View an event log

470

Clear an event log

470

Clear jams

471

Common causes of jams

471

Jam locations

472

Clear jams in Tray 1

473

Clear jams in the output bin area

475

Clear jams in Tray 2

476

Clear jams in the right door

477

Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)

481

Clear jams in the lower right door (Tray 3)

482

Jam causes and solutions

483

Jams in the output bin

483

Jams in the fuser and transfer area

483

Jams in the duplex area (duplex models)

487

Jams in Tray 1, Tray 2 and internal paper path

488

Jams in Tray 3

490

Change jam recovery

491

Solve paper handling problems

492

Product feeds multiple sheets

492

Paper does not feed automatically

492

Use manual print modes

494

Solve image quality problems

497

Image defects table

497

Clean the product

503

Clean the paper path

503

Set up an auto cleaning page

503

Solve performance problems

504

Solve connectivity problems

505

Solve direct connect problems

505

Solve network problems

505

Service mode functions

507

Service menu

507

Product resets

509

Restore factory-set defaults

509

Product cold reset

510

Clean Disk and Partial Clean functions

510

Active and repository firmware locations

510

Partial Clean

511

Execute a Partial Clean

511

Clean Disk

512

ENWW

xvii

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Image 19
HP Enterprise 500 manual Xvii