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| Repair Center: |
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Symptom |
| Call Center: Suggestions |
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| Likely Causes |
| Comments |
Region Code error |
| DVDs contain embedded |
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| HP warranty does |
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| regional codes that prevent |
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| not cover expense of |
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| them from playing outside |
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| correcting this |
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| region in which they are sold. |
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| situation. |
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| This error occurs when trying |
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| to play DVD intended for |
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| different region. |
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| NOTE: Most DVD drives allow |
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| region code to be changed only |
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| a limited number of times |
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| (usually no more than 4). |
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| When this limit is reached, last |
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| change is |
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| drive, and is permanent. Refer |
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| to DVD player software help for |
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| details. |
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System Error: Unable |
| Make sure disk is clean, |
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| CD/DVD drive |
| Make sure CD/DVD |
to read drive” |
| undamaged, and inserted |
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| Motherboard |
| drive is installed |
message |
| correctly. Clean with soft cloth |
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| properly. | |
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| or replace as needed. |
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| Wait 5 to 10 seconds |
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| after closing tray before |
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| pressing Play. |
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| Restart notebook. |
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No DVD or |
| If software was removed, use |
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software on notebook |
| the Recovery CDs to reinstall |
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| factory software. |
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All DVD play is erratic |
| Some DVDs include software |
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| called “PC Friendly”. This |
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| software can cause errors |
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| or erratic play. If needed, |
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| uninstall PC Friendly and |
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| restart notebook. |
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Keyboard |
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Some or all keys do |
| Check settings in Control |
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| Keyboard |
| Try reinserting ribbon |
not work properly |
| Panel. |
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| Motherboard |
| cable in connector on |
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| motherboard. | |
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Embedded |
| Press Fn+F8 to activate |
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| KeyboarD |
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numeric keypad |
| numeric keypad, and Lock key |
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| Motherboard |
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does not work |
| to turn on number lock. |
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| Avoid touching touch pad while |
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| booting or resuming. |
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PS/2 keyboard |
| Check devices separately. |
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and mouse with Y- |
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| PS/2 device |
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adapter do not work |
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| Motherboard |
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Service Manual |