Service mode functions

Service menu

The Service menu is PIN-protected for added security. Only authorized service people have access to the Service menu. When you select Service from the list of menus, the product prompts you to enter an eight-digit PIN number (Service Access Code). The PIN for the HP LaserJet Enterprise 500 color M551 is 09055111.

1.Press the Home button.

2.Open the following menus:

●Device Maintenance

●Service

●Service Access Code

3.Enter the eight-digit PIN using the arrow buttons.

NOTE: Only the Service Access Code can be used to access the Service menu. The message Your user account does not have permission to access the selected item displays if the correct Service Access Code is not used.

4.Press the OK button to enter the PIN and open the Service menu.

First level

Second level

Third level

Description

 

 

 

 

User Access Code

 

 

Only the Service Access

 

 

 

Code can be used to access

 

 

 

the Service menu. The

 

 

 

message Your user

 

 

 

account does not have

 

 

 

permission to access the

 

 

 

selected item displays if the

 

 

 

correct Service Access

 

 

 

Code is not used.

 

 

 

 

Administrator Access

 

 

Only the Service Access

Code

 

 

Code can be used to access

 

 

 

the Service menu. The

 

 

 

message Your user

 

 

 

account does not have

 

 

 

permission to access the

 

 

 

selected item displays if the

 

 

 

correct Service Access

 

 

 

Code is not used.

 

 

 

 

Service Access Code

 

 

This item allows access to the

 

 

 

Service sub menus.

 

 

 

 

 

Print Event Log

 

Use this item to print the

 

 

 

service event log.

 

 

 

 

ENWW

Service mode functions 507