HP LJ475UT Troubleshooting and support, Computer is unable to start up, Computer screen is blank

Page 87

A Troubleshooting and support

The following sections are included in this appendix:

●Troubleshooting

●Contacting customer support

●Labels

Troubleshooting

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up:

●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

●If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause:

●The computer may be in the Suspend state or in Hibernation. To exit Suspend or Hibernation, briefly press the power button. Suspend and Hibernation are energy-saving features that turn off the display. Suspend and Hibernation can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level. To change these and other power settings, right-click the Battery icon, in the notification area, at the far right of the taskbar, and then click Preferences.

●The computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously. When you press fn+f4

Troubleshooting 77

Image 87

Contents HP Notebook User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents VGA Drives Performing a system recovery Backing up your information Cleaning products Page Finding information WelcomeResources For information about Finding informationGetting to know your computer TopTouchPad Lights Buttons Control Center System Power ManagementFn key KeysEsc key Front Right Left Left Display Bottom Networking Using an Internet service provider ISP Turning wireless devices on and off Identifying wireless and network status iconsCreating a wireless connection Using a WlanSetting up a new Wlan Connecting to an existing WlanRoaming to another network Protecting your WlanConnecting a modem cable Using Bluetooth wireless devices select models onlyConnecting to a wired network Using a modem select models onlyConnecting a country- or region-specific modem cable adapter Connecting to a local area network LAN select models only Using the keyboard Keyboard and pointing devicesIdentifying the hotkeys Using the keyboard Using the embedded numeric keypad Using keypadsTurning the embedded numeric keypad on and off Using the integrated numeric keypadUsing the TouchPad Using an optional external numeric keypadTurning the TouchPad off and on Using TouchPad gestures NavigatingSelecting Setting pointing device preferences ScrollingPinching/Zooming Multimedia Using the media activity keysUsing the audio features Adjusting the volume Checking your audio functions Using the Webcam select models onlyVGA Using video devicesConnecting an Hdmi device select models only Configuring audio for Hdmi select models only Shutting down the computer Power managementInitiating and exiting Hibernation Setting power optionsUsing power-saving states Initiating and exiting SuspendViewing the current power management settings Using battery powerUsing the Power icon Using power managementDisplaying the remaining battery charge Inserting or removing the battery Charging a battery Maximizing battery life Managing low battery levelsIdentifying low battery levels Conserving battery power Storing a batteryResolving a low battery level Using external AC power Disposing of a used batteryReplacing the battery Testing an AC adapter Handling drives DrivesRemoving the hard drive Replacing or upgrading the hard driveLift the hard drive 3 out of the hard drive bay Drives Installing a hard drive Page Removing an optical disc Using optical drives select models onlyIdentifying the installed optical drive Inserting an optical discWhen the disc tray opens normally Page Using Digital Media Slot cards select models only External cards and devicesInserting a digital card Removing a digital card Configuring an ExpressCard Using ExpressCards select models onlyInserting an ExpressCard Removing an ExpressCard Using a USB deviceRemoving a USB device Connecting a USB deviceUsing optional external drives Using optional external devicesMemory modules Page Page Page Page Protecting the computer SecurityUsing passwords Setting passwords in the operating systemSetting passwords in Computer Setup Managing an administrator password Entering an administrator passwordManaging a power-on password Entering a power-on password Using firewall softwareInstalling an optional security cable Performing a system recovery Backing up your information Backup and RecoveryPerforming a system recovery Backing up your information Navigating and selecting in Computer Setup Computer SetupStarting Computer Setup Using Computer SetupRestoring factory settings in Computer Setup Updating the BiosDownloading a Bios update Determining the Bios versionComputer screen is blank Troubleshooting and supportTroubleshooting Computer is unable to start upAn external device is not working Software is functioning abnormallyComputer is on but not responding Computer is unusually warmOptical disc tray does not open for removal of a CD or DVD Wireless network connection is not workingComputer does not detect the optical drive Disc does not playMovie is not visible on an external display Contacting customer support Component LabelsCleaning products Cleaning your computerInput power SpecificationsOperating environment Electrostatic discharge USB IndexJacks