HP ep7100 manual Support and warranty, Contacting HP support

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Support and warranty

Support

Contacting HP support

HP provides expert advice on using your HP digital projector or solving problems with your digital projector. Support options and availability vary by product, country/region, and language. The HP support process works most effectively if you seek assistance in the following order:

Step 1: HP digital projector documentation

Use this owner’s manual and the setup guide included with the projector. From our experience, a large percentage of customer issues are addressed in the owner’s manual. Manuals in all supported languages are included on the CD shipped with the projector.

Step 2: HP e-support

HP e-support offers online, instant access to support information, helpful tips, and the latest updates 24 hours a day, seven days a week, at no cost to you. This service requires access to the Internet. Visit our website at http://www.hp.com/support.

Step 3: HP phone support

HP provides telephone support free of charge for as long as you own your projector. (Standard phone company charges may apply.) Telephone support is available in any country or region where the product is distributed by HP. HP e-support is always available at no cost—see “Step 2: HP e-support”.

See the following table for a list of phone numbers. For the latest phone numbers, visit http://www.hp.com/support. Have your projector’s model and serial number available when you call.

User’s Guide

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Contents HP ep7100 Series Home Cinema Digital Projector First Edition July Contents Showing video Index Contents Safety precautions Setting upWhat’s in the box? Identifying the contents of the box Identifying major components Identifying common featuresProjector at a glance Identifying the projector buttons and lights Projector buttons and lightsIdentifying back panel components Back panelRemote control Identifying features of the remote control AccessoriesPlanning your layout Setting up the projectorSetting up Image size diagonal Image size width Distance lens to screen Connecting power Connecting a video source Connecting a component-video source Connecting an S-video source Connecting a composite-video source Connecting a DVI source Connecting a Scart source Connecting a sound system Connecting several video sources Connecting a computer Turning the projector on Turning the projector on and offMoving the projector Turning the projector offAiming the projector Making basic adjustmentsSelecting a source Adjusting the focus and zoom Press menu and go to Picture Customize picture mode Changing the picture modeAdjusting the shape of the picture Adjusting the volume Adjusting a slanted pictureShowing the video source Showing videoHiding or showing the picture Showing a computer screenShowing video Adjusting the picture and sound Adjusting the projectorAdjusting the picture Adjusting the soundChanging settings using the on-screen menu Using the on-screen menuAdjusting the projector setup Picture menu Input menuInput menu Picture menuSource or each viewing environment. You can also Help menu Setup menuSound menu Adjusting the projector Getting the projector status Cleaning the projector lensMaintaining the projector Replacing the lamp module requires special consideration Replacing the lamp moduleReplacing the battery in the remote control Maintaining the projector Installing the projector Installing permanentlyInstalling on a table Installing on the ceilingSerial connections Connecting to a room controllerExamples of room controller commands Request *BRT=65CR Notification Room controller commandsCspc Hide Lhrs Shdn Menu Installing permanently Troubleshooting suggestions Fixing problemsIf the red temperature light is on or blinking If both red warning lights are blinkingPicture problems Start-up problemsIf an upside-down or reversed image is displayed If the image is out of focusIf the image is too small or too large If the image has slanted sidesIf the projected colors seem completely wrong If the image is stretchedIf the projected colors seem slightly wrong If a computer display is projected with low resolution Sound problemsIf the image disappears from the computer screen If no sound is coming out of the projector Remote control problems Interruption problemsPress menu and go to Help Diagnostics Testing the projectorFixing problems Contacting HP support Support and warrantySupport Americas HP digital projector limited warranty statement Limited warrantyExtent of limited warranty Obtaining HP repairLimitations of liability Limitations of warrantyLocal law Support and warranty Reference SpecificationsProjector specifications Operating Compatibility Resolution Refresh rates Hz Analog Video mode compatibilityLED safety Safety informationMercury safety Regulatory informationConnections to peripheral devices CanadaJapan Korea International Declaration of conformity Reference Index Index Index Index Page 5990-3663