◦IP address
◦BSSID (Basic Service Set Identifier), which distinguishes one wireless LAN from another even though they have the same SSID.
●Verify that the printer is within range of the network. See Improve reception and performance on page 32 for more information.
●Use a wireless PC and its utilities to confirm the signal strength at the printer’s location. The detected signal strength should be similar for the print server, as indicated on the HP Jetdirect configuration page.
My configured channel does not match the configuration page
(Ad Hoc mode only) The HP configuration tools allow you to select channel 10 (default) or 11 on the HP Jetdirect wireless print server. This channel is only used by the print server to broadcast its Network Name (SSID) if it fails to detect and join an existing wireless network. If it is able to join a network, it will reconfigure its channel to the one used by the network.
The HP Jetdirect configuration page will identify the network channel actually being used on a network. It does not show the broadcast channel used when a network is not detected.
Improve reception and performance
Wireless LAN radio signals can penetrate many indoor structures and can reflect around obstacles. However, wireless communication range and performance depends on a variety of factors, including the number of users, the quality and physical placement of the wireless hardware, and the sources of radio signal interference (for example, microwave ovens and cordless telephones use similar frequencies that may interfere with wireless LAN signals). In general, the HP Jetdirect wireless print server data transfer rates will decrease with increasing distance, obstructions and interference.
For these symptoms
●Wireless status light is amber.
●The signal strength is poor or marginal.
●Print jobs are excessively slow.
32 Chapter 5 Troubleshooting | ENWW |