HP Enterprise 500 manual 13.D3.DZ, 13.WX.EE, 13.WX.FF

Recommended action

Check the product for a jam.

13.D3.DZ

Description

Late to duplex re-feed jam

Z = fuser mode

Recommended action

Check the product for a jam. See the clear jams section in the service manual.

13.WX.EE

Description

This jam occurs when a door is opened during printing.

◦13.AA.EE (event code) Tray 3 door open

◦13.BA.EE (event code) Front door open

◦13.BB.EE (event code)

Right door open

Recommended action

Make sure that the doors are fully closed.

13.WX.FF

Description

Power on residual paper jam

This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF

◦13.B2.FF (event code) Registration sensor - PS8

◦13.B4.FF (event code)

Loop sensor - PS14 and PS15

◦13.B9.FF (event code)

ENWW Tools for troubleshooting 401