HP LaserJet Enterprise 500 manual 19

View an event log ..................................................................................	470
Clear an event log ..................................................................................	470
Clear jams ..........................................................................................................................	471
Common causes of jams ........................................................................................	471
Jam locations ........................................................................................................	472
Clear jams in Tray 1 ..............................................................................................	473
Clear jams in the output bin area ............................................................................	475
Clear jams in Tray 2 ..............................................................................................	476
Clear jams in the right door ....................................................................................	477
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) ..................	481
Clear jams in the lower right door (Tray 3) ...............................................................	482
Jam causes and solutions .......................................................................................	483
Jams in the output bin .............................................................................	483
Jams in the fuser and transfer area ...........................................................	483
Jams in the duplex area (duplex models) ...................................................	487
Jams in Tray 1, Tray 2 and internal paper path ..........................................	488
Jams in Tray 3 .......................................................................................	490
Change jam recovery ............................................................................................	491
Solve paper handling problems .............................................................................................	492
Product feeds multiple sheets ..................................................................................	492
Paper does not feed automatically ...........................................................................	492
Use manual print modes .......................................................................................................	494
Solve image quality problems ................................................................................................	497
Image defects table ...............................................................................................	497
Clean the product ................................................................................................................	503
Clean the paper path ............................................................................................	503
Set up an auto cleaning page ..................................................................	503
Solve performance problems .................................................................................................	504
Solve connectivity problems ...................................................................................................	505
Solve direct connect problems ................................................................................	505
Solve network problems .........................................................................................	505
Service mode functions .........................................................................................................	507
Service menu ........................................................................................................	507
Product resets .......................................................................................................	509
Restore factory-set defaults .......................................................................	509
Product cold reset ...................................................................................	510
Clean Disk and Partial Clean functions ....................................................................	510
Active and repository firmware locations ...................................................	510
Partial Clean .........................................................................................	511
Execute a Partial Clean ............................................................	511
Clean Disk ............................................................................................	512
ENWW	xvii