HP XB3000 manual Troubleshooting, Before Replacing Parts

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Troubleshooting

ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

This chapter contains troubleshooting information for the expansion base. Carefully match the symptoms of the malfunction against the problem description in the troubleshooting tables to avoid a misdiagnosis. Refer to Chapter 5 for all removal and replacement procedures.

Follow these guidelines when troubleshooting:

■Complete the recommended actions in the order in which they are given.

■When the problem is resolved, do not complete the remaining troubleshooting steps.

2.1Before Replacing Parts

When troubleshooting a problem, check the following list for possible solutions before replacing parts:

■Be sure that cables are connected properly to the suspected defective part.

■Be sure that all required device drivers are installed on the computer.

Maintenance and Service Guide

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Contents Maintenance and Service Guide Page Contents Removal and Replacement Preliminaries Product Description Product Description Features Component Function External ComponentsFront Components Right-Side Components ComponentFunction Left-Side ComponentRear Panel Components Rear Panel Components Keyboard Components Wireless Accessories Select Models OnlyDesign Overview Adjusting the Expansion Base Using the Expansion BaseLowering the Expansion Base Connecting to AC Power Connecting the Expansion Base to AC Power Connecting the Computer Sliding the Computer into the Expansion Base Extracting the Expansion Cable Connecting the Expansion Cable Using the HP Expansion Accessory Adapter Connecting the HP Expansion Accessory Adapter Product Description Synchronizing Wireless Devices Select Models Only Synchronizing the Wireless Receiver and Wireless Mouse Before Replacing Parts TroubleshootingProblem Possible Cause Solution Problems and SolutionsDocking Problems and Solutions Undocking Problems and Solutions Printers and Faxes External Device Problems and SolutionsProperties ProcessorNew device is not recognized as part of the system MultiBay II Problems and Solutions Optical Drive Problems and SolutionsGetting More Information Troubleshooting Serial Number Location Illustrated Parts CatalogExpansion Base Major Components Hard drive power cords HP Expansion Accessory AdapterSpare Parts Expansion Base Major Components HP xb3000 Notebook Expansion BaseSpare Parts Wireless Components Wireless ComponentsWireless receiver 417335-001 Wireless keyboard Wireless mouseSpare Parts Hard Drive Components Hard Drive ComponentsHard drive-300-GB,* Serial ATA Hard drive carrierSpare Part Number Description Sequential Part Number ListingSpare Parts Sequential Part Number Listing Tools Required Removal and Replacement PreliminariesPlastic Parts Service ConsiderationsPreventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Use the following grounding precautions at workstations Workstation PrecautionsGrounding Equipment and Methods Static-Shielding Materials Typical Electrostatic Voltage LevelsRelative Humidity Event 10% 40% 55% Material Use Voltage Protection LevelRemoval and Replacement Procedures Serial Number Preparing the Expansion Base for Disassembly Disassembly Sequence ChartDisassembly Sequence Chart # of Screws RemovedHard Drive Components Installing an Optional Hard DriveRemoving the Hard Drive Carrier Removing the Hard Drive Carrier Rear Panel Inserting the Hard Drive into the Hard Drive Carrier Connecting the Hard Drive Carrier Rear Panel Installing the Hard Drive Carrier Connecting the Hard Drive AC Adapter Expansion Base SpecificationsHard Drive 300-GB Screw Listing Head Color Qty Length Thread Width Black Where usedTable A-1 Phillips PM2.5×7.0 Screw Table A-2 Phillips PM2.5×5.0 Screw Color Qty Length Thread Width Silver Where usedTable A-3 Phillips PM3.0×4.0 Screw Table B-1 Audio-In Microphone Jack Connector Pin AssignmentsPin Signal Table B-2 Audio-Out Headphone Jack Table B-3 External Monitor Port Table B-4 RJ-45 Network Jack Table B-5 Video-Out Jack Table B-6 Universal Serial Bus Conductor Power Cord Set Power Cord Set RequirementsGeneral Requirements Country/Region Accredited Agency Applicable Note Number Conductor Power Cord Set RequirementsCountry-Specific Requirements Kema Index Index Index-3