HP 14 Ultrabook manual Using Advanced System Diagnostics

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NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Using Advanced System Diagnostics

Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics:

Start-up test—This test analyzes the main computer components that are required to start the computer.

Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.

Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery.

System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.

You can view system information and error logs in the Advanced System Diagnostics window.

To start Advanced System Diagnostics:

1.Turn on or restart the computer. While the computer is booting press esc. When the Startup menu is displayed, press f2.

2.Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using Advanced System Diagnostics 91

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Contents Maintenance and Service Guide Page Safety warning notice Iv Safety warning notice Table of contents Windows 8 Using Setup Utility Bios and System Diagnostics 107 Viii Product description for Intel models Graphics Switchable discrete GraphicsIntel Pentium Processors ChipsetsMemory Display panelDrives Video AudioEthernet WirelessMedia cards ExternalMedia card InternalServiceability End-user replaceable Parts Power AC adapter RequirementsBattery Operating Preinstalled SystemProduct description for AMD models Category DescriptionProduct Name Product description for AMD models Audio and video External media card Internal media cardsKeyboard/pointing Operating system Preinstalled Power requirements AC adapterExternal component identification Right sideComponent Description Right side Left side Display TouchPad TopLights Buttons and speakers Esc key KeysBottom Service label Illustrated parts catalogDescription Function Component Computer major componentsGraphics, and Intel processors Power button board includes cableComponent Spare part number For use with HP Pavilion Sleekbook models with UMA graphics Platform Controller Hub PCH heat sink RTC batteryPower connector Wlan moduleDisplay assembly subcomponents Screw Kit Miscellaneous partsComponent Spare part number AC adapter Optional external optical driveSpare part number Description Sequential part number listingModels with Intel processors 697904-B31 Illustrated parts catalog Sequential part number listing Illustrated parts catalog Tools required Removal and replacement proceduresPreliminary replacement requirements Service considerationsDrive handling Grounding guidelinesEvent 10% 40% 55% Typical electrostatic voltage levelsMaterial Use Voltage protection level Equipment guidelinesService label Component replacement proceduresBattery Ah Li-ion battery 695192-001Description Spare part number Description Spare part number Rubber Feet Kit 697906-001 Computer feetDisplay panel Page Description Spare part number Black keyboard KeyboardDescription Spare part number Page Page Top cover Page Page Power button board Mm 0.28 in × 6.35 cm 2.50 in Sata Hard drivePage Page USB board/audio jack Wlan module Page Page System board AMD processors Remove the USB board see USB board/audio jack on Page Page Memory module Page Wlan Description Spare part number RTC battery 697917-001 RTC batteryMSATA solid-state drive Page Description Spare part number PCH heat sink 699248-001 PCH heat sinkHeat sink Page Description Spare part number Fan 697914-001 FanDescription Spare part number Speaker assembly 697918-001 Speaker assemblyDescription Spare part number RJ-45 cover 700428-001 RJ-45 coverDisplay assembly Remove the USB board see USB board/audio jack on Display assembly subcomponents Remove the USB board see USB board/audio jack on Page Page Description Spare part number Power connector 697921-001 Power connectorDetermining the Bios version Windows 8 Using Setup Utility Bios and System DiagnosticsStarting Setup Utility Bios Updating the BiosDownloading a Bios update Using System Diagnostics Navigating and selecting in Setup Utility Starting Setup UtilityUsing Setup Utility Changing the language of Setup UtilityRestoring factory default settings in Setup Utility Exiting Setup UtilityDisplaying system information Updating the Bios Using Advanced System Diagnostics Computer specifications SpecificationsHard drive specifications 35.6 cm 14.0 in display specificationsCreating recovery media and backups Windows 8 Backing up, restoring, and recoveringCreating HP Recovery media Restore and recovery Remove everything and reinstall Windows Using Windows Refresh for quick and easy recoveryWhat you need to know Recovering using HP Recovery ManagerUsing HP Recovery media to recover Removing the HP Recovery partitionPage Creating a restore image on a USB device Ubuntu Linux Backing up, restoring, and recoveringPerforming a system recovery Creating the restore DVDsBacking up your information Performing recovery using the restore mediaPage Requirements for all countries Power cord set requirementsCountry/region Accredited agency Applicable note number Requirements for specific countries and regionsPower cord set requirements Recycling Index BiosPage Recovery
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