HP Troubleshooting Printer Errors: 51.00, 52.00, and Event Codes

51.00.YY Error

Description

Laser/scanner error

◦YY = 20 or 21

Cyan/black laser/scanner error (C/K)

◦YY = 22 or 23

Yellow/magenta laser/scanner error (Y/M)

Recommended action 51.00.20 or 51.00.21

1.Check the connector (J501) on the laser/scanner driver PCA and the connector (J111) on the DC controller PCA.

2.If the error persists, replace the C/K laser/scanner.

51.00.22 or 50.00.23

1.Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA.

2.If the error persists, replace the Y/M laser/scanner.

52.00.XX To continue, turn off then on

Description

Laser/scanner motor startup error

◦XX = 04 or 05

laser/scanner motor startup error

◦XX = 05

Laser/scanner rotation error

Recommended action

XX = 04

1.Check the connector (J501) on the laser/scanner driver PCA and the connector (J106) on the DC controller PCA.

2.If the error persists, replace the approriate laser/scanner.

424 Chapter 3 Solve problems ENWW