HP 435816-001 manual Software is functioning abnormally, Computer is turned on but not responding

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Troubleshooting

Software is functioning abnormally

Follow these suggestions if the software becomes unresponsive or responds abnormally:

Restart the computer by clicking Start, clicking the arrow next to the Lock button, and then clicking Restart.

If you cannot restart the computer using this procedure, refer to the next section, “The computer is turned on but not responding.”

Run a virus scan. For information about using the antivirus resources on the computer, refer to “Protecting the computer from viruses” in Chapter 3, “Next steps.”

The computer is turned on but not responding

If the computer is turned on, but not responding to software or keyboard commands, turn off the computer by using the standard shutdown procedure:

1.Save your work and close all open applications.

2.Shut down the computer through the operating system by clicking Start, clicking the arrow next to the Lock button, and then clicking Shut Down.

4–4

Getting Started

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Contents Getting Started Page Contents Next steps Index First-time setup Identifying required hardwareComponent Setting up the computer Refer to Appendix B, Backup and recovery, for instructionsInsert the battery Connect the computer to external power Turn on the computer First-time setup Set up the software Create recovery discs recommendedQuick tour Top components Front components Left-side components Right-side components ComponentComponentRear components Bottom components Wireless antennae select models only Protecting the computer Next stepsProtecting the computer from viruses Protecting your system files Protecting the computer from power surgesProtecting your privacy Using the computer safely Next steps Connecting to a computer network Identifying and installing hardware Installing additional hardware and softwareLocating and installing software Updating the software installed on the computer Select Start All Programs Software SetupFinding the user guides Turning off the computer correctlyNext steps Troubleshooting Troubleshooting resourcesQuick troubleshooting Computer is unable to start upComputer screen is blank Software is functioning abnormally Computer is turned on but not respondingComputer is unusually warm An external device is not working Wlan connection is not workingHelp and Support Contacting technical support Connect to the Internet from your home Choosing an ISPUsing the New Connection Wizard Choosing the type of Internet connectionConnect to the Internet from your home Backup and recovery Creating recovery discsWhen to back up Backing up your informationBack up suggestions Backing up specific files or folders Backing up the entire hard driveCreating recovery points Scheduling backups Performing a recovery Performing a recovery from the recovery discsPerforming a recovery from the hard drive Initiating a recovery in WindowsSpecifications Operating environmentRated input power Index Index Regulatory, Safety and Envi­ ronmental Notices Index-4