HP 435816-001 manual Help and Support

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Troubleshooting

■If applicable, be sure that the wireless router (access point) is turned on and properly connected to the DSL or the cable modem.

■Disconnect and then reconnect all cables, and turn the power off and then back on.

✎For information on setting up a home wireless network connection, visit http://www.hp.com/go/techcenter/wireless

(English only).

✎For information on activating broadband wireless service, refer to the mobile network operator information included with your computer.

Help and Support

If the preceding questions and solutions did not address your problem, access Help and Support by selecting Start > Help and Support. Help and Support provides the following assistance:

■Information about the computer, such as model and serial number, installed software, hardware components, and specifications

■Answers to questions about using the computer

■Product information to help you learn to use the computer and operating system features

■Updates for the operating system, device drivers, and software provided on the computer

■Checkups for computer functionality

■Automated and interactive troubleshooting, repair solutions, and system recovery procedures

■Links to community forums of IT experts

Getting Started

4–7

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Contents Getting Started Page Contents Next steps Index Identifying required hardware First-time setupComponent Refer to Appendix B, Backup and recovery, for instructions Setting up the computerInsert the battery Connect the computer to external power Turn on the computer First-time setup Create recovery discs recommended Set up the softwareQuick tour Top components Front components Left-side components ComponentComponent Right-side componentsRear components Bottom components Wireless antennae select models only Protecting the computer Next stepsProtecting the computer from viruses Protecting your system files Protecting the computer from power surgesProtecting your privacy Using the computer safely Next steps Connecting to a computer network Identifying and installing hardware Installing additional hardware and softwareLocating and installing software Select Start All Programs Software Setup Updating the software installed on the computerTurning off the computer correctly Finding the user guidesNext steps Troubleshooting resources TroubleshootingComputer is unable to start up Quick troubleshootingComputer screen is blank Computer is turned on but not responding Software is functioning abnormallyComputer is unusually warm Wlan connection is not working An external device is not workingHelp and Support Contacting technical support Choosing an ISP Connect to the Internet from your homeChoosing the type of Internet connection Using the New Connection WizardConnect to the Internet from your home Creating recovery discs Backup and recoveryBacking up your information When to back upBack up suggestions Backing up the entire hard drive Backing up specific files or foldersCreating recovery points Scheduling backups Performing a recovery from the recovery discs Performing a recoveryInitiating a recovery in Windows Performing a recovery from the hard driveOperating environment SpecificationsRated input power Index Index Regulatory, Safety and Envi ronmental Notices Index-4