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HP Enterprise 500 manual Parts and diagrams 525, Appendix a Service and support 575

Models: Enterprise 500

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Execute a Clean Disk	512
Preboot menu options	514
Product updates	521
Determine the installed revision of firmware	521
Perform a firmware upgrade	521
Embedded Web Server	521
USB storage device (Preboot menu)	522
USB storage device (control-panel menu)	523
4 Parts and diagrams	525
Order parts, accessories, and supplies	526
Part numbers	527
Accessories	527
Print cartridges and toner collection unit	527
Memory	527
Customer self repair (CSR) and service kits	528
Screws	530
How to use the parts lists and diagrams	530
Covers	532
............................................................................................................................	532
Right-door assembly	534
Internal assemblies	536
Internal assemblies (1 of 5)	536
Internal assemblies (2 of 5)	538
Internal assemblies (3 of 5)	540
Internal assemblies (4 of 5)	542
Internal assemblies (5 of 5)	544
Cassette	546
Paper pickup assembly	548
PCAs	550
Assessories	552
1 x 500-sheet paper feeder	552
Paper feeder covers	554
Paper feeder main body	556
Paper feeder cassette	558
Paper feeder PCA	560
Alphabetical parts list	562
Numerical parts list	568
Appendix A Service and support	575
Hewlett-Packard limited warranty statement	576
xviii	ENWW

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HP Enterprise 500 manual Parts and diagrams 525, Appendix a Service and support 575

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Printers Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Removal and replacement Vii Enww Enww Solve problems 237 Enww 395 Xiii Upgrade not performed error reading upgrade 435 Enww 457 Xvii Parts and diagrams 525 Appendix a Service and support 575Appendix B Product specifications 587 Appendix C Regulatory information 589Index 601 List of tables 484 Xxiii Xxiv List of figures Xxvi 22 Remove the pickup roller Tray 1 2 70 Remove the right front cover 1 118 104 Remove the residual toner feed motor 6 141 145 Remove the developing disengagement motor 2 171 186 Reinstall the PGC actuators 2 199 233 Remove the drawer connector optional paper feeder 236 35 Component locations 5 290 Xxxiv Theory of operation Basic operation 1Relationship between the main product systemsPeriod Duration Description Sequence of operation1Sequence of operation Engine control system 2Engine control system3DC controller block diagram DC controllerSwitches SolenoidsClutches Component abbreviation Component nameSensors Motors and fansMotors Abbreviation Name Purpose Type Failure detection6Motors Abbreviation Name Cooling area Type SpeedCircuit Description High voltage power supply8High voltage power supply circuits Paper Low voltage power supply 5Low voltage power-supply circuit9Converted DC voltages Main DC voltage Sub-voltage BehaviorSafety Sleep powersave modePower supply voltage detection Low voltage power supply failurePower off condition Fuser control10Fuser components Type of component Abbreviation Name FunctionFuser temperature control circuit 7Fuser temperature control circuitFuser over temperature protection Fuser failure detection Laser/scanner system 8Laser/scanner systemEnww Image formation system 9Image formation systemFunctional block Steps Description Image formation process11Image formation process Pre-exposure Primary chargingLaser-beam exposure DevelopmentPrimary transfer Secondary transferFusing SeparationPrint cartridge ITB cleaningDrum cleaning Enww Developing roller engagement and disengagement 22Developing-roller engagement and disengagement controlEnww Intermediate transfer belt ITB unit 23 ITB unitPrimary-transfer-roller engagement and disengagement 12Primary-transfer-roller engagement statesRoller state Product state Enww 25ITB cleaning process Calibration Color misregistration controlImage stabilization control Description Image stabilization control13Image-stabilization controls Pickup, feed, and delivery system Abbreviation ComponentSR10 Fuser motor 30Three main units of the pickup, feed, and delivery system Pickup-and-feed unit 31Pick feed mechanism Theory of operationCassette pickup 32Cassette-pickup mechanismCassette presence detection 33Cassette presence sensor Theory of operationCassette lift operation 34Cassette lift mechanismCassette paper presence detection 35Paper level detection mechanism Theory of operationCassette media width detection 36Cassette media width detectionMultifeed prevention 37Multifeed preventionMultipurpose tray pickup 38Multipurpose tray pickup mechanismPaper feed 39Paper-feed mechanism Theory of operationSkew-feed prevention 40Skew-feed preventionFusing and delivery unit OHT detectionLoop control 42Loop-control mechanismPressure-roller pressurization control Fuser motorDuplexing unit duplex models 44Duplexing unitDuplexing reverse and feed control Duplex pickup operationJam Description Jam detection17Jams that the product detects Fuser delivery delay jam Optional paper feeder 18Electrical components for the paper feeder Component Abbreviation Component name TypePaper-feeder pickup and feed operation 48Paper-feeder pickup and feed operationPaper size detection and cassette presence detection Paper size detection19Paper size detection Paper feeder cassette lift operation 50Paper-feeder cassette lift Theory of operationEnww Paper feeder presence detection Paper-feeder multiple feed prevention 51Paper-feeder multiple feed preventionPaper feeder jam detection Removal and replacement Removal and replacement strategy IntroductionElectrostatic discharge Required tools Service approach Before performing serviceAfter performing service Post service testParts removal order SSD3Parts removal order 2 Customer self repair CSR components Print cartridges5Remove the print cartridge 2 7Remove the duplex reverse guide 2 Removal and replacement Duplex reverse guideToner collection unit 9Remove the toner collection unit 210Remove the toner collection unit 3 Formatter PCA ESD sensitive componentBefore proceeding, remove the following components Disk drivesRemove the HDD 14Remove the HDD 2 Remove the SSM Install a replacement hard drive Reload the firmwareTray cassette Fuser Pickup roller Tray Pickup roller Tray 26Remove the pickup roller Tray 2 4 Removal and replacement Pickup and feed rollers Tray 27Remove the Pickup and feed rollers Tray 3 1Enww Separation roller Tray Secondary transfer roller Reinstall the transfer roller 33Reinstall the transfer rollerSecondary transfer assembly Reinstall the secondary transfer assembly 37Reinstall the secondary transfer assemblyIntermediate transfer belt ITB Enww Right door optional paper feeder 43Remove the right door optional paper feeder 3 Covers Identification and locationFront door assembly Cover on46Remove the front door assembly 2 Removal and replacement Right door assembly 48Remove the right door assembly 250Remove the right door assembly 4 Removal and replacement 52Remove the right door assembly 6 54Remove the right door assembly 8 Removal and replacement Right rear cover Enww Left cover Remove the left cover61Remove the left cover 4 Removal and replacement Left bottom cover Remove the left bottom coverLeft bottom handle Remove the left bottom handleHardware integration pocket HIP dn and xh models only Control panel assembly Enww Right front cover Remove the right front coverEnww 74Remove the right front cover 5 Removal and replacement Reinstall the power button 75Reinstall the power buttonFront top cover Remove the front top coverEnww Rear cover and upper rear cover Remove the rear cover and upper rear cover80Remove the rear cover and upper rear cover 3 Enww Rear top cover Remove the rear top cover83Remove the rear top cover 2 Removal and replacement Right bottom handle Remove the right bottom handleRear bottom handle Remove the rear bottom handleInternal assemblies Delivery fan, cartridge fan, and environmental sensorDisconnect five connectors callout Enww Enww Release one tab callout Toner collection sensor Remove the toner collection sensor97Remove the toner collection sensor 3 Residual toner feed motor Remove the residual toner feed motor101Remove the residual toner feed motor 3 Enww 105Remove the residual toner feed motor 7 Reinstall the residual toner collection door Registration density RD sensor assembly Remove the RD sensor assembly109Remove the RD sensor assembly 3 Removal and replacement 111Remove the RD sensor assembly 5 112Remove the RD sensor assembly 6 Removal and replacement Power supply fan and fan duct Remove the power supply fan and fan duct115Remove the power supply fan 3 Removal and replacement 116Remove the power supply fan 4 Registration assembly Remove the registration assembly119Remove the registration assembly 3 Remove three screws callout 123Remove the registration assembly 7 Enww Lower pickup guide Remove the lower pickup guideEnww Reinstall the lower pickup guide Interconnect board ICB Remove the ICBEnww ESD sensitive part DC controller PCA and trayRemove the DC controller PCA Enww Enww Remove the low voltage power supply 132Remove the low voltage power supply 1Enww Remove two screws callout Remove the assembly High voltage power supply lower HVPS-D Remove the high voltage power supply lowerEnww 142Remove the high voltage power supply lower 4 Reinstall the high voltage power supply lowerDeveloping disengagement motor Remove the developing disengagement motor145Remove the developing disengagement motor 2 Pickup motor Remove the pickup motorLifter drive assembly Remove the lifter drive assemblyEnww Automatic close assembly Remove the automatic close assemblyCassette pickup drive assembly Remove the cassette pickup drive assembly152Remove the cassette pickup drive assembly 3 Enww 156Remove the cassette pickup drive assembly 7 Enww 159Remove the cassette pickup drive assembly 10 Reinstall the cassette pickup drive assemblyMake sure that the spring callout 1 is correctly installed Cassette pickup assembly Remove the cassette pickup assembly 165Remove the cassette pickup assembly 3 Laser/scanner assembly Y/M Remove the laser/scanner assembly Y/MEnww Enww 172Remove the laser/scanner assembly Y/M 7 Enww 176Remove the laser/scanner assembly Y/M 11 Enww Laser/scanner assembly C/Bk Remove the laser/scanner assembly C/Bk Enww Enww 183Remove the laser/scanner assembly C/Bk 6 184Remove the laser/scanner assembly C/Bk 7 Reinstall the protective glass cleaner PGC actuators187Reinstall the PGC actuators 3 189Reinstall the PGC actuators 5 Removal and replacement High voltage power supply upper HVPS-T Remove the high voltage power supply upper 193Remove the high voltage power supply upper 4 Enww Reinstall the high voltage power supply upper 195Reinstall the high voltage power supply upperDrum motor Remove the drum motor Drum motor 2 or drum motor Remove the drum motor 2 or drum motor 197Remove the drum motor 2 or drum motorFuser motor Remove the fuser motor 198Remove the fuser motorMain drive assembly Remove the main drive assembly Enww 204Remove the main drive assembly 6 205Remove the main drive assembly 7 Removal and replacement Reinstall the main drive assembly 206Reinstall the main drive assembly 1Slowly rotate the shaft near the black cam 210Reinstall the main drive assembly 5 Enww 214Reinstall the main drive assembly 9 Enww Fuser drive assembly Remove the fuser drive assembly Enww 222Remove the fuser drive assembly 6 Removal and replacement Reinstall the fuser drive assembly 223Reinstall the fuser drive assemblyDelivery assembly Remove the delivery assembly 225Remove the delivery assembly 2227Remove the delivery assembly 4 Removal and replacement 228Remove the delivery assembly 5 Reinstall the delivery assembly Duplex drive assembly Remove the duplex drive assembly Optional paper feeder assembly Tray Drawer connectorRemove one connector callout Solve problems Solve problems checklist Solve problems checklist Menu map Print the menu mapsCurrent settings pages Print the current settings pagesCold reset using the Preboot menu Preboot menu optionsAccess the Preboot menu Troubleshooting process Determine the problem sourceTroubleshooting flowchart 1Troubleshooting flowchartPower-on troubleshooting overview Power subsystemPower-on checks Enww Tools for troubleshooting Individual component diagnosticsLED diagnostics Understand lights on the formatter2Heartbeat LED, product initialization Formatter to control panel communication interruptionsHeartbeat LED, product initialization Preboot menu 49.XX.YY error orConnectivity LED, product operating 3Heartbeat LED, product operationalConnectivity LED Connectivity LED, product initialization4Connectivity LED, product initialization If the error persists, perform a firmware upgrade HP Jetdirect LEDs 5Connectivity LED, product operationalEngine diagnostics Defeating interlocks2Diagnostic test 2 Disable cartridge check Administration Troubleshooting Diagnostic TestsEngine test button 4Engine-test buttonPaper path test Paper path sensors test6Paper-path sensors diagnostic tests Sensor name Sensor numberManual sensor test 7Manual sensor diagnostic testsSensor or switch name Sensor or switch number Registration sensor Fuser loop sensors Open the right door Lower the secondary transfer assembly Fuser output sensorDuplexer refeed sensor Output-bin full sensor Fuser pressure-release sensor ITB alienation sensor Enww Right- and front-door interlock switches Enww 8Manual sensor test 2 diagnostic tests Tray/bin manual sensor testTray 1 paper sensor Tray 2 paper sensor Tray 2 cassette sensor Tray 2 cassette lifter sensor Tray 3 empty sensor Tray 3 media feed sensor Tray 3 stack surface sensor Print/stop test Tray 3 media size sensors9Component test details Component testsComponent test special-mode test Fuser Pressure Release Motor Alienation MotorITB Contact/Alienation TCU MotorDiagrams Block diagrams10Sensors Location of connectors DC controller PCAPaper feeder driver PCA 30Paper feeder driver PCABase product Plug/jack locationsLocations of major components 32Component locations 2 33Component locations 3 Solve problems 34Component locations 4 2219 PCAs, motors, fans, switches, solenoids, and clutches Location Connector Component Component name Abbreviation13PCAs, motors, fans, switches, solenoids, and clutches Location Connector Component abbreviation Component name 500 paper feederGeneral timing chart Timing chartCircuit diagrams Inter40 Paper feeder circuit diagram Print quality troubleshooting pages Internal print-quality test pagesYellow Green 44Black print-quality troubleshooting Print quality assessment Enww Set up an auto cleaning CleaningProcess a cleaning Configuration Configuration45Configuration Security Settings information HP embedded JetdirectFinding important information on the configuration pages 14Important information on the configuration pagesAccessories and internal storage Diagnostics menuColor band test Print quality troubleshooting tools Repetitive defects rulerCalibrate the product 15Sign In menu Control panel menusSign In menu Cancel Retrieve Job From USB menuRetrieve Job From USB menu Select a File or FolderAll Jobs With PIN Menu options include Retrieve Job From Device Memory menuRetrieve Job From Device Memory menu 17Retrieve Job From Device Memory menu CopiesCopies field Delete isDelete Select Delete Enter Pin toJob without Print CopiesDelete Delete All JobsSupplies menu 18Supplies menuLow Threshold SettingsColor Cartridges Very Low Stop Settings Prompt to Continue Yellow Cartridge Settings Magenta Low Threshold CartridgeLow Threshold Cyan Cartridge Settings Specify Settings Prompt to Color/Black Mix Mostly BlackMostly Color Pages Color Pages ifLevel Gauge Reset Supplies New Fuser Kit YesOff Messages menu to Enww Manage Trays Use Requested Tray Exclusively First Trays menuFirst level Second level Values 19Trays menu Mode Enabled DisabledAlternative Letterhead Disabled Image Rotation Standard AlternateTray 1 Size Tray 1 TypeTray 2 Size Tray 2 Type20Reports menu Administration menuReports menu Guide for matching printed colors General Settings menu General Settings menu21General Settings menu Wake/Auto On All Events Network port Power button OnlyFirst level Second level Third level Fourth level Values AfterEnww Midtones are the middle-range color- values in an image Restore Color Registration X1 Shift Mm to Y1 Shift X2 Shift Default = Y2 Shift Adjust Paper Print ModeTransparency SensingDown Humidity Mode Normal HighPre-Rotation Off Mode Paper Curl Mode Normal ReducedSmooth setting SmoothStandard. Heavy Paper StandardBackground Normal Alternate Low VoltageTray Normal Alternate Alternate 1 setting Alternate 2 settingAlternate 3 setting Alternate 2 settingsFuser Temp Normal Alternate Enww Jam Recovery Auto Off Held Timeout Hour Default FolderManage Stored Quick Copy Job Manage StoredEnww Retrieve From USB Settings menu General Print Settings menuRetrieve From USB Settings menu General Print Settings menu23General Print Settings menu Setting is 0.44 to 99.99. Factory default setting isFont Point Size Range 4.00 Default = Symbol SetDefault Print Options menu 24Default Print Options menuEnww Jobs. If Book-style Edge to Edge Enabled DisabledFlip-style Display Settings menu Display Settings menu26Manage Supplies menu 25Display Settings menuManage Supplies menu Stop The product stops until you replace the print cartridge Enww Different percentage for each color Unit Settings Prompt to Cause an errorLow. Continuing to Print withoutSettings Color/Black Mix Auto Supply Messages Low Message Off Reset Supplies New Fuser KitPages Black Pages if Manage Trays menu 27Manage Trays menuBlank Pages Auto Yes Override A4/Letter First level Values Description Use Another Tray EnabledAlternative Letterhead Mode Disabled Jetdirect Menu Network Settings menu28Network Settings menu IPv4 Settings Config Bootp Method Manual Settings menu to configure TCP/ IPv4 parameters29Jetdirect Menu Auto IPEnww Dhcp Renew Yes Primary DNSXxx.xxx.xx.x SecondaryEnww Router Policy Specified UnavailableRouter Unavailable IfIdle Timeout Proxy PortDisable IPSec 802.1x ResetSecurity Required OptionalReset Security Yes Diagnostics Embedded LAN HW Test Yes Tests TCP/IPData Path Test Yes Http Test YesSnmp Test Yes Execute Yes ExecutionTime IPv6 Dest IPv4127.0.0.1 Dest IPv6 Packet SizePrint Results Yes Execute Ping Results Packets SentPackets ReceivedRTT Average RTT MinRTT Max Enww 100TX Half or 10T Half is set10T Half 10T FullExit Troubleshooting Print Event Log Troubleshooting menu30Troubleshooting menu Print Paper Path Print Quality Print PQ Pages TroubleshootingPrint Diagnostic Select Print Test Check Paper Path Start TestSensors Paper Path Test Print TestNumber of Copies Range 1 Default = Manual SensorTest Manual Tray/BinRepeat Off Print/Stop Test Device Maintenance menu Backup/Restore menuCalibrate/Cleaning menu 31Backup/Restore menuProduct automatically Delay Calibration at Yes Wake/Power On First level Second level Values Description Full CalibrationUSB Firmware Upgrade menu Label missing 10.0X.Y0 Supply memory errorMemory error 10.22.50 10.22.5110.22.52 10.23.5010.23.51 10.23.5210.23.60 Printing past very low10.XX.40 Genuine HP supplies installed 10.XX.34 Used supply in use10.XX.41 Unsupported supply in use 10.XX.70 Printing past very low10.YY.15 Install supply 10.YY.25 Wrong cartridge in color slot10.YY.35 Incompatible supply YY Internal clock error 13.00.0013.A3.D3 13.A3.FF13.B2.A1 13.B2.A213.B2.A3 13.B2.D113.WX.FF 13.D3.DZ13.WX.EE 13.WX.YZ Fuser area jam 13.WX.YZ Fuser wrap jam 13.WX.YZ Jam below control panel 13.WX.YZ Jam in middle right door13.WX.YZ Jam in right door 13.WX.YZ Jam in TrayInsufficient memory To continue, press OK Too complex32.08.XX 32.1C.XXEnww Recommended action Enww 32.21.00 33.XX.YY Used board/disk Error33.XX.YY YZ Unexpected size in tray YZ Unexpected type in trayLBP OHT YZ Error To continue, press OK Enww 42.XX.YY 47.00.XX47.01.XX 47.02.XX47.WX.YZ Printer calibration error To continue, press OK 47.03.XX47.04.XX 47.05.0047.FC.23 49.XX.YY To continue, turn off then on 50.WX.YZ Fuser error To continue, turn off then on Enww Enww YY Error XX To continue, turn off then on54.XX.YY Error Recommended action 54.00.0354.0X.0D or 54.0X.0E YY Error To continue, turn off then on YY DC controller error To continue, turn off then on55.0X.YY DC controller error To continue, turn off then on 57.00.0Y Error To continue, turn off then on 58.00.0459.05.XX Recommended action 59.00.04 or60.00.0Y Tray Y lifting error 59.05.08 orNo system To continue, turn off then on Error To continue, turn off then on61.00.01 81.0X.YY Embedded JetDirect error Corrupt data in firmware volumeCorrupt data in solutions volume Corrupt data in configuration volumeCorrupt data in job data volume Upgrade not performed file is corruptUpgrade not performed timeout during receive Upgrade not performed error writing to diskUpgrade not performed error reading upgrade Upgrade canceled by userUpgrade not performed the file is invalid 99.00.2X Unsupported disk Unknown diskIncorrect disk Disk malfunctionDisk data error No disk data installedDisk is not bootable please download firmware 99.XX.YYSupply low or Supplies low Binname Full Remove all paper from binSupply almost full Supply very low or Supplies very low Tray X lifting File System device failure To clear, press OKFile System file operation failed To clear, press OK File System file system is full To clear, press OKFile System is not initialized File System is write protectedAccept bad signature Bad optional tray connectionCalibration reset pending CancelingCanceling... jobname Checking engineCleaning do not grab paper Chosen personality not available To continue, press OKClearing event log Clearing paper pathCreating cleaning Close front doorClose lower right door Close upper right doorHP Secure Hard Drive disabled Data received To print last page, press OKEIO X disk initializing Event log is emptyIncompatible supply Incompatible suppliesInstall Fuser Unit Install supplyInstall supply Close rear door Internal disk not functional Install suppliesInstall Transfer Unit Load Tray X Type, Size To use another tray, press OK Internal disk spinning upLoad Tray X Type, Size Moving solenoid Manually feed Type, SizeManually feed Type, Size To use another tray, press OK No job to cancel Moving solenoid and motorPaused Performing Color Band TestPrinting Configuration Printing DiagnosticsPlease wait Printing Cmyk samplesPrinting Engine Test Printing Event LogPrinting File Directory Printing Font ListPrinting PQ Troubleshooting Printing HelpPrinting Menu Map Printing RegistrationPrinting Supplies Status Printing UsageProcessing duplex job Do not grab paper until job completes ProcessingProcessing... copy X of Y ReadyReady IP Address Remove all print cartridgesRemove shipping lock from Tray Replace supplyReplace Supplies Restore Factory Settings Restricted from printing in colorRotating color motor Rotating motorSupplies in wrong positions Sleep mode onSize mismatch in Tray Tray X empty Type, Size Tray X openTroubleshooting Unsupported drive installed To continue, press OKTray X overfilled Type mismatch TrayUnsupported tray configuration Unsupported USB accessory detected Remove USB accessoryUSB accessory not functional Wrong cartridge in color slot Event log messages 48Sample event logPrint an event log Print the event log from the Administration menuPrint the event log from the Service menu View an event log from the Administration menu Viewing the event log from the Service menuView an event log Clear an event logCommon causes of jams Product is jammed Cause SolutionClear jams Jam locations 49Jam locationsClear jams in Tray Enww Clear jams in the output bin area Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Jam causes and solutions 33Causes and solutions for delivery delay jam34Causes and solutions for fuser delivery delay jams Jams in the output bin37Causes and solutions for residual media jams 35Causes and solutions for wrapping jams36Causes and solutions for fuser delivery stationary jams 38Causes and solutions for pickup delay jams PCA39Causes and solutions for pickup stationary jams Jams in the duplex area duplex models 40Causes and solutions for duplexing reverse jams41Causes and solutions for duplex repick jams Jams in Tray 1, Tray 2 and internal paper path 42Causes and solutions for residual media jams43Causes and solutions for pickup delay jam 1 tray pickup 44Causes and solutions for pickup stationary jams 45Causes and solutions for pickup delay jam 1 MP tray pickupJams in Tray Change jam recovery Solve paper handling problems Product feeds multiple sheets Cause SolutionPaper does not feed automatically Cause Solution Product feeds multiple sheetsOr, change the Manually Feed Prompt setting to Unless Use manual print modes Select a manual print mode47Print modes under the Adjust Paper Types sub menu 48MP modes under the Optimize submenu Tray BackgroundUniformity Control Fuser TempSolve image quality problems Problem Sample Cause SolutionImage defects table Image defects table49Image defects table Clean the window and remove any Replace the high-voltage power Dirty, replace the ITB Execute a Pressure roller clean Set up an auto cleaning Clean the productClean the paper path Problem Cause Solution Solve performance problems50Solve performance problems Solve network problems Solve connectivity problemsSolve direct connect problems Enww Service mode functions Service menuService ID Cold Reset PaperCleaning Clear Event LogRestore factory-set defaults values Product resetsRestore factory-set defaults Active and repository firmware locations Clean Disk and Partial Clean functionsProduct cold reset Partial Clean Characteristics of a Partial CleanReasons for performing Partial Clean Execute a Partial CleanExecute a Clean Disk Clean DiskReasons for performing Clean Disk Enww 51Preboot menu options 1 SignClean Disk Partial CleanPassword Clear Password52Preboot menu options 2 External 53Preboot menu options 3Device 54Preboot menu options 4 55Preboot menu options 5 56Preboot menu options 5 Service ToolsReset Password Jetdirect OffProduct updates Determine the installed revision of firmwarePerform a firmware upgrade Embedded Web ServerUSB storage device Preboot menu USB storage device control-panel menu Enww Parts and diagrams Order parts, accessories, and supplies Accessories Part numbersPrint cartridges and toner collection unit MemoryCustomer self repair CSR and service kits Simplex Common fasteners How to use the parts lists and diagramsScrews How to use the parts lists and diagrams Simplex model Duplex model See Right-door assembly External covers, panels, and doors Description Part number QtyRight-door assembly Right-door assembly Internal assemblies 1 3Internal assemblies 14Internal assemblies 1 Internal assemblies 2 4Internal assemblies 25Internal assemblies 2 Internal assemblies 3 501 25 266Internal assemblies 3 Internal assemblies 4 6Internal assemblies 47Internal assemblies 4 Internal assemblies 5 7Internal assemblies 58Internal assemblies 5 Cassette Cassette Description Part number Qty Cassette RM1-8125-000CNPaper pickup assembly 9Paper pickup assemblyPaper pickup assembly PCAs 10 PCAsPCAs Assessories 500-sheet paper feeder500-sheet paper feeder 12Paper feeder covers Parts and diagrams Paper feeder coversPaper feeder covers 13Paper feeder main body Parts and diagrams Paper feeder main bodyPaper feeder main body Paper feeder cassette 14 CassetteCassette 15Paper feeder PCA Parts and diagrams Paper feeder PCARM1-5839-000CN Paper feeder PCAPart number Qty Description Part number Alphabetical parts list17Alphabetical parts list PCAs on Duplexing unit cable assembly RM1-5730-000CN Paper pickup assembly Paper feeder PCA Spring, compression RU6-2316-000CN Part number Description Numerical parts list18Numerical parts list RC2-5426-000CN Cover, front right Part number Description RM1-5696-000CN Waste toner detect assembly RM1-6198-000CN Cassette assembly Tray RM1-8167-000CN Right-door assembly simplex Enww Service and support Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer Hewlett-Packard Development Company, L.P Rev /09 OpenSSL Customer self-repair warranty service Customer support Product specifications Physical specifications Table B-1Product dimensionsProduct Height Depth Width Weight Product Height Depth WidthRegulatory information FCC regulations Environmental product stewardship program Return and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returnsPaper Material restrictionsNon-U.S. returns Residents of Alaska and HawaiiEnww Supplementary Information Declaration of conformityEnergy Use For Regulatory Topics only, contact Boise, Idaho USASeptember Certificate of volatility Types of memoryVolatile memory Non-volatile memorySafety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement JapanEMC statement Korea Laser statement for Finland Luokan 1 laserlaiteGS statement Germany Restriction on Hazardous Substances statement UkraineIndex CablesSee also tests troubleshooting diagrams See also jams fans Pages PCL Registration density RD sensor See also cassette Power 244 Page CF079-90942* *CF079-90942