40 VQT3X51
Reference

Troubleshooting guide

Before requesting service, please perform the
following steps.
The following do not indicate a proble m with this u nit:
– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.

∫Unit doesn’t respond to remote

control or front panel buttons.

Press and hold [
Í
/I] on the main unit for 3 seconds.
– If s till unable to power th e unit off, disconnec t the pow er
cord, wait 1 minute, then reconnect the power cord.

∫Cannot eject disc.

The unit may have a problem.
1While the unit is off, press and hold [OK], [B]
and [Y] on the remote control at the same
time for more than 5 seconds.
–“00 RET” is displayed on the unit’s display.
2Repeatedly press [1] (right) on the remote
control or [Í/ I] on the unit until “06 FTO” is
displayed on the unit’ s display.
3Press [OK] on the remote control or
[<OPEN/CLOSE] on the unit.
To return to the factory preset.
¾Select “Yes” in “Restore Default Settings” in
the Setup menu. (>36)
To return all settings to the factory preset.
¾Reset the unit as follows:
1While the unit is off, press and hold [OK], [B]
and [Y] on the remote control at the same
time for more than 5 seconds.
–“00 RET” is displayed on the unit’s display.
2Repeatedly press [1] (right) on the remote
control or [Í/I] on the unit until “08 FIN” is
displayed on the unit’s display.
3
Press and hold [OK] on the remote control or
[
<
OPEN/CLOSE] on the unit for at least 3 seconds.
This unit is turned off when the input for the
TV is switched.
¾
This is a normal phenomenon when using VIERA
Link (HDAVI Control 4 or later). For details please
read the operating instructions for the TV.
The remote control doesn’t work properly.
¾
Change the batteries in the remote control. (
>
8)
¾
The remot e contr ol and main un it are using differ ent
codes. If “SET
” is displayed on the unit’s display
when a button is pressed on the remote control,
chan ge the code on the remote control .
(>
36, 44)
The TV tuner mode is not displayed when the
TV is swit c he d on.
¾
This phenomenon may occur, depending on the
TV setting, when “Quick Start” is set to “On”.
¾Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI cable
to a different HDMI input terminal or by
changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
¾The ratings level returns to the factory preset.
1While the unit is on, press and hold [OK], [B]
and [Y] on the remote control at the same
time for more than 5 seconds.
–“00 RET” is displayed on the unit’s display.
2Repeatedly press [1] (right) on the remote
control or [Í/I] on the unit until “03 VL” is
displayed on the unit’s display.
3Press [OK] on the remote control or
[<OPEN/CLOSE] on the unit.
This unit does not recognize the USB
connection correctly.
¾Disconnect and reconnect the USB cable. If it
still does not recognize the connection, turn
the power of this unit off and on again.
¾USB devices may not be recognized by this
unit when connected using the following :
Do you have the latest firmware installed?
Firmware updates may be released to correct
operating irregularities that are discovered
with certain movies. (>16)
4
Make the following checks and visit our
website for more information.
For U.S.A.:
www.panasonic.com/help
Enter the model number.
For Canada:
http://www.panasonic.ca
4
Or visit our website to find a service
center.
You can find a service center near you easily
on our website.
Other support inf or mation :
“Customer Services Directory (United St ates
and Puerto Rico)” (>50) or “Limited
Warranty (Only for CANADA)” (>51).

General operation

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