HP 14XL250 TouchPad/Pointing Device Interface Test Error Codes, DVD or CD Drive Test Error Codes

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Presario 1400 Series

Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340, XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356

Audio, DVD or CD, and TouchPad/Pointing Device Test Error Codes

Audio Test Error Codes

Error Code

3206-xx

Description

Audio System Internal Error.

Recommended Action

Replace the system board and retest.

TouchPad/Pointing Device Interface Test Error Codes

Error Code

8601-xx

8602-xx

Description

Mouse test failed. Interface test failed.

Recommended Action

1.Replace the TouchPad and retest.

2.Replace the system board and retest.

DVD or CD Drive Test Error Codes

Error Code

3301-xx

3305-xx

6600-xx

6605-xx

6608-xx

6623-xx

Description

DVD or CD drive read test failed. DVD or CD drive seek test failed. ID test failed.

Read test failed. Controller test failed. Random read test failed.

Recommended Action

1.Replace the DVD or CD and retest.

2.Verify that the speakers are connected.

3.Verify that drivers are loaded and properly installed.

4.Replace the DVD or CD drive and retest.

5.Replace the system board and retest.

16 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1400 SERIES

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Contents Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Locating Additional Information Battery XL240 XL241 XL242 DisplayProcessor Hard Drive CD or DVD DriveXL247-250 XL340 XL341 XL342 Display TV-Out XL343 XL344 XL345 DisplayXL346 XL350 XL352 Display TV-Out XL355 XL356 DisplayFront of Unit DescriptionInternet Zone Buttons and Lights Front Bezel Components No. DescriptionRight Side Components Left Side Components Underneath the Unit Rear Connectors Dimensions WeightStand-Alone Battery Pack Li-Ion Pack AC Power Requirements InputRelative Humidity non-condensing AltitudeShock VibrationSystem Interrupts System Interrupts Hardware IRQ System FunctionSystem I/O Addresses System Function Shipping Configuration System DMAHardware DMA System Function Address HexPresario 1400 Series System Memory Catalog Memory Address System FunctionDisplay Dimensions 13-in HPA Display 12.1-in 13.0-in Active AreaContrast Ratio Brightness13.3-in TFT Display 12.1-in DimensionsWi DthCylinders High/Low Number of Read/Write Heads Memory ExpansionSystem Memory Expansion Board Memory Total Memory Logical Configuration Hard Drive Drive Type 12.0 GB 18.0 GB Capacity Per DriveSeek Times Transfer Rate AtSpin Up Time Data Buffer Capacity CD/DVD Drive 24x CD-ROM Dimensions Weight Rotational Speed Typical Transfer RateAccess Time Energy Temperature RequirementsOperating Lifetime Pin Assignments Universal Serial BusExternal Monitor External MonitorRJ-45 NIC RJ-45 NICVideo AC AdapterBattery and Power Management Full Off Standby Mode Hibernation Mode Off Mode IndicatorsAutomatic ActivationHome/Office Desk Power Scheme AC Power Battery Power Always OnPortable/Laptop Alarms Default Alarm Settings Low Battery Critical BatteryIncreasing Battery Pack Operating Time Battery Charge Time Li-ion Battery Pack Battery Power Maximizing the Energy StoredDisposing of a Used Battery Pack Troubleshooting Preliminary Steps Run the Computer Checkup TestClearing the Power-On Password Power-On Self-Test Post Power-On Self-Test Messages 102-System Board FailureSystem Options Not Set Recommended ActionXX000YZZ 201-Memory Error Probable Cause Compaq Diagnostics Run Computer Checkup Test View System Information InspectComputer Checkup Test View System Information Inspect ROMDiagnostic Error Codes Memory, Keyboard, and Parallel Printer Test Error Codes Error CodeDiskette Drive and Serial Test Error Codes Description Recommended ActionHard Drive Test Error Codes Video Test Error Codes Video Test Error Codes 2458-xx 2468-xx 2477-xx 2478-xx 2480-xx TouchPad/Pointing Device Interface Test Error Codes DVD or CD Drive Test Error CodesTroubleshooting without Diagnostics Before Replacing Parts Solving Minor Problems Problem Solving Audio Problems Probable Cause SolutionSolving Battery Pack/Gauge Problems Presario 1400 Series Solving Battery Pack/Gauge Problems Probable Cause Solution Solving DVD or CD Drive ProblemsSolving Diskette Drive Problems Solving Diskette Drive ProblemsSolving Display Problems Solving Display ProblemsBacklight brightness cannot be adjusted with Fn+F7 or Fn+F8 Solving Display Problems Probable Cause Solution Solving Hard Drive Problems Solving Hard Drive ProblemsSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Keyboard and Numeric Keypad Problems Solving Keyboard/Numeric Keypad ProblemsSolving Memory Problems Problem Solving Memory Problems Probable Cause SolutionSolving PC Card Problems ProblemSolving Power Problems Solving Power Problems Probable CauseSolving Printer Problems Solving Printer ProblemsSolving TouchPad/Pointing Device Problems Solving TouchPad/Pointing Device ProblemsRemoval Sequence Serial NumberElectrostatic Discharge Generating StaticScrews Service ConsiderationsTool and Software Requirements Presario 1400 Series Battery Pack Presario 1400 Series Cosmetic Side Covers Speaker Port Covers Modem/Memory Access Door Modem or Network/Modem Combo Card Extended Memory Card DVD, CD-Rom, or CD-RW Drive Presario 1400 Series Hard Drive Presario 1400 Series Service Removable Parts Electrostatic Discharge Service Considerations Cable Illustrations Cables and ConnectorsCables Connectors and Plastic Parts ZIF ConnectorsSpeaker Assembly Cable Keyboard Ribbon Cable Internet Button Board Cover Presario 1400 Series Keyboard PCA Button Board Presario 1400 Series Display Panel Assembly MP3 Zone Cover Heatspreader with Fan Assembly Fan Assembly Palmrest Cover with TouchPad Upper CPU Presario 1400 Series Modem/Modem-NIC Combo Cable Presario 1400 Series MP3 Audio Board Presario 1400 Series Speaker Assembly Presario 1400 Series System Board Presario 1400 Series Presario 1400 Series Processor Presario 1400 Series Replacing the Processor Parts Catalog System Unit Boards Display Assembly Mass Storage Devices Spare Part Items No. DescriptionMiscellaneous Hardware Kit Spare Part Items Description Miscellaneous Hardware KitMiscellaneous Parts Spare Part Items DescriptionBuild-to-Order Models Build-to-Order ModelsPart Applicable Models Availability Number Alphabetical Spares ListingSpare Part Description Part Number Part Applicable Models Number 218497-001

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