HP Enterprise 500 manual Clear jams, Common causes of jams, Product is jammed Cause Solution

Clear jams

Common causes of jams

The product is jammed.

Cause	Solution
The paper does not meet specifications.	Use only paper that meets HP specifications.
A component is installed incorrectly.	Verify that the transfer belt and transfer roller are correctly
	installed.
You are using paper that has already passed through a	Do not use paper that has been previously printed on or
product or copier.	copied.
An input tray is loaded incorrectly.	Remove any excess paper from the input tray. Make sure that
	the stack is below the maximum stack height mark in the tray.
The paper is skewed.	The input-tray guides are not adjusted correctly. Adjust them
	so they hold the stack firmly in place without bending it.
The paper is binding or sticking together.	Remove the paper, flex it, rotate it 180°, or flip it over. Reload
	the paper into the input tray.
The paper is removed before it settles into the output bin.	Reset the product. Wait until the page completely settles in the
	output bin before removing it.
During two-sided printing, you removed the paper before the	Reset the product and print the document again. Wait until the
second side of the document was printed.	page completely settles in the output bin before removing it.
The paper is in poor condition.	Replace the paper.
The internal tray rollers are not picking up the paper.	If the paper is heavier than 220 g/m2 (58 lb), it might not be
	picked from the tray.
	The rollers are worn. Replace the rollers.
The paper has rough or jagged edges.	Replace the paper.
The paper is perforated or embossed.	Perforated or embossed paper does not separate easily. Feed
	single sheets from Tray 1.
Paper was not stored correctly.	Replace the paper in the trays. Paper should be stored in the
	original packaging in a controlled environment.
Not all product packing material was removed.	Verify that the packing tape, cardboard, and plastic shipping
	locks have been removed from the product.

If the product still continues to jam, contact HP Customer Support or your authorized HP service provider.

ENWW Clear jams 471