8 HP support

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP Photosmart printer.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

–Fast access to qualified online support specialists

–Software and driver updates for the HP Photosmart printer

–Valuable HP Photosmart printer and troubleshooting information for common problems

–Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart printer

3.For Europe only: Contact your local point of purchase. If the HP Photosmart printer has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service charge.)

4.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

For a list of support phone numbers, see the phone number list on the inside of the front cover.

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Photosmart printer. Be prepared to provide the following information:

●Device model number (located on the label on the front of the device)

●Device serial number (located on the back or bottom of the device)

●Messages that appear when the situation occurs

●Answers to these questions:

–Has this situation happened before?

–Can you re-create it?

–Did you add any new hardware or software to your computer at about the time that this situation began?

–Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

HP Photosmart D7300 series User Guide

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