HP CQ35-320TX, CQ35-304TU, CQ36-108TX, CQ36-109TX manual Computer does not detect the optical drive

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3.Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

4.Close the disc tray and place the disc in a protective case.

The computer does not detect the optical drive

If Windows does not detect an installed device, the device driver software may be missing or corrupted. If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the Device Manager utility.

1.Remove any discs from the optical drive.

2.Select Start > Control Panel > System and Security. Then in the System area, click Device Manager.

3.In the Device Manager window, click the arrow next to DVD/CD-ROM drives to expand the list to show all of the installed drives.

4.Right-click the optical device listing to perform the following tasks:

●Update driver software.

●Disable.

●Uninstall.

Troubleshooting 49

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Pointing devices and keyboard Power management Drives External media cards 120 TouchPad Identifying the hardwareTop components Lights Buttons and fingerprint reader select models only Panel System and Security Power Options Keys Front componentsRight-side components Left-side components Bottom components Display components Wireless antennasAdditional hardware components Identifying the labels Page Wireless and local area network Identifying wireless and network status icons Using wireless devicesUsing Wireless Assistant software select models only Using the wireless controlsUsing the wireless button Using operating system controls Protecting your Wlan Using a WlanSetting up a Wlan Use a wireless transmitter with built-in security Connecting to a WlanRoaming to another network Inserting a SIM Using HP Mobile Broadband select models onlyPage Page Removing a SIM Page Bluetooth and Internet Connection Sharing ICS Using Bluetooth wireless devices select models onlyCannot connect to a Wlan Troubleshooting wireless connection problemsCurrent Wlan network security codes are unavailable Cannot connect to a preferred Wlan networkNetwork icon is not displayed Wlan connection is very weak Cannot connect to the wireless routerConnecting to a local area network LAN Pointing devices and keyboard Using pointing devicesSetting pointing device preferences Using the TouchPadPinching select models only Rotating select models onlyUsing hotkeys Function Hotkey Description Fn+f5 Fn+f9 Using keypadsEnabling and disabling the embedded numeric keypad Using the embedded numeric keypadSwitching key functions on the embedded numeric keypad Cleaning the TouchPad and keyboardUsing an optional external numeric keypad Identifying your multimedia components Multimedia featuresMultimedia Multimedia features Adjusting the volume Using the media activity hotkeys Using the media activity functionsMultimedia software Using multimedia softwareInstalling multimedia software from a disc Checking your audio functions Connecting external audio devicesAudio Page Video Connecting an external monitor or projectorConnecting an Hdmi device Configuring audio for Hdmi select models only Webcam Adjusting webcam propertiesDisc tray does not open for removal of a disc TroubleshootingComputer does not detect the optical drive Disc does not play Movie is not visible on an external display Disc does not play automaticallyMovie stops, skips, or plays erratically Obtaining the latest HP device drivers Obtaining the latest Windows device drivers Initiating and exiting Sleep Power managementSetting power options Using power-saving statesInitiating and exiting Hibernation Using the battery meterSelecting a different power plan Using power plansSetting password protection on wakeup Viewing the current power planConnecting the AC adapter Using external AC powerTesting an AC adapter Using battery powerIdentifying batteries Finding battery information in Help and SupportUsing Battery Check Displaying the remaining battery chargeInserting or removing the battery Charging a battery Resolving a low battery level Maximizing battery discharge timeManaging low battery levels Identifying low battery levelsFully charge the battery Calibrating a batteryDischarge the battery Disable Hibernation and SleepReenable Hibernation and Sleep Conserving battery powerFully recharge the battery Shutting down the computer Storing a batteryDisposing of a used battery Replacing the batteryClick Shut down Handling drives Identifying installed drivesDrives Identifying the installed optical drive Using an optical driveSelecting the right disc CDs, DVDs, and BDs Using optical discsDVD±RW discs CD-R discsCD-RW discs DVD±R discsPlaying a CD, DVD, or BD Configuring AutoPlayObserving the copyright warning Changing DVD region settingsCreating burning a CD or DVD Copying a CD or DVDRemoving an optical disc CD, DVD, or BD Using Disk DefragmenterImproving hard drive performance Identifying HP ProtectSmart Hard Drive Protection status Using HP ProtectSmart Hard Drive ProtectionUsing Disk Cleanup Replacing the hard drive Using HP ProtectSmart Hard Drive Protection softwarePage Page Close the cover Tighten the 3 hard drive cover screws Drives Removing a USB device Using a USB deviceConnecting a USB device External devicesPage Removing an eSATA device Using an eSATA deviceConnecting an eSATA device External media cards Inserting a digital card Using Digital Media Slot cardsRemoving a digital card Inserting an ExpressCard Using ExpressCardsConfiguring an ExpressCard Removing an ExpressCard Using ExpressCards Memory modules Adding or replacing memory modules Page Page Upgrading a memory module in the primary memory module slot Page Page Security Protecting the computer Computer risk Security featureSetting passwords in Windows Using passwordsAdministrator password Setting passwords in Setup UtilityManaging an administrator password Power-on passwordManaging a power-on password Using antivirus software Using firewall software Installing critical security updates Using the fingerprint reader select models only Installing an optional security cableRegistering fingerprints Locating the fingerprint readerUsing your registered fingerprint to log on to Windows Setup Utility Starting Setup Utility Navigating and selecting in Setup Utility Using Setup UtilityChanging the language of Setup Utility Displaying system information Restoring default settings in Setup UtilityExiting Setup Utility Page Security menu Setup Utility MenusSystem Configuration menu Main menuPrimary Hard Disk Self Test Diagnostics menuSoftware updates Downloading a Bios update Updating the BiosDetermining the Bios version Page Updating programs and drivers Index Symbols/NumericsDVD SIM SIM

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