HP Enterprise 500 manual 50Solve performance problems, Problem Cause Solution

Solve performance problems

Table 3-50Solve performance problems

Problem	Cause	Solution
Pages print but are totally blank.	The document might contain blank	Check the document that you are
	pages.	printing to see if content appears on all
		of the pages.
	The product might be malfunctioning.	To check the product, print a
		Configuration page.
Pages print very slowly.	Heavier paper types can slow the print	Print on a different type of paper.
	job.
	Complex pages can print slowly.	Proper fusing may require a slower print
		speed to ensure the best print quality.
	Large batches, narrow paper, and	Print in smaller batches, on a different
	special paper such as gloss,	type of paper, or on a different size of
	transparency, cardstock, and HP Tough	paper.
	Paper can slow the print job.
Pages did not print.	The product might not be pulling paper	Make sure paper is loaded in the tray
	correctly.	correctly.
	The paper is jamming in the product.	Clear the jam.
	The USB cable might be defective or	●	Disconnect the USB cable at both
	incorrectly connected.		ends and reconnect it.
		●	Try printing a job that has printed
			in the past.
		●	Try using a different USB cable.
	Other devices are running on your	The product might not share a USB port.
	computer.	If you have an external hard drive or
		network switchbox that is connected to
		the same port as the product, the other
		device might be interfering. To connect

and use the product, you must disconnect the other device or you must use two USB ports on the computer.

504 Chapter 3 Solve problems ENWW