HP Enterprise 500 manual 44Causes and solutions for pickup stationary jams

Table 3-43Causes and solutions for pickup delay jam 1: tray pickup (continued)

Cause	Solution
The arm spring of the MP pickup solenoid is	Check the spring and place it in the correct position.
unhooked.
Poor contact of the MP-pickup-solenoid drive	Reconnect the connectors of the tray pickup solenoid (J84) and the DC
connector.	controller PCA (J107).
The MP-pickup solenoid is defective.	Execute the tray-pickup-solenoid driving test in the actuator-drive mode. If the
	solenoid is defective, replace the right door assembly.
Poor contact of the pickup-motor drive	Reconnect the connectors of the pickup motor (J1705), intermediate (J6) and
connector (M13).	the DC controller PCA (J131).
The pickup motor (M13) is defective.	Execute the pickup-motor driving test in the actuator-drive mode. If the motor is
	defective, replace the pickup motor.

Table 3-44Causes and solutions for pickup stationary jams

Cause	Solution
Multiple feed of media.	Replace any worn or deformed parts (tray separation pad, tray feed roller, MP
	tray pickup roller or MP tray separation pad). If replacing the MP tray
	separation pad, you must replace the right door assembly.
	Check the separation pad and MP tray separation pad to see if they are firmly
	seated and coupled with the torque limiter.
	Replace the separation pad and feed roller for Tray 2 and Tray 3.
	If the MP tray pickup roller if defective, replace the roller. If the MP tray
	separation pad is defective, replace the right door assembly.
The secondary transfer roller is not set	Place the secondary-transfer-roller unit in the correct position.
correctly.
The secondary-transfer roller is worn or	Replace the secondary-transfer-roller assembly..
deformed.
Poor contact of the drum 3 drive connector.	Reconnect the connectors of the ITB motor (J42) and the DC controller PCA
	(J121).
The drum motor 3 is defective.	Execute the drum 3 driving test in the actuator-drive mode. If the motor is
	defective, replace the ITB motor.
The ITB does not rotate smoothly.	Replace the ITB.

Table 3-45Causes and solutions for pickup delay jam 1; MP tray pickup

Cause	Solution
The MP tray pickup roller or MP tray	If the MP tray pickup roller if defective, replace the roller. If the MP tray
separation pad is worn or deformed.	separation pad is defective, replace the right door assembly.
Poor contact of the MP tray media-presence-	Reconnect the connectors of the MP tray media-presence sensor (J2007),
sensor connector.	intermediate (J85) and the DC controller PCA (J1071).

ENWW Clear jams 489