HP 435816-001 manual Troubleshooting resources

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Troubleshooting

Troubleshooting resources

If you experience computer problems, perform these troubleshooting steps in the order provided until the problem is resolved:

■Refer to “Quick troubleshooting,” the next section in this chapter.

■Access additional information about the computer and Web site links through Help and Support. Select Start > Help and Support.

✎Although many checkup and repair tools require an Internet connection, other tools can help you fix a problem when the computer is offline.

■Contact technical support for further assistance.

Getting Started

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Contents Getting Started Page Contents Next steps Index Identifying required hardware First-time setupComponent Refer to Appendix B, Backup and recovery, for instructions Setting up the computerInsert the battery Connect the computer to external power Turn on the computer First-time setup Create recovery discs recommended Set up the softwareQuick tour Top components Front components Left-side components ComponentComponent Right-side componentsRear components Bottom components Wireless antennae select models only Protecting the computer Next stepsProtecting the computer from viruses Protecting your system files Protecting the computer from power surgesProtecting your privacy Using the computer safely Next steps Connecting to a computer network Identifying and installing hardware Installing additional hardware and softwareLocating and installing software Select Start All Programs Software Setup Updating the software installed on the computerTurning off the computer correctly Finding the user guidesNext steps Troubleshooting resources TroubleshootingComputer is unable to start up Quick troubleshootingComputer screen is blank Computer is turned on but not responding Software is functioning abnormallyComputer is unusually warm Wlan connection is not working An external device is not workingHelp and Support Contacting technical support Choosing an ISP Connect to the Internet from your homeChoosing the type of Internet connection Using the New Connection WizardConnect to the Internet from your home Creating recovery discs Backup and recoveryBacking up your information When to back upBack up suggestions Backing up the entire hard drive Backing up specific files or foldersCreating recovery points Scheduling backups Performing a recovery from the recovery discs Performing a recoveryInitiating a recovery in Windows Performing a recovery from the hard driveOperating environment SpecificationsRated input power Index Index Regulatory, Safety and Envi ronmental Notices Index-4