HP CQ40-421AX, CQ40-315TU, CQ40-311AX, CQ40-314AX manual Computer does not detect the optical drive

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The computer does not detect the optical drive

If Windows does not detect an installed device, the device driver software may be missing or corrupted. If you suspect that the DVD/CD-ROM drive is not being detected, verify that the optical drive is listed in the Device Manager utility.

1.Remove any discs from the optical drive.

2.Click Start and type device manager in the Start Search box. As you type, search results are listed in the pane above the box.

3.In the results pane, click Device Manager. If prompted by User Account Control, click Continue.

4.In the Device Manager window, click the plus sign (+) next to DVD/CD-ROM drives, unless a minus sign (-) is already showing. Look for an optical drive listing.

If the drive is not listed, install (or reinstall) the device driver as instructed in “A device driver must be reinstalled” found later in this section.

24 Chapter 6 Troubleshooting

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Contents Drives Product notice Table of contents Index Handling drives Identifying the installed optical drive Using an optical driveSelect Start Computer Using optical discs ±RW/RSelecting the right disc CD-R discsBlu-ray Disc Playing a CD or DVD Configuring AutoPlay Changing DVD region settings Select Start Computer System propertiesSelect Start All Programs CyberLink DVD Suites Power2Go Observing the copyright warningCopying a CD or DVD Click Copy DiscCreating or burning a CD or DVD Removing an optical disc CD or DVD Removing the optical drive Page Using Disk Cleanup Using Disk DefragmenterImproving hard drive performance Page Identifying HP ProtectSmart Hard Drive Protection status Using HP ProtectSmart Hard Drive Protection software Replacing the hard drive Page Page Tighten the hard drive cover screws Troubleshooting Optical disc tray does not open for removal of a CD or DVDComputer does not detect the optical drive Disc does not play Disc does not play automatically Page Device driver must be reinstalled Select Start All Programs HP HP UpdateClick Security & Updates Obtaining the latest Windows device driversIndex DVD
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