HP Embedded Firewall manual Troubleshooting the NIC Installation, Problems or Error Messages

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12Troubleshooting the NIC

Troubleshooting the NIC Installation

If you encounter any of the following problems or error messages, follow the steps in “Cleaning Up A Failed Installation” later in this chapter to resolve the problem.

Problems or Error Messages

•A red X or a A yellow exclamation point (!) appears by the name of the NIC in the Windows Device Manager.

•The Network Neighborhood icon does not appear on the Windows desktop.

•The NIC does not appear in the Network Configuration or Properties window.

•The NIC fails to authenticate the firmware image that the driver downloads, and then the following error message appears in the Microsoft Event Viewer: “DownloadRunTimeImage: Download Firmware Failed Image Authentication.”

•Error: “This device is not present, not working properly, or does not have all of the driver installed. Code 22.”

•Error: “Windows was unable to locate a driver for this device.”

•Error: “You have selected a plug and play adapter. Please turn off your machine and install the adapter. Then turn on your machine and reinstall.”

Cleaning Up A Failed Installation

If you encounter any of the problems or error messages listed above, or if the network driver installation failed or was not completed properly, follow the steps below to clean up your system and install the NIC correctly. This procedure:

•Removes all 3CR990B NIC drivers from your system.

•Removes the 3Com NIC Diagnostics program.

•Installs the latest network driver.

You can reinstall the 3Com NIC Diagnostics program after completing this procedure. See “Installing the 3Com NIC Diagnostics Program” on page 46 for instructions.

1Insert the installation CD in the CD-ROM drive. The Welcome screen appears.

2Click NIC Software.

3Click Installation Utilities.

4Click Undo Broken Installation and Uninstall.

You are given the option to Proceed or go Back. Before proceeding, write down your network settings so that you can refer to your notes when you reinstall the NIC.

5Click Proceed.

The uninstall process begins. A warning message appears.

6Click OK.

A message appears stating that all of the 3CR990B NICs have been removed from your system.

7Click OK.

8Exit the installation CD, and then exit Windows.

9Restart the computer.

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Contents User Guide 10/100 Secure Network Interface CardUnited States Government Legend Contents Installing and Configuring Data Encryption Offloads Configuring the NIC Running NIC Diagnostics Installing and Connecting the NIC Minimum Installation RequirementsInstallation Overview Safety Precautions Preparing the NIC and the ComputerNetwork Environment Cable Required Maximum Cable Length Installing and Connecting the NIC 3CR990B-97 NIC Installing the Network Driver Verifying the Network Driver InstallationInstall without Diagnostic Program-installs the driver only Double click Network ConnectionsWindows 2003 Server Driver Installation Windows XP Driver Installation Windows XP Driver Installation Windows 2000 Driver Installation Windows 2000 Driver Installation Windows NT 4.0 Driver Installation Click Have DiskVerifying the Network Driver Installation Windows 98 SE Driver Installation Windows 98 SE Driver Installation Novell NetWare Driver Installation Installing the Driver in Novell NetWare Server 5.1Installation During Novell OS Installation Installation with Novell Already Installed Identifying the Slot NumberChoose Select a driver Select Save parameters and load driverVerifying or Modifying NIC Parameters Load ODINEB.NLMRemoving Drivers from Autoexec.ncf Installing the Driver in Novell NetWare Server Page Linux 2.4 Driver Installation Cd /tmp/3c990/3c990 makeLinux 2.4 Driver Installation Overview Offloading Encryption ProcessingSelecting Basic or Strong Encryption Processing Configuring IPSec in Windows 2003, Windows XP, and Windows Creating a Security PolicyEncryption Type Level Description Clear the Activate the default response rule check box Defining the ConsoleCreating the Policy Select IP Security Policy Management, and then click AddCreating a Filter Binding the FilterCreating the Filter Action Binding the Filter Action Enabling EncryptionDisabling Encryption Select Un-assignInstalling and Configuring Data Encryption Offloads Installing 3Com Advanced Server Features for Windows About the Advanced Server Features3Com DynamicAccess Advanced Server Features Load Balancing FailoverServer Features Using Other NICs VLANsInstalling 3Com Advanced Server Software Verifying the InstallationConfiguring Groups and VLANs Planning the ConfigurationWorking With Server Features Number of VLANsCreating a Group Windows 2003, Windows XP, and WindowsWindows NT Adding NICs to a Group Specifying a Dedicated IP AddressClick Configure Creating a VlanChanging an IP Address Specifying Traffic PrioritiesSaving the Configuration Disabling Load Balancing for a GroupChanging the Primary NIC Removing a NIC from a GroupTroubleshooting a Load Balancing Configuration SymptomTipDisplaying NIC Properties Displaying Group PropertiesDouble-clickNetwork Adapters Value Offload Function Enables Enabling OffloadsConfiguring Offloads for a Group of Different NICs Configuring the NIC Default NIC SettingsOption Description Settings DisabledConfiguring the NIC AllConfiguration Methods Method Description RequirementsChanging General NIC Configuration Settings Installing the 3Com NIC Diagnostics ProgramStarting the 3Com NIC Diagnostics Program Using the 3Com NIC Diagnostics ProgramUsing the 3Com DOS Configuration Program Configuring the Managed PC Boot Agent MBA Enabling or Disabling the Boot ROM SettingBooting From the Network BBS BIOS-Compatible PCsNon-BBS BIOS-Compatible PCs Disabling the 3Com LogoTroubleshooting the NIC Interpreting the NIC LEDs3CR990B-97 NIC State MeaningViewing the NIC LEDs in the Diagnostics Program Troubleshooting Problems with the LEDs3CR990B-FX-97 NIC Accessing 3Com Support Databases Accessing the 3Com KnowledgebaseAccessing the 3Com NIC Help System Accessing Release Notes and Frequently Asked QuestionsTroubleshooting the NIC Installation Problems or Error MessagesCleaning Up a Failed Installation Troubleshooting the Network Connection Tip DescriptionTroubleshooting Remote Wake-Up Troubleshooting a Network ConnectionTroubleshooting Hubs RJ-45 Cabling Pinouts Copper NIC OnlyRemoving the Network Driver Windows 2003, Windows XP, and WindowsWindows NT Windows 98 SE Removing 3Com DynamicAccess Advanced Server Features From the Start menu, select Settings/Control PanelNetWare Running NIC Diagnostics Running the 3Com DOS Diagnostics ProgramRunning the NIC Diagnostics Tests Tab DescriptionRunning the Network Test Running the NIC TestClick Perform NIC Test Viewing the NIC LEDs in the 3Com Diagnostics Program Using the 3Com Icon in the Windows System TrayViewing Network Statistics Removing the 3Com NIC Diagnostics Program Enabling the IconDisplaying Network Statistics Running NIC Diagnostics 3CR990B-97 NIC Specifications HardwareNetwork Interface Standards Conformance3CR990B-FX-97 NIC Specifications Cabling Requirements RJ-45 Connector Pin Assignments Installing the 3Com DMI Agent About the 3Com DMI AgentInstalling the 3Com DMI Agent Click NIC Software Click Install 3Com DMI Agent NowSystem Requirements Network Management RequirementsPage Installing the 3Com DMI Agent Obtaining Support for your Product Contact Us Telephone Technical Support and RepairCountry Telephone Number Asia, Pacific Rim Country Telephone Number Europe, Middle East, and AfricaLatin America Country North America Telephone Support and Repair 1FCC Class B Statement Interference HandbookMIC Class B Compliance Korea Safety Compliance Statement FCC Declaration of Conformity