HP Enterprise 500 manual Jams in Tray

Table 3-45Causes and solutions for pickup delay jam 1; MP tray pickup (continued)

Cause	Solution
The Tray 1 paper sensor is defective (SR21).	Check the Tray 1 paper sensor using the sensor monitor mode. If the sensor is
	defective, replace the right-door assembly.
The arm spring of the MP tray pickup solenoid	Check the spring and place it in the correct position.
is unhooked.
Poor contact of the MP tray-pickup-solenoid	Reconnect the connectors of the MP tray pickup solenoid (J84) and the DC
drive connector.	controller PCA (J107).
The MP tray pickup solenoid is defective.	Execute the MP tray-pickup-solenoid driving test in the actuator-drive mode. If
	the solenoid is defective, replace the right door assembly.
Poor contact of the pickup-motor (M13) drive	Reconnect the connectors of the pickup motor (J1705), intermediate (J6) and
connector.	the DC controller PCA (J131).
The pickup motor (M13) is defective.	Execute the pickup-motor (M13) driving test in the actuator-drive mode. If the
	motor is defective, replace the pickup motor.

Jams in Tray 3

Table 3-46Causes and solutions for pickup delay and pickup stationary jams

Cause	Solution
The paper-feeder pickup roller is worn or	Replace the Tray 3 pickup roller.
deformed.
The paper-feeder separation roller is worn or	Replace the Tray 3 separation roller.
deformed.
The paper-feeder feed roller 1 is worn or	Replace the Tray 3 feed roller.
deformed.
Poor contact of the Tray 3 feed sensor	Reconnect the connector (J405) on the paper feeder driver PCA, intermediate
connector.	connector (J13) and connector (J20) of the Tray 3 feed sensor.
The Tray 3 feed sensor is defective.	Run the sensor test to verify that the Tray 3 feed sensor is functioning properly.
	If it is not, replace the paper-feeder feed assembly.
Poor contact of the paper-feeder pickup	Reconnect the connector (J405) on the paper feeder driver PCA and connector
solenoid drive connector.	(J18). Replace the paper feeder assembly.
The paper-feeder pickup solenoid is defective.	Run the solenoid drive test in the actuator drive mode to verify that the paper-
	feeder pickup solenoid is functioning properly. If it is not, replace the paper
	feeder assembly.
Poor contact of paper-feeder pickup motor	Reconnect the connector (J406) on the paper feeder driver PCA and connector
drive connector.	(J14). Replace the paper feeder assembly.
The paper-feeder pickup motor is defective.	Run the pickup motor drive test in the actuator drive mode to verify that the
	paper-feeder pickup motor is functioning properly. If it is not, replace the
	paper-feeder assembly.
Multiple feed of media.	If the Tray 3 pickup roller, separation roller or feed roller is worn or deformed,
	replace any defective parts.

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