HP Docking System manual Troubleshooting

Page 28

Troubleshooting

There are many ways to get information and technical support for your OmniBook and docking system. If you have a question about your docking system that this manual does not answer, you can try any of the following sources:

The online OmniBook User’s Guide

The online manual provides complete instructions about how to operate and maintain your OmniBook. You can view the manual online or print it.

The World Wide Web

The HP Web site provides a wealth of information about HP mobile-computing products. Here you can download new software and drivers, get detailed setup instructions, or view a list of common questions and answers. You can also find out how to get information and ask questions through CompuServe and America Online. The HP Web site address is http://www.hp.com/go/omnibook

Technical Support

If you’d like to talk to a trained representative, you can call Technical Support. If the product is under warranty, the technical assistance is normally free. Your only charge will be the telephone call and you will speak directly to a support specialist.

The Technical Support telephone number for your area is listed in the Support and Service booklet that you received with your OmniBook.

HP First (automated fax service)

You can also use the HP automated fax service. Through HP First, you can access thousands of documents that provide help or information by fax.

The HP First telephone number is:

(800)333-1917 (inside U.S. and Canada).

(208)344-4809 (outside U.S. and Canada).

1-28

Image 28
Contents HP OmniBook Docking System User’s Guide Edition History Contents Page Using the Docking System Getting Started How to Use This manual About Your OmniBook ManualsTo set up the docking system Understanding the BasicsWarranty invalid To dock the OmniBook Tilt footTo undock the OmniBook To set a docking password Other ControlsTo manually undock the OmniBook To attach a security cable To understand docking status lights Making Connections To connect an external keyboard To connect a PS/2 mouseSerial connector To connect a serial mouseTo switch back to the internal pointing device To connect an external displayTo enable the built-in and external displays Simultaneously To connect a parallel deviceTo connect a serial device Headphones or external speakersTo connect your audio equipment To connect Scsi devices Microphone or external audio source such as a CD playerTo install an expansion card ISA cards PCI card To remove a device from the undocked configuration Confirm Device RemovalPage Troubleshooting Troubleshooting Solving Problems If you’re using Windows 95 and OmniBook won’t undock If you need to replace a lost or damaged power cordIf an external PS/2 mouse or keyboard doesn’t work If the network connections don’t workIf a network-enabled system locks up when rebooting If Scsi devices don’t workIf your docking password isn’t accepted Specifications and Regulatory Information To contact Hewlett-Packard Regulatory Information Canada JapanEurope EMC