47Internal assemblies 4 7Internal assemblies 5 Internal assemblies 58Internal assemblies 5 Cassette Description Part number Qty Cassette RM1-8125-000CN Cassette9Paper pickup assembly Paper pickup assemblyPaper pickup assembly 10 PCAs PCAsPCAs 500-sheet paper feeder Assessories500-sheet paper feeder Paper feeder covers 12Paper feeder covers Parts and diagramsPaper feeder covers Paper feeder main body 13Paper feeder main body Parts and diagramsPaper feeder main body 14 Cassette Paper feeder cassetteCassette Paper feeder PCA 15Paper feeder PCA Parts and diagramsPaper feeder PCA Part number QtyRM1-5839-000CN Alphabetical parts list 17Alphabetical parts listDescription Part number PCAs on Duplexing unit cable assembly RM1-5730-000CN Paper pickup assembly Paper feeder PCA Spring, compression RU6-2316-000CN Numerical parts list 18Numerical parts listPart number Description RC2-5426-000CN Cover, front right Part number Description RM1-5696-000CN Waste toner detect assembly RM1-6198-000CN Cassette assembly Tray RM1-8167-000CN Right-door assembly simplex Enww Service and support Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer Hewlett-Packard Development Company, L.P Rev /09 OpenSSL Customer self-repair warranty service Customer support Product specifications Table B-1Product dimensions Physical specificationsProduct Height Depth Width Weight Product Height Depth WidthRegulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsMultiple returns more than one cartridge Single returnsMaterial restrictions PaperNon-U.S. returns Residents of Alaska and HawaiiEnww Declaration of conformity Energy UseSupplementary Information Boise, Idaho USA SeptemberFor Regulatory Topics only, contact Types of memory Certificate of volatilityVolatile memory Non-volatile memoryLaser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement JapanLuokan 1 laserlaite EMC statement Korea Laser statement for FinlandRestriction on Hazardous Substances statement Ukraine GS statement GermanyCables IndexSee also tests troubleshooting diagrams See also jams fans Pages PCL Registration density RD sensor See also cassette Power 244 Page CF079-90942* *CF079-90942