HP 8760w SQ575UP#ABA manual Menu

Page 55

Solving Problems with Your Computer

Testing Hardware Operation

9.Select and run the appropriate tests. Tests are listed only for detected hardware. Press the following keys to run tests:

Enter	Runs the highlighted test.
F5 or	Marks or unmarks the highlighted test.
Space
F6	Marks or unmarks all tests in the current
	menu.
F7	Marks or unmarks all tests in all menus.
F10	Run all marked tests.

10.Save the Support Ticket. Press T to update and display a Support Ticket containing system and test information.

11.When you have finished running advanced tests, press ESC to exit.

12.Optional: to save the Support Ticket to a floppy disk, press F7 then ALT+C.

13.Exit. Press F3 and then any key to exit and reboot.

14.Optional: open the Support Ticket. In Windows, click Start, All Programs, HP e-Diagtools, e-Diagtools for Windows.

15.Click View to display the Support Ticket.

16.To add information about your problem, click Comments and type the information, then click OK.

To save or print the Support Ticket, click Save As or Print.

To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e-mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.

e-Diagtools for Windows can also update the version of e-Diagtools on your computer’s hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.

If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the Recovery CD. Boot from the CD and select the diagnostics option.

Startup Guide

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Contents HP Notebook PC Startup Guide Startup Guide HP Software Product License Agreement Startup Guide Edition History Page Contents Startup Guide Introducing Your Computer To find more information Taking InventoryTop and right side view Identifying Parts of the NotebookFront view Rear and left side view Bottom view Status lights To install the battery Setting Up the ComputerTo connect AC power To connect a phone line To turn on the computer To set up WindowsTo register your computer To reset your computer Page Using Your Computer To use the Fn hot keys Operating the ComputerTo use the touch pad Using Your Computer Operating the Computer Working in Comfort with a Notebook PC Using Your Computer Working in Comfort with a Notebook PC Page Traveling with Your Computer To use manual power management Managing Power ConsumptionSystem Hibernation To check the battery status Using Battery PowerTo respond to a low-battery warning Page Configuring and Expanding Your Computer Installing RAM Modules Removing RAM Modules Page Service and Support Hewlett-Packard Limited Warranty Statement Startup Guide To use the Reference Guide Getting Support for Your HP Notebook PCTo get help from the HP notebook web site To call HP for service and support Service and Support Getting Support for Your HP Notebook PC Omnibook XE3 Series Notebooks To receive warranty repair service Obtaining Repair ServiceTo prepare your computer for shipment Page Solving Problems with Your Computer Display problems Troubleshooting TechniquesHard disk drive problems Performance problems Keyboard, touch pad, and mouse problemsPower and battery problems Startup problems Testing Hardware Operation Menu To recover the factory installation of your hard disk Recovering and Reinstalling SoftwareStartup Guide Page Specifications and Regulatory Information Hardware and Bios Specifications Power cords Safety InformationBattery safety Laser safety Regulatory Information Responsible Party CanadaEuropean Union Russia JapanInternational EMC LAN IndexUSB