HP ep9010, ep9012 Interruption problems, If no sound is coming out of an external sound system

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Fixing problems

If the internal DVD player is playing a DVD with DTS sound, press DVD menu and turn off the DTS sound and turn on stereo or Dolby sound. DTS sound plays only on a DTS-compatible sound system connected to the projector’s digital audio output.

Press menu, go to Help > Diagnostics, and run the sound test.

Be sure that the mute and volume settings are correct on the source device, such as a VCR, camcorder, or computer.

If no sound is coming out of an external sound system:

If you are playing an external source, be sure you have an audio cable securely connected between the source device and the sound system. The digital audio output from the projector functions only while playing the internal DVD player.

If you are playing the internal DVD player, be sure you have a correct cable connecting the projector to the sound system—either a digital audio cable connected between digital audio ports, or a standard audio cable connecting stereo audio ports.

Press menu, go to Sound, and check that Mute is turned off. The volume control does not affect the digital audio output and the stereo audio output.

If the internal DVD player is playing a DVD with DTS sound, press DVD menu and turn off the DTS sound and turn on stereo or Dolby sound. DTS sound plays only on a DTS-compatible sound system connected to the projector’s digital audio output.

If the projector speakers interfere with an external sound system:

Press menu, go to Sound > Internal speakers, and turn off the speakers

Interruption problems

If the projector stops responding to all controls:

If possible, turn off the projector, then unplug the power cord and wait at least 15 seconds before reconnecting power.

If the lamp shuts off during a show:

A minor power surge might cause the lamp to shut off. This is normal. Wait a few minutes, then power on the projector.

If a red warning light is on or blinking, see “Warning light problems” on page 55.

User’s Guide

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Contents HP ep9010 Series Instant Cinema Digital Projector First Edition July Contents Showing video Index Contents Safety precautions Setting upWhat’s in the box? Identifying the contents of the boxProjector at a glance Identifying common featuresIdentifying major components Projector buttons and lightsIdentifying the projector buttons and lights Identifying back panel components Back panelIdentifying features of the remote control Remote controlAccessories Setting up the projectorPlanning your layout Setting up Setting up Image size relative to distance from the screen Connecting power Connecting a video source Connecting a component-video source Connecting an S-video source Connecting a composite-video source Connecting a DVI source Connecting a Scart source Connecting a sound system Setting up Connecting several video sources Connecting a computer Turning the projector on Turning the projector on and offMoving the projector Turning the projector offSelecting a source Making basic adjustmentsAiming the projector Adjusting the focus and zoom Press menu and go to Picture Customize picture mode Changing the picture modeAdjusting the shape of the picture Adjusting the volume Adjusting a slanted pictureSetting up Playing DVDs and CDs Using the built-in DVD playerPlaying a DVD Opening the DVD menu Using special play optionsPlaying audio CDs Showing picturesResume playing music Play/pause Playing DVDs and CDs Showing the video source Showing videoHiding or showing the picture Showing a computer screenShowing video Adjusting the picture and sound Adjusting the projectorAdjusting the picture Adjusting the soundAdjusting the projector setup Using the on-screen menuChanging settings using the on-screen menu Picture menu Input menuSource or each viewing environment. You can also Sound menu Setup menuHelp menu Adjusting the projector Maintaining the projector Cleaning the projector lensGetting the projector status Replacing the lamp module requires special consideration Replacing the lamp moduleReplacing the battery in the remote control Maintaining the projector Troubleshooting suggestions Fixing problemsIf the red temperature light is on or blinking If both red warning lights are blinkingPicture problems Start-up problemsIf the image is too small or too large If the image is out of focusIf the image has slanted sides If the projected colors seem slightly wrong If the image is stretchedIf the projected colors seem completely wrong If a computer display is projected with low resolution DVD player problemsIf a message shows an error message If the image disappears from the computer screenSound problems If no sound is coming out of an external sound system Interruption problemsIf the projector stops responding to all controls If the lamp shuts off during a showRemote control problems Testing the projectorIf the remote control does not operate If the lamp burns out or makes a popping soundSupport Support and warrantyContacting HP support Americas HP digital projector limited warranty statement Limited warrantyExtent of limited warranty Obtaining HP repairLimitations of liability Limitations of warrantyLocal law Support and warranty Reference SpecificationsOperating Video mode compatibility Laser safety Safety informationLED safety Laser dataRegulatory information Mercury safetyConnections to peripheral devices Japan Korea International CanadaDeclaration of conformity Reference Index Index Index Index Page Page Page 5990-3664 Mercury Safety
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