HP Dv6-7020us manual Troubleshooting and support

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13 Troubleshooting and support

●Troubleshooting

●Contacting customer support

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Table of contents Using Sleep or Hibernation Managing and sharing information Securing your computer and information Input power Operating environment Page Starting right Best practicesFun things to do More HP resources Resource ContentsFinding your hardware and software information Getting to know your computerFront Component DescriptionRight side Using Sleep or Hibernation onRight side Left side Rear Communication and Chat CyberLink YouCam DisplayWebcam light On The webcam is in use TouchPad TopSleep or Hibernation on LightsButtons, speakers, and fingerprint reader select models only Speakers Produce sound Keys By selecting Start Control Panel HardwareSound Beats Audio Control Panel Num lock key Bottom Component LabelsConnecting to a network Connecting to a wireless networkUsing the wireless controls Using the wireless button Using HP Connection Manager select models onlyUsing operating system controls Using an Internet service provider Using a WlanSetting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Using Bluetooth wireless devices select models onlyConnecting to a local area network LAN Multimedia Features Enjoying entertainment featuresSelect Start Control Panel Hardware Using the webcamConnecting speakers Using audioConnecting a microphone Connecting headphonesUsing Beats Audio Accessing Beats Audio Control PanelChecking the sound Using videoConnecting a VGA monitor or projector Connecting an Hdmi TV or monitor Using Intel Wireless Display select models only Configuring audio settings with Hdmi TVManaging your audio and video files Using the keyboard and pointing devices Using ALT GR key combinations Using the keyboardUsing the action keys Icon Key DescriptionF10 Using the hot keys Using the keypadUsing the integrated numeric keypad Turning the TouchPad off or on Using the TouchPadSelecting NavigatingUsing TouchPad gestures Pinching/Zooming ScrollingFlicking RotatingManaging power Initiating and exiting Sleep Using Sleep or HibernationInitiating and exiting Hibernation Setting password protection on wakeupSelecting a power plan Using the power meterRunning on battery power Removing a user-replaceable batteryFinding battery information Conserving battery power Identifying low battery levelsStoring a user-replaceable battery Running on external power Disposing of a user-replaceable batteryReplacing a user-replaceable battery Shutting down the computer Using HP CoolSense select models onlyConnecting a USB device Using a USB deviceManaging and sharing information Type DescriptionRemoving a USB device Connecting a powered USB deviceInserting and removing digital storage cards Using optical drives Inserting an optical disc Sharing drives on the network Removing an optical discMaintaining your computer Improving performanceHandling drives Replacing a hard drive Page Using HP 3D DriveGuard Using Disk DefragmenterUsing Disk Cleanup Adding or replacing memory modules Page Page Cleaning the display, sides, and cover Cleaning your computerCleaning the TouchPad and keyboard Updating programs and driversTraveling with or shipping your computer Securing your computer and information Computer risk Security featureLocating your security software Using passwordsSetting Windows passwords Setting Setup Utility Bios passwordsPassword Function Using HP SimplePass Using the fingerprint reader select models onlyUsing your registered fingerprint to log on to Windows Registering fingerprintsUsing Internet security software Using antivirus softwareUsing firewall software Installing software updates Installing Windows security updatesInstalling HP and third-party software updates Securing your wireless network Using an optional security cable lockBacking up your software applications and information Using Setup Utility Bios and System Diagnostics Starting Setup Utility BiosUpdating the Bios Downloading a Bios update Determining the Bios versionUsing System Diagnostics Backing up, restoring, and recovering Creating backupsCreating recovery media to recover the original system What you need to know Creating system restore pointsCreating a system restore point Tips for a successful backupBacking up system and personal information Creating a backup using Windows Backup and Restore Restoring to a previous system restore point Restore and recoveryRecovering the original system using HP Recovery Manager Restoring specific files using Windows Backup and RestoreRecovering using the recovery media Recovering using HP Recovery partition select models onlyChanging the computer boot order Specifications Input powerInput power Rating Operating environment Troubleshooting and support Troubleshooting Disc drive problemsWireless connection problems Cannot connect to a preferred network Cannot connect to a WlanWlan connection is very weak Current network security codes are unavailableAudio problems Cannot connect to the wireless routerNetwork status icon is not displayed Power management problems Resolving a low battery levelTroubleshooting an AC adapter Page Contacting customer support Electrostatic Discharge Index BiosHdmi