Solve performance problems

Table 3-50Solve performance problems

Problem

Cause

Solution

 

 

 

Pages print but are totally blank.

The document might contain blank

Check the document that you are

 

pages.

printing to see if content appears on all

 

 

of the pages.

 

 

 

 

The product might be malfunctioning.

To check the product, print a

 

 

Configuration page.

 

 

 

Pages print very slowly.

Heavier paper types can slow the print

Print on a different type of paper.

 

job.

 

 

 

 

 

 

Complex pages can print slowly.

Proper fusing may require a slower print

 

 

speed to ensure the best print quality.

 

 

 

 

Large batches, narrow paper, and

Print in smaller batches, on a different

 

special paper such as gloss,

type of paper, or on a different size of

 

transparency, cardstock, and HP Tough

paper.

 

Paper can slow the print job.

 

 

 

 

 

Pages did not print.

The product might not be pulling paper

Make sure paper is loaded in the tray

 

correctly.

correctly.

 

 

 

 

The paper is jamming in the product.

Clear the jam.

 

 

 

 

 

The USB cable might be defective or

●

Disconnect the USB cable at both

 

incorrectly connected.

 

ends and reconnect it.

 

 

●

Try printing a job that has printed

 

 

 

in the past.

 

 

●

Try using a different USB cable.

 

 

 

 

Other devices are running on your

The product might not share a USB port.

 

computer.

If you have an external hard drive or

 

 

network switchbox that is connected to

 

 

the same port as the product, the other

 

 

device might be interfering. To connect

and use the product, you must disconnect the other device or you must use two USB ports on the computer.

504 Chapter 3 Solve problems

ENWW