HP Photosmart D7300 Printing problems

Chapter 7

The printer does not find the photos I stored on my memory card

Solution The memory card may contain file types the printer cannot read directly from the card.

●Save the photos to a computer, then print them from the computer. For more information, see the onscreen HP Photosmart Printer Help and the documentation that came with the camera.

●The next time you take photos, set the digital camera to save them in a file format the printer can read directly from the memory card. For a list of supported file formats, see Printer specifications. For instructions on setting the digital camera to save photos in specific file formats, see the documentation that came with the camera.

The memory card may need to be reformatted if the problem persists.

The printer is plugged in but will not turn on

Solution

●The printer may have drawn too much power. Unplug the printer power cord. Wait about 10 seconds, then plug the cord back in. Turn on the printer.

●The printer may be plugged into a power strip that is turned off. Turn on the power strip, then turn on the printer.

●The power cord could be defective. Make sure the green light on the power cord is lit.

The printer makes noises when I turn it on, or starts making noises after sitting unused for a while

Solution The printer may make noises after long periods of inactivity (approximately 2 weeks) or when its power supply has been interrupted and then restored. This is normal operation. The printer is performing an automatic maintenance procedure to ensure it produces the best quality output.

All the lights are flashing on the printer

Solution The printer has encountered a hardware error and may need to be serviced. Unplug the power cord to the printer. Wait about 10 seconds, and then plug it in again. Turn on the printer. If the lights are still flashing, please go to www.hp.com/support, or contact HP Support for help.

Printing problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

48 HP Photosmart D7300 series