Solving Problems with Your Computer
Troubleshooting Techniques
Power and battery problems
If the computer turns off immediately after it turns on
•Battery power is probably extremely low. Plug in the AC adapter or insert a newly charged battery.
If the computer keeps beeping
•The computer beeps repeatedly or displays a warning when the battery is low. Save your work, shut down the computer immediately, and insert a charged battery or plug in the AC adapter.
If the battery doesn’t charge
•Make sure the AC adapter is plugged into the power source and that the light on the adapter is on.
•If you're using a power strip, remove the AC adapter from the power strip and plug it directly into a wall outlet.
•Make sure the battery is fully installed and locked in place.
•Turn off the computer, then make sure the battery contacts are clean and that the AC adapter cables are fully plugged in.
•Move the computer away from any nearby heat source. Unplug the AC adapter and allow the battery to cool down. An elevated battery temperature prevents charging.
•If another battery is available, try it.
•If another AC adapter is available, try it.