HP ep9012, ep9010 manual If the image is stretched, If the projected colors seem slightly wrong

Page 58

Fixing problems

If the image is stretched:

❏On the projector or remote control, press the picture mode button one or more times to see if one of the picture modes makes the image the correct size.

❏Press menu, go to Picture > Customize picture mode > Stretch. Try the different settings.

❏If the source device sends wide-screen output, press menu, go to Picture > Shape settings, and try setting Widescreen input to Yes. Otherwise, set it to No.

If the projected colors seem slightly wrong:

❏Press menu, go to Picture > Color settings, and adjust the color settings as needed.

❏Press menu, go to Picture > Color settings > Color space. Try the different settings.

❏Press menu, go to Help > Diagnostics, and run the color test.

If the projected colors seem completely wrong:

❏Be sure the pins on the cable connectors are not bent or broken.

❏Press menu, go to Picture > Color settings > Color space. Try the different settings.

❏Press menu, go to Help > Diagnostics, and run the color test.

❏Press menu, go to Picture > Color settings > Reset color settings, and press ok.

❏Press menu, go to Setup > Reset all settings, and press ok.

If the picture is not clear (ghost images, smearing, poor quality):

❏Be sure the video cable you are using is coaxial cable rated at 75 ohms. Any other cable or impedance rating can reduce picture quality.

❏The video cable connecting the video source to the projector probably must be higher quality, especially if the cable is longer than about 3 m (10 ft). Low-loss cable is recommended for longer distances to avoid degrading or losing the picture

If a DVI source is not displayed when the DVI port is selected:

❏Press menu, go to Setup > DVI compatibility, and select Standard

DVI.

58	User’s Guide

Image 58

Contents HP ep9010 Series Instant Cinema Digital Projector First Edition July Contents Showing video Index Contents Setting up Safety precautionsIdentifying the contents of the box What’s in the box?Identifying common features Projector at a glanceProjector buttons and lights Identifying major componentsIdentifying the projector buttons and lights Back panel Identifying back panel componentsRemote control Identifying features of the remote controlAccessories Setting up the projectorPlanning your layout Setting up Setting up Image size relative to distance from the screen Connecting power Connecting a video source Connecting a component-video source Connecting an S-video source Connecting a composite-video source Connecting a DVI source Connecting a Scart source Connecting a sound system Setting up Connecting several video sources Connecting a computer Turning the projector on and off Turning the projector onTurning the projector off Moving the projectorSelecting a source Making basic adjustmentsAiming the projector Adjusting the focus and zoom Changing the picture mode Press menu and go to Picture Customize picture modeAdjusting the shape of the picture Adjusting a slanted picture Adjusting the volumeSetting up Using the built-in DVD player Playing DVDs and CDsPlaying a DVD Using special play options Opening the DVD menuShowing pictures Playing audio CDsResume playing music Play/pause Playing DVDs and CDs Hiding or showing the picture Showing videoShowing the video source Showing a computer screenShowing video Adjusting the picture Adjusting the projectorAdjusting the picture and sound Adjusting the soundAdjusting the projector setup Using the on-screen menuChanging settings using the on-screen menu Input menu Picture menuSource or each viewing environment. You can also Sound menu Setup menuHelp menu Adjusting the projector Maintaining the projector Cleaning the projector lensGetting the projector status Replacing the lamp module Replacing the lamp module requires special considerationReplacing the battery in the remote control Maintaining the projector If the red temperature light is on or blinking Fixing problemsTroubleshooting suggestions If both red warning lights are blinkingStart-up problems Picture problemsIf the image is too small or too large If the image is out of focusIf the image has slanted sides If the projected colors seem slightly wrong If the image is stretchedIf the projected colors seem completely wrong If a message shows an error message DVD player problemsIf a computer display is projected with low resolution If the image disappears from the computer screenSound problems If the projector stops responding to all controls Interruption problemsIf no sound is coming out of an external sound system If the lamp shuts off during a showIf the remote control does not operate Testing the projectorRemote control problems If the lamp burns out or makes a popping soundSupport Support and warrantyContacting HP support Americas Extent of limited warranty Limited warrantyHP digital projector limited warranty statement Obtaining HP repairLimitations of warranty Limitations of liabilityLocal law Support and warranty Specifications ReferenceOperating Video mode compatibility LED safety Safety informationLaser safety Laser dataRegulatory information Mercury safetyConnections to peripheral devices Canada Japan Korea InternationalDeclaration of conformity Reference Index Index Index Index Page Page Page 5990-3664 Mercury Safety

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