HP ew2500 802.11b/g Print Server manual Troubleshooting

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5 Troubleshooting

This section provides basic troubleshooting information.

●Reset the print server to factory defaults (“cold reset”)

●Interpret the status lights

●Unable to communicate with the print server (wireless)

●My configured channel does not match the configuration page

●Improve reception and performance

●Firmware download failure

To troubleshoot your HP Jetdirect print server, you may need the following items:

●An HP Jetdirect Configuration Page

●A Printer Configuration or Diagnostic Page

●Documentation that came with your printer

●The diagnostics tools and utilities provided with your network software (for example, TCP/IP utilities, or network printer management applications such as HP Web Jetadmin)

NOTE: Frequently asked questions about installing and configuring the HP Jetdirect print server can be found by searching for your HP Jetdirect product at: www.hp.com/support/net_printing.

Reset the print server to factory defaults (“cold reset”)

Once you have configured the HP Jetdirect print server, your settings are saved in memory even over power cycles.

If you lose communications with the HP Jetdirect print server, or it fails to operate properly, you might need to reset the print server to its factory-default configuration. This is called a cold reset.

28 Chapter 5 Troubleshooting

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Contents HP Jetdirect ew2500 802.11g Wireless Print Server Page HP Jetdirect ew2500 802.11g Wireless Print Server Copyright Hewlett-Packard Development Company, L.P Table of contents Install the printer on a network system or server Appendix D Regulatory statements Enww Introduction Whats in the boxWhat you need to supply Test button functions 1Test button instructionsWireless LAN terms and concepts Access PointAd Hoc peer-to-peer mode ChannelsInfrastructure mode EncryptionSecurity type Service Set Identifiers Ssid Signal rangeNetwork printing terms and concepts Client-server printingPeer-to-peer direct mode printing If you need helpNetwork protocols Network addressEnww Install the print server hardware Set up the printerIf the printer is already set up If the printer is not already set upProceed to Make a network connection on Configure a wireless network using the network LAN cable Make a network connectionEnww Enww Enww Configure settings for a wired network Enww Configure a wireless network without a network LAN cable Factory-default wireless settings Optional wireless connection setup methods 1Factory default wireless settingsEnww Install the printer on a network system or server Install the printer on a network system or server Microsoft networks Microsoft client-server networks To view documents on the CD-ROM Troubleshooting Reset the print server to factory defaults cold resetInterpret the status lights Light State Color Description Unable to communicate with the print server wireless During initial setupAfter initial setup My configured channel does not match the configuration Improve reception and performanceFirmware download failure Try these actionsService and support Hewlett-Packard limited warranty statementService billing out of warranty Your authorized dealerLocal warranty statements Product accessibilityCustomer support Solution summary Embedded servicesHP support software Supported network protocols SSL/TLSDLC/LLC Specifications Electrical power adapterEnvironmental ElectromagneticAcoustic Radio characteristics SafetyWireless telecommunications HP subassembliesRegulatory statements FCC statementRegulatory Model Identification Number CanadaVcci Japan RRL statement KoreaRegulatory wireless statements Exposure to radio frequency radiationEuropean Union regulatory notice Contact for European regulatory topicsEnww Enww Page Hewlett-Packard Development Company, L.P

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