HP 2000 Base Model manual System Recovery when Windows is responding

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You must choose one of the following methods to perform a System Recovery:

Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System Recovery when Windows is responding on page 13 or System Recovery when Windows is not responding on page 13.

Recovery media — Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately. See System Recovery using recovery media (select models only) on page 14.

System Recovery when Windows is responding

CAUTION: System Recovery deletes all data and programs you created or installed. Before you begin, back up any important data to a CD or DVD or to a USB flash drive.

NOTE: In some cases, you must use recovery media for this procedure. If you have not already created this media, follow the instructions in Creating recovery media on page 9.

If the computer is working and the operating system is responding, use these steps to perform a System Recovery:

1.Turn off the computer.

2.Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.

3.Turn on the computer.

4.When Windows has loaded, click the Start button, and then click All Programs.

If Security and Protection is listed, continue with step 5.

If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not responding on page 13.

5.Click Security and Protection, click Recovery Manager, and then click Recovery Manager. If prompted, click Yes to allow the program to continue.

6.Under I need help immediately, click System Recovery.

7.Select Yes, and then click Next. Your computer restarts.

8.When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately, click System Recovery. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next.

Otherwise, select Recover without backing up your files, and then click Next.

9.System Recovery begins. After System Recovery is complete, click Finish to restart the computer.

10.When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on.

System Recovery when Windows is not responding

CAUTION: System Recovery deletes all data and programs you created or installed.

Backing up, restoring, and recovering in Windows 7 and POSReady 7 13

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Contents Getting Started Product Notice About This Book Accessing User Guides and HP Diagnostics Windows systemsHow to Check Warranty and Support Entitlement Select Start All Programs HP Help and Support WarrantyIv About This Book Table of contents Industry 8.1 systems Installing the Windows Operating system Installing and customizing the softwareInstalling or upgrading device drivers Windows systems Downloading Microsoft Windows updatesCustomizing the monitor display Windows systems Protecting the software Using HP Diagnostic SolutionsAccessing disk image ISO files Vision Diagnostics select models onlyAccessing Vision Diagnostics select models only HP PC Hardware Diagnostics select models onlyWhy run HP PC Hardware Diagnostics Click the Drivers & Downloads link How to access and run HP PC Hardware DiagnosticsDownloading HP PC Hardware Diagnostics to a USB device Turning off the computerBefore you call for technical support Finding more informationHelpful hints Basic troubleshooting Click All Programs Creating recovery mediaPage Backing up your information Creating recovery discsSystem Recovery System RestoreSelect Start All Programs Maintenance Backup and Restore System Recovery when Windows is not responding System Recovery when Windows is respondingSystem Recovery using recovery media select models only Select Install now Restoring and recovering using Windows tools Creating recovery media and backupsThen select Help and Support Select Troubleshoot Using Reset when the system is not respondingRecovery using the Windows recovery USB flash drive SupportSelect Refresh your PC
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